Bars & Pubs

The worst Sunday roast we've ever eaten! Firstly, my husband and I were seated in the family section; apparently they had mistaken me for his child instead of his wife, even though he is only 3 years older than me, which was insulting to say the least. Secondly, the food was absolutely dire. How can you get a roast so wrong? The meat and potatoes were cold and tasted of nothing, the vegetables were practically raw, the (Bisto) gravy - we had to ask for more as they'd given us such a meagre amount that our food was almost completely dry - was so heavily diluted that it was really just flavourless brown water. We could tell the chef had made absolutely no effort whatsoever. And we were the first to be served, so they didn't even have the excuse of being busy. Needless to say, we refused to pay. The whole point of going to a restaurant is to have food better than you can make yourself at home. But this was so disappointing. On the plus side, the waiters were friendly and efficient.

Terrible service, inefficient staff, crap management.
Took half an hour to get served at the bar each time. SOme staff milled around pointlessly whilst others giggled with their friends.
Tables were left for hours in the sun covered in empty glasses, half eaten food and other detritus.
Half the draught lagers had run out.
Staff appeared and disappeared with no explanation
Would definetly not go back. Find another heathside pub instead.

Absolutely appalling service. Hit and miss that full menu will be on offer!!
I went in at 730pm last night and after waiting an age to be seen, was told by the front of house, that I wasn't able to order from the full menu, I could only have Pizza'a or salad. I asked why. I was told "the kitchen is slammed tonight. We have 3 large parties coming in and therefore I can't offer a full menu until those parties have made their orders". I was rather disspointed and annoyed that on a quietish weeknight, their kitchen could not offer a full menu. I5 minutes later I returned to the bar having selected my salad and pizza to be told unapologetically that the kitchen wasn't taking any more orders that evening!!! I was incensed. A barman was then despatched to go around every table in and outside saying to customers that the kitchen was closed for the evening. I ask: how on earth can a place not accomodate its customers on a quiet weeknight evening? No apology was offered for this and seemingly none of the staff cared.
This is not the first time this has happened. I visited on a Sunday 2 months ago and again the menu offer was limited because the kitchen was busy. Again there was no apology. Again the staff were lacklustre and slow. Again I had to wait over 15 minutes to be served at the bar. Again there was a delay with food.
Perhaps now I have learned my lesson and hence this post to advise other potential diners of what they may experience.
The only plus side to the Freemasons is that its in a lovely location and has an exceptional ( recently enlarged) beer garden. What a shame they cannot cope with increased capacity