There is a range of concessions available to young people travelling around London. With different arrangements for different ages and methods of travel, they can be difficult to get your head around, so – with the help of Transport for London – we’ve set out to clarify exactly what’s on offer and what you need to do to get it
Under 11s
Under 11s can travel free on buses and trams at all times. They can also travel free on the Tube, DLR and London Overground, if accompanied by an adult with a valid ticket, pass or Oyster card.
Under 16s
Young people who are under 16 can get an 11-15 Zip Oyster photocard that will allow them to travel free on buses and trams, pay half the adult rate on the Tube, DLR and London Overground and buy half-price Travelcard season tickets. The Oyster daily price cap means that they can travel all day on services where ‘pay as you go’ is available for a maximum cost of £1. Their 11-15 Oyster photocard will expire on Sept 30 following the end of the academic year in which they turn 16.
For further information on this scheme visit www.tfl.gov.uk/tickets/faresandtickets/1020.aspx
For general information on Oyster visit www.tfl.gov.uk/oyster. If you are unable to find the information you require, you can contact the Oyster Helpdesk on 0845 330 9876.
Travel Without a Zip card
Under 16s can buy an Off-Peak Day Travelcard for £2 without the need for a photocard (no form of identification is required and they can be purchased from a ticket machine); for Under 16s travelling with a valid adult-rate Travelcard holder, the Off-Peak Day Travelcard costs just £1. This allows travel on bus, Tube, tram, DLR, London Overground and National Rail services within Zones 1-6, from 9.30am Monday to Friday and all day at weekends and on public holidays.
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16-17 year olds
All 16-17 year olds (whether London residents or not) can get a 16+ Oyster photocard that will allow them to travel at half the adult rate on buses, trams, Tube, DLR and London Overground. In addition, 16-18 year olds in qualifying full-time education, who live in a London borough, are eligible for free bus and tram travel with a 16+ Oyster photocard. (Qualifying full-time education means a minimum of 12 hours of guided learning per week, for a minimum of ten weeks, on further education courses such as A-levels (AS/A2), NVQ level 3 and the International Baccalaureate. Your school or college will be able to tell you whether your course qualifies.)
Further details are available at www.tfl.gov.uk/tickets/faresandtickets/1018.aspx
How apply for free travel
If you live in London
If you live in London, you should apply for an 11-15 or 16+ Oyster photocard at your local Post Office. If it is your first Under 16s or 16+ Oyster photocard, or you are a 16+ applicant renewing your free travel concession, there is no fee. The card will be sent to the address given in your application within two weeks. If the card is lost, stolen or damaged, a replacement will cost £10 and can be obtained online at www.tfl.gov.uk/photocard or by contacting the Oyster helpline (0845 0170 330).
Young people wishing to benefit from free bus and tram travel need to re-apply at the Post Office at the start of each academic year. Applications for 16+ travel concession can be made at Post Offices from Sept 1 to June 30. Applications can be processed outside this time by contacting the Oyster helpline: 0845 330 9876.
Visitors to London
If you are planning a visit to London, you can apply for your Oyster photocard online at www.tfl.gov.uk/photocard, and collect it at a Travel Information Centre (www.tfl.gov.uk/tickets/wheretobuytickets/travelinformationcentres/1086.aspx) when you arrive. You need to apply at least three weeks prior to your visit. Further options are available for groups (see www.tfl.gov.uk/tickets/faresandtickets/oneand3daytickets/2906.aspx).
18+
If you are older and coming to London to study, you may be eligible for the 18+ Oyster photocard scheme for students in full-time education. This scheme gives a 30 per cent discount on Travelcards and Bus Pass season tickets. Further information is available at: www.tfl.gov.uk/tickets/faresandtickets/1014.aspx
5-10 Oyster photocards
Parents may choose to obtain a 5-10 Oyster photocard for their child for various reasons: so that their child can travel free with an older sibling; to avoid having to ask a member of staff to let them through the gate; to purchase and use Travelcard season tickets on Oyster for use on National Rail services in London; because their child looks older (ie over 11).
5-10 Oyster photocard application forms are available at the Post Office. You can apply once your child is five. Once they are 10 years 11 months, they should apply instead for the 11-15 Oyster photocard. Applications are submitted at the Post Office in exactly the same way as for a 11-15 Oyster photocard.
Visitors from outside London can apply online at www.tfl.gov.uk/photocard to order a card for collection at a Travel Information Centre. They must apply a minimum of three weeks in advance. Replacements for lost or stolen cards are obtained at www.tfl.gov.uk/photocard or by calling 0845 0170 330 (a £10 fee is payable for duplicates).
