Porterhouse

Went there yesterday and had roast dinner, it was dreadful.The potatoes were really horrible and inedible, and the Irish roast beef was extremely tough and we could not chew it..We both felt extremely disappointed, cost £30.65p because we had soup first, of which the bread was the end bit of the loaf! Not a slice! Phoned today and spoke to the manageress, who does not care because they have so many customers, it does not matter.Dreadful uncaring attitude and awful food.I would strongly advise people to not have the roast dinner.It was a waste of money. I will not go back.

Looking through TIME OUT'S pages for a Covent Garden pub, Porterhouse gets the kind of negative reviews that automatically cancel it off my list. Hope the bar staff are able to find jobs once they put "Porterhouse" on their CVs. Word gets around; service like that belongs in old Iron Curtain countries.

As the comments below suggest, a serious training session in customer service is required. The guys behind the bar only seem interested in serving anything in a skirt and we ended up walking out after being told to hurry up hurry up in placing our order, whilst the barman smacked his hand on the bartop soaking us in beer.... I dragged all my friends accros London to see this Bar as I enjoyed my previous visits, however, they have lost my custom along with many others looking at the reviews below.... Sort it out guys.

I’ve just went yesterday to the Porterhouse to show some friends visiting London a place once I liked. My mistake, first I was waiting 15 minutes to be served at the bar, the waiter seemed to ignore me serving first people that were arriving after me. And last, when we were served 7 half pints of cider one of the glasses was chipped. When I told the waiter, he, with lots of attitude, took the half pint of cider and poured the cider to another glass. I told him that I was not going to accept that cider, he said that the cider was perfectly good and that there wasn’t any problem with that cider. I responded that the chipped glass could be inside the cider, he then with lots of attitude threw the cider to the sink, splashing one of my friends, and replaced the cider. Judge for yourself. Me, personally, I won’t be coming back.

Usually love this place and have been millions of time but after this weekend NEVER AGAIN. served flat beer and asked for a fresh one and was told it was meant to be flat...which it hasn't been the last ten twenty times I have had the same beer in the same place! on top of this when asking what bottled beer the bar tender would recommend i was told 'how was he supposed to know what i liked' which considering the range of beers they have (and that they pride themselves on!) seems pretty rude. thoroughly disappointed and shocked by the staff's attitude and annoyed that I no longer want to go back to what was once one of my favourite pubs

I loved it! Friendly stuf, great food, big choice of beers, will go back soon!

PORTERHOUSE COVENT GARDEN! waited 20 mins to get served. asked rowan the server why he was serving everyone else before me and my friend. he abruptly replied , he is moving down the bar??? the guy he tried to serve before me advised him we had been waiting and to serve me first.. he replied he didnt care?? absolutely flabbergasted!!!! was enough to make me never ever SPEND MONEY in this place again. if the owners/management read this... they need to sack that guy.