iPod repair tips

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Everybody loves their iPod, which makes it doubly infuriating when they break down. But before you bin yours, Time Out has some handy repair tips

  • Ipod.JPG‘I love it. It can be a nightmare, but I love it.’ This is one of the emails from a teeming mailbox of replies we got when we asked you if you had iPod issues. It’s typical of the love-hate relationship we have with the hugely successful music player. Apple is one of a tiny group of brands that people feel really passionately about, so people are delighted to purchase one (we had no emails complaining about the iPod being anything less than gorgeous) but when things go wrong, they’re majorly pissed off, although Apple claims the failure rate is no more than 5 per cent (not exactly negligible, though Apple points out that some pieces of electronic equipment – like mobile phones – have far higher failure rates). Your complaints ranged from iPods that didn’t stay switched off to headphones that blew, but most issues seemed to concern batteries that wouldn’t recharge (see ‘Further Advice’, below) and iPods that failed just after the warranty expired.

    Although nothing can cheer you up when your iPod has gone bad, there’s good news as well. A recent survey of customers by www.macintouch.com found that more recent models seemed more reliable, which is an encouraging trend. But it also found that one model had a notably worse track record than others – deep breath now – the 40GB clickwheel. So if you do have problems, here’s what to do:

    First steps

    If your iPod suddenly won’t play ball, or music even, there’s a series of steps to take before you throw it out of the window. First, try resetting your iPod by pressing and holding Menu and Select for up to ten seconds. For iPod Shuffles, switch it off for five seconds. If this doesn’t work, go to www.apple.com/support/ for more tips. If still no luck, it may be something more serious. If the unit is still in warranty (and you can check online by typing your serial number in to the same support page) then you may need to get it repaired. Go to http://depot.info.apple.com/ipod to start the repair process. Apple will send you a box to return the unit and will send you the repaired iPod or a replacement. In our experience, it’s a speedy and efficient process which is turned around in days. It’s certainly reassuring to know that if things do go wrong within the first year, the service Apple offers is extremely slick and effective, and has been praised by Time Out staff and readers alike. Be sure that it’s a technical fault, rather than user damage, or Apple won’t fix it. You can also take your ailing iPod into an Apple Retail Store, such as the ones in Regent Street, Bluewater and Brent Cross.

    Too late to be free

    If your iPod is out of warranty, try a company like www.UKipodrepairs.com. This Brighton-based operation has been going since 2003 and has just performed its eight thousandth repair. It attends to all sorts of iPod problems: you can get a new battery fitted in a Nano for £30, or a new screen on the iPhone or iPod touch for £100. The site doesn’t fix Shuffles or first- or second-generation iPods, but it might be prepared to buy your broken iPod from you which it uses for training only. It claims most repairs are done within 48 hours. The most common repairs are LCD screen and hard drive replacements and the company offers a three-month warranty on parts and repairs. Having your iPod fixed here does void your Apple warranty, but presumably you’ll only be using this company when your warranty has finished anyway.

    Further advice

    Or look elsewhere for guidance. Method Shop, at www.methodshop.com, promises iPod tech support and repair help. It’s a US site, so it’s not as easy to take advantage of its repair service, but it is a mine of information. Here’s an example of the kind of stuff included on the site, suggesting solutions to battery problems: ‘Update your iPod’s firmware. An Apple Genius at the Apple SoHo store in New York City suggested people with battery problems should upgrade to the latest firmware, fully discharge their iPod, then charge it and just let it play, non-stop, without touching it. Anytime my battery acts weird, I set the backlight to “always on” and let my iPod play until the battery dies. I then recharge it and my iPod usually works fine after that. But make sure you have the latest firmware on your iPod.’

    Beyond the iPod

    Issues with MP3 players aren’t limited to iPods. Fortunately other units that play up can be reset easily, too. The excellent Creative Vision:M, which offers a better screen than the iPod, and includes an FM radio you can record, requires only a paper clip in the reset hole. Not as elegant as Apple’s solution, perhaps, but it works. For more serious issues, http://uk.europe.creative.com/support/warranty will help.

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121 comments
shahbaz
shahbaz

i have apple ipod 3rd generation, 2 days before it's display is not working properly, display is showing but light is not coming, pls tell me how can i repair it ...?

Edward
Edward

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samuel (Nigeria)
samuel (Nigeria)

my ipod 5th generation does not charge except i use a computer, the battery does not last long too. what do i do??????????????

Wanpa
Wanpa

Por varios anos tenho o ipod 160GB. Com o passar do tempo o volume foi abaixando. Agora esta ajustado no maximo, e o son esta muito baixo. Necessito ajuda como consertar, por favor tem alguem que ai que venha a me ajudar. Antecipadamente agradeco a todos que diretamente ou indiretamente venham a me ajudar. Wanpa

aswin
aswin

hai.............. one fine day my ipod 2nd gen fell from my hand....as soon as it fell down.... awhite light appeared and then it went OFF..........it didint turn ON there after........i tried charging it, pressed the menu and select button............ but nothing worked.......... HELP.......................................