What you need to take when you apply for a photocard
1. A completed application form.
2. A full-face passport photo.
3. Proof of age (valid passport/ID card from a European Economic Area/birth certificate).
4. Applicants for a 16+ Oyster photocard who are applying for free bus and tram travel also need a document that proves their address (it must bear the applicant’s name and address or the name of the applicant’s parent or guardian and the applicant’s address – eg, a recent utility bill, a council tax bill or a driving licence; mobile phone bills are not accepted).
Who needs a signature from their school?
For a 16+ Oyster photocard, the form requires the signature and official stamp of the applicant’s school or college.
For an 11-15 Oyster photocard, a school signature is only required if the applicant does not have a birth certificate or passport to prove their age.
Who needs to go to the Post Office?
Anyone can submit the application, whether for a 5-10, 11-15 or 16+ Oyster photocard.
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77 comments
I'm moving to London in a few weeks. I have a residential application form for my son to get a zip card but is it possible to post it before I move so its ready by the time we move? If so where do I post it to? There was no envelope with the application form!
i would like to apply for an oyster card, i had one before and it didn't used to work, than i lst ot and when ever i am going on the bus, i am always very scare becouse if anyone comes so they gonna tell me of.also i want this oyster to come as soon as it can be.
i would like to apply for an oyster card, i had one before and it didn't used to work, than i lst ot and when ever i am going on the bus, i am always very scare becouse if anyone comes so they gonna tell me of.also i want this oyster to come as soon as it can be.
My 14 daughter's oyster photocard will not now work on the buses. She's only had it 3 months. Not sure why that is as it looks okay to me but when you scan it, it doesn't work.
hey ,
ive lost my oyster card and i dont no how to get a new one because i tryed goin on the website and it was confusing, could i just send a new form with the money in the envelope and send it of like that ?
Hello,
Around a year ago, my daughter applied for the 11-15 zip oyster. Yesterday she lost it. Can you please tell me where the reference number is (12-digit), as the receipt for the oyster was in her wallet and so was the oyster. Can you also tell me what we should do to apply for a new one as quick as possible.
Many Thanks.
Hi I would like to say that my childs Oyster the under 16, has been lost I did apply for a new one. And because it isn't the first time it's been lost I have to pay a fee of £10. They said that I need to wait 3 working days and my oyster would be in my childs possesion. But It has been more than that and I am worried. When would the oyster come after a week? or 2? or 10 days? Can I please have an estimate on when it might would come. Thankyou
Hi, I have a 11-15 oyster card and says on the back that it runs out on 18th November. Do i need to get a new one. I don't turn 15 till next year. Will they send me a new one or do i have to pay to get a new one.
My son lost his oyster photo card
i lost my 11-15 oyster card and i'm not sure what to do next since i dont have the oyster card 12 digit number or anything lyk dat
thanks in advance
My son has lost his Oyster photocard. I have filled in an application form from the post office and i have received a letter from Transport Trading Limited that they were unable to process my sons application because he was issued an 11 - 15 child Oyster photocard and that i need to applyfor duplicate online using lost/stolen option. My ref. 30302804027.
Jane,
I would recommend that you and your husband use Oyster cards whilst visiting London later this month, in the vast majority of cases it is the cheapest way to use public transport in the capital. Children aged under 11 years travel for free on buses and trams in London and when accompanied by an adult with a valid ticket or Oyster card can also travel for free on the DLR, Overground and Underground.
Your eldest child will need to have a ticket to travel. A child rate One Day Travelcard can be purchased without any sort of photocard and costs £2 for travel throughout Zones 1-6, from 9:30 on weekdays and all day at the weekend.
Yours sincerely
Janette Bowes
Ticketing Programme Manager
Transport for London
Hi. We are coming to London from Fri 24th- Mon 27th Oct with a 8yr old and a 11yr old.We will be making prob 1/2 dozen tube journeys and maybe 2 bus journeys.What will be the cheapest pre pay method for us. iI dont want to apply for a11-15 photocard and I am really confused with the other options. If me + hubby get pre pay visitor Oyster cards can the kids travel on off peak travelcards ?
Dear Sonam,
If you've lost the envelope that came with your 16+ application form you can still send the form back to us at:
Transport for London
Admail 4121
London
SW1P 1AT
You'll need to put a stamp on the envelope.
Yours sincerely
Janette Bowes
Ticketing Programme Manager
Transport for London
Dear Tuyen,
When you ring the helpline to order a duplicate photocard, simply say that you don't have a credit or debit card. We'll make arrangements for you to send in a cheque or postal order instead. The cheque or postal order for £10 should be made payable to Transport Trading Limited. You can't get duplicate cards through the Post Office.
Yours sincerely
Janette Bowes
Ticketing Programme Manager
Transport for London