I am sorry to hear your comment. I am Australian and when I moved to London I was shocked at how rude the staff seemed to be when I went into boutiques to spend my well earned money. I made it my mission with Coco Ribbon to differentiate ourselves by offering luxury fashion and gifts with down-to-earth and unpretentious sales staff - and instill this philosophy with our staff to this day six years on. Most of the time I would say they do a pretty good job as we often get great feedback from our clientele raving about how nice our girls are. I do hope you come to the store once again as I am confident your second visit will be an enjoyable one."