A burton
A burton

Getting depressed have an Ipod 160gb classic about 2 years old and been complete rubbish from day one. Currently it says it has no music but when you go to Itunes to retosre to original settigs this fails on error 1439. When you look at the ipod although it supposedly has no music it actually says the disk is full which is odd as it only had 40gb of data before this latest probelm. Anyone got any ideas how I can clear the Ipod drive and do a restore so I can start using it.

jim burnside
jim burnside

the white 'selection ring' on my ipod nano has stopped working, does anyone know of this fault? ipod rarely used and never dropped or hit etc. thanks, jim

Chris Australia
Chris Australia

Was just about to bin it .... tried solution #1 ... worked fine .... Thanks

Dennis
Dennis

My classic only "tries" to have audio when I pinch it on the right corner. I really hate to knock the crap out of it. Any answers, does this require disassembly?

star
star

don't you all understand, that nobody will answer your prayers in here??? only advertisments and complaints...

Mark Hunt
Mark Hunt

My 160 GB IPOD got covered in Lucozade and has stopped all functions !?. Any ideas apart from repair shop apreciated.

Samantha Jackson
Samantha Jackson

Hiya my iPod touch 4th generation fell out of my pocket on a kitchen hard floor and has cracked the top of it really badly just wondering how much would it cost to get it repaired

bibek
bibek

my 3rd gen i touch as soon as it was plugged to the charging cable went off and now it wont turn on............help................

bibek
bibek

my 3rd gen i touch as soon as it was plugged to the charging clabe went off and now it wont turn on............help................

nosracy
nosracy

omg my ipod only plays soft with headphones and when i move the bar nothing happens exept when i turn the volume alllll the way down and ive tried it whith like 10 different sets of head phones and its the SAME!!!! plz help me:(

Glitter girl
Glitter girl

my ipod 4 or 5th generation got ran over by a car. can it be repaired? and if it can where do i send it? please help me

Jess
Jess

thank you so much my ipod went frozen all i did was to follow your steps and it worked thanks

glen
glen

hay i have a ipod video 5g 30 gig iv put new hard drive,screen,battery and case on to it but i just cant get it to format the drive it goes in to disk mode fine shows in windows but not i tunes and when i try to format it it says the disk is inaccssesable like its not reading it is there at all i need help as iv been at this for days now any taughts

ahmad
ahmad

my brother forget the ipod classic in the clothes washer and it filled with water ... we put it in the rice for 1 day and its still not working ... please help

GAM
GAM

Help!! the lock button at the top of my ipod touch 1st gen so i can't lock it or turn it off!! can it be repaired?

GAM
GAM

Help!! the lock button at the top of my ipo touch 1st gen so i can't lock it or turn it off!! can it be repaired?

George E B
George E B

My I Pod touch has stopped charging I have tried using my normal charging method mains to pod cable but no luck. I have tried pod cable to usb 2 no luck .Any suggestions

Niamh
Niamh

I spilt my iPod touch in my cup of tea, it won't work at all. Can it be repaired?

slateloose
slateloose

Hi, my ipod was recently wiped clean when I connected it to my computer. Everything seems to work on it but when I check the settings it reads full but there's no music or anything stored. It's a 120gb classic please help, I'm gutted!

Dennis
Dennis

if you press menu button and middle button at same time for 15 sec it resets itself

Jordan
Jordan

My friend dropped her Ipod classic on her mom's kitchen floor and its frozen now and we really need help fixing it because She Just Got It And Needs Some Help Getting It Fixed...So plzz help me and my friend! Thx, Jordan And Shawntae

dennis
dennis

every iopd i have ever brought from 30GB, 80GB to 160GB every time there tend to stick and freeze like windows vista pisses me of big time

Laura Ashworth
Laura Ashworth

Help!!!! I have just knocked a cup of tea over my ipod touch. Can it be repaired.

dipendra
dipendra

my battery is fine.. its 30gb video classic ipod but .. the problem is wid the screen some times it ok ..sometime only lines blur .. screen comes i cant see what is there plz help

jshughs
jshughs

lol i love this site, it deff. works, fixed my ipod in 3 seconds, thnnks and chick in the phillipenes, you have to send it into apple co.

