Florence

I have been there today with a friend and my 2 tods! Service is very poor. I have asked the waitress to change the slice of orange for my coke with a lemon slice...she digged her hand in my glass, took the slice and brough back by hand the lemon one! Kids menu was not great...fish fingers and fries came with ONLY 1 bourne fish finger and fries for 4 pounds!! Burger was not great too! I found the place dirty + the play area is separate at the back so you cannot see your kids ...and I didn't feel safe to leave my 3 yrs old there to play! Very disappointed...will never go back.

I use to go to the Florence quite a bit. Its a really nice space and used to serve godo food. Have to say over the last few months its really gone down hill. Rude staff a female manager who treats customers as if they were school children with no customer service skills. There mac and cheese with bacon and truffle oil is delicious however. If your looking for a chilled Sunday roast dont bother with the Florence. Last week was served dried up chicken with a splash of bread sauce when we asked for some more we were greated with a role of the eyes and 'Ill see" we didnt ask again and it didnt show. Awful house red wine from a tap in the bar. Overall dont rate this place at all.

Walking in you could see they knew Something about Beer at the Florence. Three sides of the bar had pumps on, all different. Tried the beaver Ale and it hit the spot. Tasted fresh and clean even though it was cloudy. We decided to get something to eat, it being 8pm on a Sunday the roasts were finished so I went for the chickpea and beetroot burger. As I so often do, I messed with the menu and asked for veg rather than fries but the broccoli was finished so asked for salad, also said no to the goats cheese. I got the fries and the cheese plus salad. The burger itself was nice though once I'd scraped off the cheese. My partner ordered the Haddock and chips and got his mushy peas handed to him half way through the meal by the half apologetic waitress. When he paid, the barman that took the order, asked if the order was right, unfortunately not and we mentioned the 3 mistakes. With this he humbly took 25% of the bill. Beer and food it fine here but a bit over priced maybe. but the service is letting it down by a few careless members of staff. It wasn't like it was busy.

House white Wine taste like potato. Taste like cheap £2 a bottle crap not impressed

I used to enjoy having a social drink at the Florence Herne Hill, I would even recommend the pub. However the las t few times I have attended the pub evenings in the week I found the bar staff rude, they dont even acknowledge you when you are at the bar waiting for a drink. The bar staff seem to sometimes look down on you. I waited once 20 minutes for a drink and watched a girl behind the bar serve punter after punter whilst I was just right in front of her. When I said to her "excuse me I have been here long before the 4 people you have just served" she turned her back her back on me and just laughed. I then said thats rude and walked off, she then said "now who's turning there back on me". The food has also been the same there for years no change has been made and its very boring. Dont go there