Bars & Pubs

I have to agree with the last comment...a special occasion was booked one month in advance.so that it could be held in the library.whenthe group arrived they were told to go sit in another room with the indication it was thier fault for not being clear.They generally have never heard of the recession and people not wanting to waste money on bad attitude and they are in fact the ones dreaming if they think it is all about decor.

This place has quite an interesting approach to customer service - it's called blame the customer or alternatively start with the premise that the customer is a dullard!! I used the Time Out website yesterday to book a pub to eat at. We had some friends over from the US and this was meant to be our way of repaying their hospitality. I called the Victoria yesterday afternoon to see if it was possible to book and spoke to someone twice who assured me that it was possible, described the layout and that she would get me a good table if possible. I don't know the area as I had travelled into London to meet our friends. Apparently you can't book because "It's a PUB!" as someone, the manager presumably informed me on arrival - heavy emphasis on the last word in case I couldn't tell the difference. I was also told that I couldn't have spoken to anyone because all the staff know that it's not possible to book. So clearly, he inferred it was all a dream or I was stupid - that was made very clear. The staff were rude, unhelpful and not at all understanding. Don't go there unless you want to be insulted or go hungry. Try the lovely Chinese Restaurant that's opened next door. It was fantastic.