Time Out highlights some salient point to make sure you get a fair deal from estate agents
On March 21 2006 the Office of Fair Trading, in conjunction with the
Ombudsman for Estate Agents, launched the Ombudsman for Estate Agents
and Office of Fair Trading Approved code (also known by the snappier
title, Ombudsman for Estate Agents scheme). The Ombudsman for Estate
Agents offers basic guidelines for anyone picking
their way through the property market quagmire. Most importantly,
buyers and sellers should try to choose an estate agent using the
Approved code: look for the logo in their windows or ask.
Feature continues
The Ombudsman can give advice and help to those using Approved code agents, and if he decides that you’ve received a poor level of service, he can obtain compensation for you. Estate agents using the code promise dissatisfied customers will have access to a free service that endeavours to settle disputes. They also agree to be subject to a disciplinary council, which deals with members who do not deliver the standards required by the code.
To promote transparency and accountability the Ombudsman for Estate Agents wants all estate agents to be required by law to use the code.
1. Most importantly, always confirm all major decisions, questions and instructions in writing.
|
|
The best of London in your inbox
Up to the minute picks of the best things to do in London, delivered to your desktop.
|
|
