Magazine Subscription Terms and Conditions
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By Time Out editors
Posted: Tue Jan 19 2010 -
- Time Out London: Terms and ConditionsPersonal Subscriptions1. You will receive your first issue within 1-2 weeks of the date your order is placed.2. You can manage your subscription and update your personal details at www.timeoutsubs.co.uk or by calling 0844 815 5861.3. To cancel your subscription please write to Time Out Subscriptions, 800 Guillat Avenue, Sittingbourne, Kent ME9 8GU. We shall then terminate the subscription at the end of the current period for which issues have been paid. For more information on when your subscription expires, please visit www.timeoutsubs.co.uk or call 0844 815 5861.4. Refunds will not be issued on subscriptions where issues are remaining; the subscription will end once paid-for issues have been despatched. You can nominate someone else to receive any paid-for unmailed issues.Gift Subscriptions1. The gift recipient will receive their first issue within 1-2 weeks of the date the order is placed. If you wish to specify a particular date or issue you wish the subscription to commence from please call our customer services team on 0844 815 5861.2. Personal details for the recipient can be managed throughout the term of the subscription at www.timeoutsubs.co.uk or by calling 0844 815 5861.3. Refunds cannot be claimed on gift subscriptions during any part of the subscription.4. If you subsequently wish to extend the gift subscription term, this can be done in 6 or 12 months installments by calling our customer services team on 0844 815 5861.5. Gift subscriptions are available to UK addresses only.6. This is a gift subscription offer and cannot replace an existing personal subscription held at the same address. The gift subscription must be sent to a person other than the gift buyer.
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10 comments
Tony - I think you are right so will put a link on Twitter... I emailed Time Out to ask whether they wanted to know why people cancelled subscriptions. I had subscribed for many years. They didn't want to know. Which is also a shame.
I think the obvious answer is no - they couldn't care what readers have to say. Shame.
Does anyone from Time Out read these comments? It would be good to get a response to the complaints raised here. Or is this just to get people to sign up to your mailing list, if we don't uncheck the box below...?
My father purchased a gift subscription to TO on my behalf for 1 year which automatically rolled into a second year without his knowledge. When I queried the duration of the subscription it had already rolled into year 2 so I called the customer services team and they took my cancellation request verbally over the phone. No mention of having to write in to authorise the cancellation. To my utter dismay I realised 12 months later I was still receiving subscriptions and unbelievably, a third unauthorised direct debit had been taken.
I have just spoken with customer services and they advise it would be impossible for me to cancel over the phone, therefore no refund. Unbelievable. I am taking the matter up with the CAB.
Absolute joke having to write a letter to cancel. Was previously planning to re-subscribe later, no chance now.
yes, I have had the same thing. Had to cancel a letter by sending a letter in and then still charging me and no refund. They are jokers. Definitely make as difficult as possible to cancel without any explanation but very easy to extend.
How many other magazines out there automatically re-enroll your subscription and charge you with zero notice? And then when you request that your subscription be cancelled, then claim that you should have checked the cancellation policy on this website? Am I taking crazy pills? Time Out uses deceptive policies like this to lock you in and to take advantage. Be careful you don't get screwed like I did!!!
I agree with the comment above by Tony. Why do you have to write to cancel but you are allowed to start your subscription and extend it online? I asked the same question, does Time Out want to make it difficult to cancel. I just got an email directing me to this page but no explanation.
Why on earth do I have to write a letter if I want to cancel my subscription? It's almost as if TimeOut want to make it difficult and deter people from doing this.
i have not been getting my timeout magazine if you are not sending anymore i will cancel it thankyou