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"I think we can safely ignore anything Iain might have to say: it is apparent from the ad hominem nature of his post, his unwillingness to provide any worthwhile examples of his own, and his overwhelmingly negative overall tone, that the sum total of human happiness is decreased every time someone is unfortunate enough to read it. I, however, am delighted to be included in this list, and look forward to using your observations to further improve my coffee-making."

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