Biker Blue
Biker Blue

Thanks for the re set tip - It sorted out my Ipods non attentive click wheel (scroll inoperative) and saved me about £30 sending it to a repairer thanks for that! Biker Blue

dsddd
dsddd

backlight is out what should i doooo?

illPod.com - we offer iPod, iphone and iPad repair
illPod.com - we offer iPod, iphone and iPad repair

Hi Guys, Just a quick heads up to let you know about our wonderful website and the great services we offer including iPod, iPhone and iPad repairs, parts and advice. Whether you want to repair your device yourself using one of our quality parts and DIY repair guides, have us repair it for you quickly and cheaply or even sell it then illPod.com is the place to go. We offer the BEST service and value for money that you'll find anywhere and we have the widest selection of parts and repairs available anywhere. So if you unfortunate to have a poorly broken iPod then get in touch and we'll do our best to help. :)

Derek Johnson
Derek Johnson

i spilt water on my ipod touch, luckily got it repaired... recomend the company GizmoRepairs.com

Claudia
Claudia

My ipod works fine, it syncs and everything but when i try to listen to the music i recently synced the songs dont play it pauses for a while and just goes to the next song.. Does anyone know how to fix it ? or what the problem is ?

Alf
Alf

my ipod keeps turning itself off. i turn it on and the little apple sign comes up and doesnt change then 5 seconds later it turns itself off, it does the same if you restart it. i cant even plug it into itunes because, eventhough all the leads are fine and it is all connected, my ipod touch doesnt appear on itunes!!! can someone pls email me on help or advise! thankyou

tubbytim
tubbytim

twice me ipod classics packed in,this time thelight stayed on but note was happening,found yer site,did the hold buttons i n fer 10 secs and it appears to work again ta dude

Hayley
Hayley

My ipod screen often goes blurry how do i fix this?

hash
hash

MY IPOD NOT CHARGING

steve
steve

I need a new screen for my ipod what shall i do replace the screen or is it to much money and where can i get it fixed its a 2gb

stuart shattock
stuart shattock

My ipod guarantee ran out a week ago and the screen has just frozen. I 'm not able to move it on to another track and the sad face is displayed.I'm a bit anoyed as i've not had that much use out of it as I also have an i phone (which has also gone wrong!!) I've lost faith in Apple products which have cost me a fortune and seem very unreliable.

Mason
Mason

My iPod only plays out of one head phone I need to fix it

dunks46
dunks46

I have just replaced the battery in my ipod because it died and i was told it was the battery but now that i changed the battery it is still the same can anyone please help me

Stephen
Stephen

I just fitted a new battery & Hard drive (it had failed) to my Ipod 4th Gen. Parts bought on eBay & are available for just about all models. A good seller is jigmasta based in Canada. Case opening tools are available & often instructions are sent from sellers. Also plenty of on-line instruction inc pics with a google search IE "Replace hard drive in 4g IPod". Also can get LCD screens, click wheels etc. No soldering required for most replacements, just be gentle and follow instructions.

blhez
blhez

hi my apple 80gb ipod classic white doesnt work i need to repair im in the philippines what wil i do nowwwwww?plssssssss help

andy dent
andy dent

my ipod only plays in one ear and crackles in the other unless i fiddle with it. it now just plays music with the singing just echoing all the time. i think its where the headphones plug in but what is this called. Please help

Louis walker
Louis walker

I have a ipod nano 4th generation for christmas, unfortuneatly it went through the wash soon after, we let it dry out, but the screen is very dark, everything else works, could you please advise me what needs replacing, is it back light or screen.

ipod repair
ipod repair

There are plenty of reasons to repair that broken iPod, iPhone, Zune or XBOX 360. While most of the newly released devices are becoming more difficult to repair parts on, there are still several affordable and economical reasons to try. Apple is making modular replacement parts harder to come by, they are actually trying to wipe out several small repair businesses by cutting down on the serviceable parts inside a given device. There is still plenty of upgrading and customization you can do though. iPod LCD screens will always be a top replacement part as well as hard drive upgrades, and batteries. We recently used http://www.rapidrepair.com as an undercover test to see how affordable it was to repair an iPod. We were impressed, the whole process took less than a week and the unit was back in my hands. We sent in an 80GB iPod video with a faulty screen. We shipped it out on a Tuesday and on Thursday we received a phone call from RapidRepair with a quote. $59.99 is all it cost to fix the screen, they also included a free extended life battery, a thinskin protective screen cover and a free pair of earbuds! This was exactly the kind of service I was expecting. I authorized for the repairs and I had a tracking number the same day. If you are thinking about throwing that broken iPod in the garbage, think again. Try Rapidrepair.com or plenty others online.

H
H

I have a Ipod Classic 80gb 5th gen, it was working perfectly and then just froze. I reset the Ipod however when I plugged into Itunes to restore it will not do so. It keeps coming back to screen on Ipod showing "connect to your computer. Use Itunes to restore". It maybe simple to fix - I can hear the disc spinning inside and there is NO unhappy face on the screen, please can someone help?

John
John

Can someone give me an answer to this problem. I have gone through the reboot procedure several times. I don't know if the battery is charged because it doesn't light up at all. I have plugged the charger in and also hooked it up to my PC and nothing at all happens. Does anyone have any answers for this problem?