The Actress

Bars

Bars and pubs

90 Crystal Palace Rd

TheActress_nocedit.jpg

Time Out rating:

<strong>Rating: </strong>4/5

User ratings:

<strong>Rating: </strong>3/5
Rate this  
14

Comments

Add +
Share your thoughts
  1. * mandatory fields

Comments & ratings

Rated as: 3/5 (10 ratings)
  • Atmosphere is grey. Full of prams and screaming rich kids. It features heavily on table service which I fully disagree with when being in a pub. Its not a restaurant;you may ask a member of staff if they may casually be walking past for something but not be waited on hand and foot. Food was embarrassingly abysmal. Pizza was inedible, soggy grey mush, rendang was an insult to Malaysian cooking and the fish pie was the size of a starter and price of an expensive main. Either the people who eat here and praise it so highly are incompetent chefs or the food has done a U turn.

    Katharine Wed Feb 13
    Report
  • If you want to experience the worst customer service and be treated like an inconvenience - then please make your way to The Actress. I had been there twice before and thoroughly enjoyed their pizzas. However recently I made a complaint about my pizza (as they were very stingy with the ingredients) and asked for a few more cherry tomatoes. The waitress told me "this is how it comes,if you want more,that will be £1.00 extra." Wow! Afterwards I let the manager know that I have always enjoyed the pizzas,however this time,my pizza lacked ingredients and was very bland. He then told me "Well nobody else has complained" I have worked in the customer service and hotel and hospitality industry for years. I have also been a first class flight attendant. I was truly shocked at how a manager dealt with my complaint. No people skills whatsoever. I did regoniise him - he used to manage The Bishop. We also stopped going there after he was very rude to my boyfriend for sending his food back because it was cold.This time I received the same reaction to a complaint - a rolling of the eyes. Needless to say - we will not be back! Awful!

    Zan Thu Feb 7
    Report
  • What an awful pub, so dark that I couldn't see the menu even if I wanted food. Beer was ok until the football came on, good and loud which would have been ok if they had turned the music down or better turned it off, when I pointed out that one could not hear either properly as they were competing with each other I was told that some people want to hear the football and some the music, no shit Sherlock! but as it was nobody could hear anything just noise and at four pound there are lots of other pubs to chose from in East Dulwich.

    Dave Wed Jan 23
    Rated as: 1/5
    Report
  • Decent pub serving a range of drinks and serves very nice pizzas (when they eventually arrive). I waited ages for a pizza last time I was there. Similarly my starters and drinks were on the side of the bar waiting to be served but staff were too busy messing around to see they were there even though the place was practically empty. After waiting 10minutes I went and picked them up myself before they got cold. Staff came over to tell me off and said 'I would have brought those'. Clearly they wouldn't have, or not until they had finished playing around at least! Needless to say I had a quiet word with them and expected at least an apology or an offer of a drink to compensate, offer of some new hot starters...none of these were forthcoming. Similarly I went on another day to watch football as I had read online 'you won't miss a kick of the big game at this buzzy pizza-serving pub' - this isn't strictly true. I went to watch the Sunderland v Newcastle derby match with friends only to be told that the Ireland rugby match was on and football wouldn't be shown. This was despite the fact that there were only about 6 people in there actually looking up from their pizzas at the screen just to see what the noise was. If you want to go for a quiet drink and nothing more then fine, but similarly there are far better pubs to do the exact same thing. Try over the road at The Great Expedition!

    NorthSouth30 Wed Oct 31 2012
    Report
  • I've had three enjoyable Sunday afternoons/evenings at The Actress. It's got a good mix of decent food, beer and a lively atmosphere but with a relaxed vibe. We've only been on Sundays, but it's perfect for what you want before going back to work. Staff are generally pretty friendly. The first time we went there they had run out of food, which was disappointing, but then maybe they had a bit of a disaster that day. Overall, we keep going back, and we don't even live in Dulwich so that must say something.

    Terry Mon May 14 2012
    Rated as: 4/5
    Report
  • cold pizzas served on dodgy aluminium plates which scratch as you cut your pizza. definitely a waste of money and evening

    h savla Thu Mar 15 2012
    Rated as: 1/5
    Report
  • Loving my Local.... nice night out or to watch a game.. even if the all pub support England and Me France everyone are just so nice.... no fight no problem .. great beer and great food Thanks for great atmosphere ML

    Ml lolotte Mon Mar 12 2012
    Rated as: 4/5
    Report
  • I have been to this bar numerous times. Every time I have not had to wait any longer than usual for food and when I have eaten there has been very good pizza. Service has been very good especially with the table service. This bar serves London based brewery Meantime's ales and pilsner's which is a nice addition to the draught selection. I am very glad a bar like this exists in my local area. Well worth a visit and lovely atmosphere any night of the week.

    Ryan Haynes Tue Jan 17 2012
    Rated as: 4/5
    Report
  • Great bar, friendly atmosphere and great food. The veggie dogs were a personal favourite. Staff were very helpful, we arrived late on a busy Saturday night and one of the staff on the floor immediately helped with finding us a table and brought it to our attention as soon as one was available. All smiles from them and we left happy. Comedian Mickey Flanagan dropped in for a glass too! We only live a street away so this is definitely a contender for our main ‘local’.

    MAtt Thu Oct 20 2011
    Rated as: 5/5
    Report
  • To Richard, James and Siobhan, I'm very sorry to hear that your visit to The Actress was not enjoyed. I was the Manager on duty that day, unfortunately I was not made aware of these issues had I been made aware I could have sorted out any issues then and there for you. However that is no excuse for the service you received. The service and hospitality in our venue is crucial to us and I thank you for taking the time to inform me. I warmly welcome you to visit us again and to have an enjoyable time and I will happily cover the cost of your food on this occasion. Again I apologize for the previous experience you had here and look forward to seeing you again. If you get in touch with me via email we can arrange a night that best suits you. enquiries@theactresseastdulwich.com Kind Regards Ben Johnsen

    The Actress Fri Jun 24 2011
    Report
  1. 1
  2. 2
  • Hotwise
  • Cool brands
  • Star