Lonsdale

Bars

Bars and pubs

Westbourne Grove

Special Offer

Lonsdale014.jpg

© Michael Franke

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>4</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>3</span>/5
Rate this
 
0

Reviews

Add +
Critics' choice
  • 50% off food

    Must order a minimum of 2 courses per person. Valid for a party of 2 or more people.

    This offer can be redeemed on Tue, Wed, Thu, Fri between 6pm and midnight.

Learn more about the Time Out Card

Book now

Book now

Venue details

MAP CLOSE
  • Address:

    Lonsdale 48 Lonsdale Road
    London
    W11 2DE

  • Venue phone:

    020 7727 4080

  • Venue website:

    www.thelonsdale.co.uk

  • Opening hours:

    Open 6pm-midnight Tue-Thur; 6pm-1am Fri, Sat. Food served 6-11pm Tue-Sat

  • Transport:

    Tube: Ladbroke Grove or Notting Hill Gate tube

  • Map

    1. Lonsdale

Users say

0
<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

2.8 / 5

Rating Breakdown

  • 5 star:1
  • 4 star:1
  • 3 star:0
  • 2 star:0
  • 1 star:2
LiveReviews|5
2 people listening
Ike M

You'll notice the positive reviews for the Lonsdale are all largely from 2010 and earlier.  There's a reason for that.


The Lonsdale was, for many years, rightfully known as a hidden gem off the beaten track in Notting Hill.  A stellar cocktail bar, staffed with brilliant bartenders, and a kitchen creative enough to be amongst the best in London.

I say all this because I've been a regular at both the bar and restaurant sections for a couple of years now, and have long enjoyed and admired the establishment.

But unfortunately in the last eight or so months, the Lonsdale has gone from a 'hidden-gem'...

...to being a place where one would, sadly, be embarrassed to take a friend or a date.

This evening I did the latter, and took a date to the Lonsdale for dinner.  I was hoping to make a good impression, and the Lonsdale had always delivered in the past.

The present, however, is a much different story. 

Ultimately, I was so mortified at the service and food that we returned our main courses untouched, cleared our check, and walked out:  

Something I've never done in more than 20 years of dining.

I assume, behind the scenes, that management has undergone dramatic change recently; or else the place is flirting with insolvency, or perhaps both.

It's otherwise hard to explain the very visible degradation of the class of clientele; it's hard to explain the new, bland, room-temperature  horsdervs. 

It's equally hard to explain the "50% Off" offers on what should be a prime dining night, 

And the absolutely shocking degeneration of customer service seems inexplicable entirely.  Here is a summary of our recent evening:

We were seated for our meal by 7:50pm. Our orders were placed by 8PM.  

The starters arrived at 830PM.  They were cold.

Fifteen minutes later, at 8:45PM, the Maitre'd interrupted our conversation and made it plain in no uncertain terms that he expected us to vacate the table for an incoming reservation.  By 9:15PM.  

With the tact of a bouncer yelling last call at a pub, w, bear in mind, whilst our main courses were not even on the table as of yet.

We politely but firmly stated that we found it inappropriate to strong-arm customers  who'd barely just sat down out of their table in such a brusque fashion, as if we'd been laying about ordering icewater for hours on end.

His proposed remedy was to offer us a table at the crowded bar where we could continue (or rather start) our meal.  Hardly the stuff of romance or dinner.

We said we found the proposed solution to be in no way acceptable, and stated that it was a truly inexcusable way to treat longterm repeat customers of many years standing.  We were then criticized for "not working with him" towards a resolution.

My position was that the entire episode was inexcusable; that they had clearly overbooked the evening, and that had they been aware of such a shortage of seating, they should never had sat us at the table in the first place.

This point fell on deaf, uncaring ears; something that was made quite plain in both content and tone

After forty or fifty dinners at the Lonsdale over the past two years, I'm very sorry to say I will not be returning.

Even among all the exceptional restaurants and lounges in Notting Hill, the Lonsdale was for many years a standout establishment.

I find it personally painful to say it of a favorite restaurant, but the truth is that the heyday of the Lonsdale has passed into history.  

If you've fond memories of the old Lonsdale, do yourself a favour and keep the warm memories intact by staying away from it's current incarnation.

And if you've never been to the Lonsdale before now...you should make an effort to keep it that way.

The long and short of it: stay far, far away.  Though I suspect you won't have to stay away for long.  Restaurants exhibiting these sorts of signs are usually very close to ceasing operations for one reason or another.

Still, for those of us who remember another Lonsdale, in a bygone era:

What a terrible, terrible disappointment.

Lonsdale doormen

To all those complaining about the doormen, I will have you know that the doormen at the lonsdale are the most professional, customer focused and patient doormen around. They have a VERY difficult job of keeping a peaceful and quite smoking area for the sake of the neighbours. they have to achieve that by managing and controlling a bunch of rude, arrogant, and DRUNK customers who do not want to be told what to do and think its ok to scream and shout all they want when they come out to smoke. So if your not happy with how things are run, by all means you can try any of the other slums in and surrounding the area where you will

D Green

Nice bar, shame about the door staff. Never felt so threatened whilst trying to leave a great place having had a good night with friends and family. Unprovoked and inappropriate. Won't be going back.

Hodgepodge

Fantastic English food, lots of meat hooray (but what looked like good choices for the vegetablarian brigade), first class service, lovely ambience, comfy seats, wonderful service, attractive design, easy to find, did I mention that the service was marvellous. The only flaw was that the menu did not say that my pork came with mashed potato so I ate too much as I'd ordered chips, but hey some people would think they'd gone to heaven if they had both mash and chips with one meal and they were both excellent. I loved it and I'll be back.