"Shelly - glad you got it sorted! I too had mine sorted very quickly once I compained to them directly!
Gurpal - have you had all of your offers unfulfilled? This is the first one I have had with Time Out that has been like this. Myself and my husband have both bought other Time Out vouchers and have had no problems.
To some of the other people complaining - have you tried emailing Time Out direct instead of just complaining in a comments section on the website? Just curious!"