5417 Shirley Sat, Apr 12, at 02:07pm
I will never go to Union again. And, depending on the outcome of a conversation I intend to have with owner, Steve Schwartz, I will decide whether to return to Campagnola also. As a frequent restaurant visitor, and a former food industry professional, I was shocked and dismayed by the philosophy of Union. Our party of 6 arrived after work on Friday, April 11 to celebrate a colleague’s promotion & birthday. The hostess was immediately accommodating; led us to a table upon seeing that I am handicapped . Our evening went downhill from there. Our waitress arrived. She announced the Union “policy” is to “turn the table over in 1-1 1/2 hours.” We were instructed to order our drinks, and when she returned, she would take our order for ALL the food we wished to have for the duration of our stay (reminded again of our time limit). I said we would please have two pizzas and soup now. She said she would “try to ask the management for an exception.” We ate our potato and goat cheese pizza (nice crust, limp potato, tasteless goat cheese), sausage pizza (nice crust, overall good taste) and chick pea soup (very good). We also order another round of drinks and a small plate of sausages (nice presentation, average taste). One of our party had walk across the restaurant to ask for knives and forks, since they had been removed from our table. Heather, the manager, literally shoved this 22 year old woman and snapped, “oh yes, right away” when she asked for the flatware. We ordered another round of drinks, also. It was at this point that Heather approached our table and ORDERED us to vacate our table and move to the bar area (where there was standing room only), because we were violating POLICY. I told her I was handicapped and could not stand and explained that we were indeed ordering (our drinks cost more than the food!), she became hostile, said, “she would pay our bill” and wanted us to vacate the table, re-stating the POLICY that the tables are for ordering food. When I asked her if Steve Schwartz was aware of her customer relations style, she informed me she was a partner of Steve’s and this was “her place.” She grabbed our bill; I refused to let her pay our $135.00 bill. I paid our bill. Union defies its chosen name (perhaps they should have stayed with Geese so customers could “fly out” of there!). This is not a place for union and fellowship over good food. This is not the place for casual enjoyment of food and friends. They have a stated policy, which they are quick to share with the customer: you are to be in and out of there so the next gaggle can sweep in. And then, like Geese, make a V-line for the door. Union’s food is adequate. The pizza has a nice crust, but the toppings are lame. The beer menu is terrific. For better pizza, a welcoming atmosphere, a wider menu and great wine, I’ll choose Trattoria D.O.C. down the street, again!

3920 Nicasia Mon, Feb 25, at 03:12pm
Excellent atmosphere, delicious food!! Out of this world!! Great date place