805 Bar Restaurant

This was the worst customer service I have ever experienced in a restaurant: simply chaotic with no organisation and no management oversight to ensure customer service and quality. I went with a group of three and we were seated in the so called executive lounge where we had to wait at least 30mins for our drinks and an hour and a half for our food. When the food eventually came out they only brought out two of the three dishes we ordered. Dishes came out with no cutlery for which we had to wait another 15 mins. They completely forgot my dish which I received after complaining and waiting for another half hour. The rest of my group had already finished eating and there I was eating my dish at the end. The food wasn't even worth the wait as I have had as good if not better Nigerian food just a few minutes down the road. The meat in the Egusi soup was not cooked properly (cow leg was hard and chewy). All in all, I wouldn't recommend as it spoiled our night out! Do some research before booking, you can definitely find better Nigerian restaurants in London!

Simply abysmal! The customer service was chaotic and disorganised. I had gone there with a group of 24 and we were seated in the so-called “executive room” which really seemed like just another ordinary area to dine in. We had booked the seats for 6pm - most of us were seated by then - but the first plate of food did not arrive until approximately 8.45pm with the last person in our group being served an hour afterwards. The waiting staff repeatedly asked the same members in our group what they had ordered and still managed to bring the incorrect dishes out. Orders of drinks took ages to come even though we were sitting right next to the bar. My plate of food arrived on a chipped plate and I did not even get to finish the food as a waiter had taken away my plate without even asking if I had finished it. This is definitely a restaurant I would not recommend, especially if you have pre-booked seats for a large party. The food, however, was decent (but not worth the wait) and well-presented but management should consider abolishing their service charge policy in the future if their current quality of service persists.