Lucky Chip at the Player bar (aka Slider bar)

Worst experience - avoid at all costs! We arrived at 8.30pm as a party of five on a Wednesday evening and were told that a table would be available in half an hour. An hour later, still no table. Approaching the manager, he promised that the next one would be ours - he pointed it out and said that they were just waiting for some girls to finish their drinks. When the girls left and the table was free, another group entered the bar and were promptly seated at the table originally promised to us. At this point we were pretty furious, but finally managed to get seated after kicking up a fuss. When our food finally arrived at 10.00pm the portions were teeny, my friend's pulled pork mini burger had no pork in it and we were still forced to pay a service charge. By the time we were able to leave (after waiting for ages for the bill) it was past 11pm. All in all, bitterly disappointing!

Having read mixed reviews about Slider Bar, my friends and I were eager to try it out for ourselves. Deciding to go earlier in the week, to avoid the weekend crowds, we were were surprised at how busy it was and having not booked (the rule is that you need to be 6+ to book), relieved that we only had to wait 20 minutes to be seated by the hostess. Throughout the night, the waitresses kept checking up on us, making sure we were okay. We could see they were very busy but they made every effort to ensure we were comfortable. We were told we only had one hour on the table but when the hour was up, wanted to order more drinks and were grateful that they let us stay to drink a little longer. The food was excellent, we tried the Peanut Butter Foie Gras which was innovative and different. The sliders were great and cocktails were delicious. Staff friendly and knowledgeable. It was a great night but I would suggest going in small groups and getting there early to avoid the crowds, by the time we left at 9, there was an hour wait for a table.

I went in the late afternoon with a friend. We ordered a couple of sliders and the El Chappo in particular was amazing. It wasn't super busy so the staff really looked after us. The waitress gave us recommendations on what to order and knew her stuff. My only regret is that I didn't order a cocktail as the party next to us seemed to be having a riot! I'm definitely going back but probably in the evening when it's busier.

It does not deserve the hype. We had a table book for half 8 for 12 of us which they were reluctant to do as they though we'd hold the table up for too long. We all arrived on time but there was only a small table available and we couldn't all sit down. We were not rude but complained and got told off by the manager who was incredibly rude and told us to stop moaning to the waitress. It was half 9 by now and we were hungry. There was no apology and we had to sqeeze around a small table to eat. The food was ok but small for £10, most of us were still hungry. Cocktails were really good but service at the bar was slow. It's the kind if place you'd only go to once.

Lucky Chip? Try No Chip.....we waited 1.5 hours for a table, we were then told that there was a 25 minute delay for orders of main dishes, after waiting nearly 40 minutes for our main we were informed that there were no more chips! When our sliders eventually turned up (served with three cheese balls) the cheeseburgers were so salty that they were inedible.

Amazing food ruined by bad service. Waiter tried to put us off waiting for a table. Half an hour on a Saturday night in Soho is hardly a tiresome wait. We had to then approach another member of staff to record our name for a table. Drinks took half an hr to arrive by which time we'd eaten our starters and our mains had arrived. Dry mouthed, I asked if the waiter could check on our drinks only to be told 'you don't need your drinks to start eating!' You try tucking into a burger loaded with jalepenos without a drink!! After our complaint at the end the waiter took off the gratuity - which was complimentary anyway. Amazing venue, great food - completely ruined by bad service.

As soon as we got in we were told that we only had 1hr 10 mins on the table-bit rude...The waitress had no idea about the beers, the head waiter didn't listen to us, the service was generally poor. The burgers on the other hand were very tasty-probably not enough if you're hungry though!

Several friends and I dined at the Player Soho (a.k.a. the Slider Bar) at which Lucky Chip has taken residency. Our table was booked for 21.30, 10 people, reservation made same day morning. We had changed our mind in the afternoon as dinner at 21.30 was too late for us so we had called to cancel our reservation, only to find that there is a cancellation charge of £10 per person. We had asked politely whether they can make an exception for us, however without success, reason being that a lot of people had called to make a reservation but had been turned down as we took the last available slot. I have subsequently emailed and asked again whether they can fill the table with requests they receive and if they manage to do so, let us cancel our table without charging us the cancellation fee. I have had no response from the Player. When we arrived bang on at 21.30, the table we had reserved was not yet ready and we were placed at a table that could barely fit 8 people. This is where the logic doesn’t add up. 1. They pride themselves so much that they had to charge us £10 per head if we made a cancellation but they didn’t have the reserved table ready for us. They 10 person table did not become available until much later (after 22.00). 2. The 8 person table was empty so they conveniently placed us there – no one needed the table whilst we were there (until 23.00) – fine that we had to squeeze ourselves in that uncomfortable spot – but if they are not all that full they shouldn’t threaten to charge us £10 per head for cancellation. Other than the complaints, we all agreed that the pulled pork slide was amazing, as was the Royale with Cheese. Highlight, however, was the Mac n Cheese with shaved truffles on top – perfectly cooked (Mac was al dente) and the cheese definitely was not lacking! Fries were however a bit too salty.

Yeah it's ok, but if you got this at a street market you wouldnt be impressed. £12.50 is hugely expensive for what is basically 2 mini burgers. Not as amazing as the PR and hype make out.

I loved the slider bar. The chicken and creamed corn were heavenly. But don't get it twisted: the fillet-o-fish is no American dish. It is more smoky and intense, nothing like its namesake.