Burger & Lobster

  • Restaurants
11 Love It
1/3
Rob Greig / Time Out
2/3
Rob Greig / Time Out
3/3
Rob Greig / Time Out
Soho

The Soho branch of the two-dish surf 'n' turf specialist, with some wicked desserts if you're sensible enough to leave space for them.

Proof that less can be more, the late 2011 launch of Burger & Lobster, with its no-nonsense, three-item menu of burger, lobster, or lobster roll, was a runaway hit. This second branch – a large Soho diner tricked out with lobster-red banquettes – is no less popular, with all the seats on our midweek visit occupied and a loud, jaunty atmosphere. While it’s possible for groups or lunchtimers to book, this joint is geared towards walk-ins, with a clipboard waiting list and a cocktail bar for loitering.

Food costs £20, an all-in price that includes a huge carton of thin-cut fries and even a side salad: you won’t go hungry here. Our burger, cooked medium-rare as requested, came classically filled with lettuce, tomato and red onion, plus thick-cut bacon and a melted square of processed cheese. It’s pretty good, but for ultimate value, choose the lobster. We had ours in the shell: a 1lb whole crustacean, first steamed, then grilled, for a terrific balance of subtle sweetness with just a lick of smoke. For an extra £10, you can upgrade to a whopping two-pounder, but we prefer to leave room for a sweet treat: the Snickers-in-a-tub pud saw rich chocolate mousse layered on to a devilish peanut-studded salt caramel. Cheery staff smooth the ride along.

Venue name: Burger & Lobster
Contact:
Address: 36 Dean Street
London
W1D 4PS
Opening hours: Meals served noon-10.30pm Mon-Sat; noon-10pm Sun
Transport: Tube: Leicester Square tube
Price: Main courses £20

Average User Rating

3.2 / 5

Rating Breakdown

  • 5 star:5
  • 4 star:6
  • 3 star:6
  • 2 star:3
  • 1 star:4
LiveReviews|24
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AC
1 of 1 found helpful
Staff Writer

Only go if you're desperate for lobster. The burger is overrated and there's are plenty of better burger options in London. Steer clear of dessert, especially the cheese, unless you like low grade cheddar straight out of the fridge. If you do go I'd recommend the Clerkenwell restaurant as it's not full of tourists like you find in central London.

Laura
1 of 2 found helpful

Last night (15-12-2012) my partner, my brother and myself decided to go eat at your Soho restaurant but regretfully we had to leave because of the behavior of your floor manager who almost shouted at us. We entered into the restaurant around 21.30, and as it was quite busy we tried to catch the waitress' attention to find out how to get a table: there was nobody by the entrance and we decided to start walking towards the bar. We came past three waiters (2 girls and a boy) who were talking around the cutlery wall, we stopped in front of them and tried to make eye contact but nobody approached us, so we decided to try to find another waiter in the other part of the room. Not finding anyone we headed back towards the bar still looking for someone to approach us. On our way back to the bar we were suddenly approached by who we believe was the floor manager (as he was wearing a suit instead of a uniform; mid-thirties, dark mid length hair) who yelled at us "What are you two trying to do, get a table without asking for it? You don't just sit down where you want, there is three people at the entrance (referring to the waitresses who completely ignored us before) and you need to go and talk to them. Go back and talk to them". I tried to reply to explain that we would have asked for a table if any of the waiters had approached us; I wanted to remark that if I had come this far without talking to anyone it wasn't my fault but his staff's; but he didn't even listen and walked past us and started chatting to a member of staff. I work in customer services as well and from experience, every time we go to a restaurant it is the staff's duty to approach customers and not let them wander looking for help. In order to try to make our experience better, the manager should have probably offered his help instead of questioning our intentions or trying to embarrass us. We felt so disappointed by the service we received that we decided to go eat at Honest Burger where the food and the service were amazing. Due to his behavior you have lost three customers who would have spent money in your restaurant, and it is very likely we were not the only ones who have been mistreated by your staff. As we both work in a customer service environment we understand that treating customers like that is completely unacceptable and disrespectful. We felt embarrassed and belittled as we were yelled at in the middle of the restaurant in front of all customers and members of staff. I am writing this complaint as I hope it will help you sort your staff's attitude in order to prevent these incidents from happening again. I do hope you understand our point of view and that your floor manager gets to read this email in order to understand that the customer's perception and the quality of the service offered is the key for success and is what makes customers want to come back.

JK22
Tastemaker

The menu concept at Burger and Lobster is quite simple. For £20 you can choose from either lobster, lobster brioche or a burger accompanied with salad and chips. The portions are delicious and generous and frankly I think this is a bit of a bargain!  Personally for me the brioche was perfect and a delight to eat.


Sosh_uk

"title"

Tastemaker

Great lobster for £20! What a deal! They also throw in a side salad and some chips. There is only three things on the menu, burger, lobster roll or a whole lobster. It's very tasty and unfortunately you can't book! They have a few branches around London. Top tip- there is one on the top floor of Harvey Nichols and there is normally no big queues here!

Alanna S
Tastemaker

An above average London dinner, but not a London highlight. The lobster is the best pick as you can get many decent burgers in London for cheaper, and you get less meat in a Lobster roll. I've eaten at both the Soho and Threadneedle street (which has beautiful interior) branches, and the food was consistently good in both - and £20 is very good value. However, the atmosphere is loud and busy, and not the most relaxing dinner out. Just like Flat Iron and Bubbledogs, it's noticeable full of tourists, so watch out for the lobster tank selfies. In conclusion, if I was in Soho, I would be happy to eat here, but I would rather avoid the wait and go for one of the many other, better options nearby. 

Lizzie W
Tastemaker

I am not actually a big fan of lobster so this review is a bit biased!

I still wanted to go there as the idea was cool and serving only a few options on the menu sounded promising
We went mid week at about 8 after some drinks and there was a pretty big queue! Wait was long but we stuck with it as that's were we had decided to go
Eventually got inside, then eventually got seated. By this point wasn't really that hungry 
Ordered cocktails which were nice and then food. 2 friends I went with ordered the lobster and I went with the lobster roll
They both said it was ok, nothing wrong with it but weren't bowled over especially as lobster is there thing
My brioche bun was gooood and warm but the lobster inside was cold as it was a premixed chopped up lobster. I didn't really like that it was cold and I asked them to heat it up knowing that it could change the quality but they flat out refused in a rather rude way! 
There wasn't much else to the meal and I ended up paying £30 for a drink and a sandwich so wasn't very impressed by the cost either
I wouldn't come back again - the food wasn't awful I just don't think it is worth it

Samantha H
Tastemaker

Ok for lobster, not great at all for a burger.  The service is quick and the lobster is good but I prefer to head to the Big Easy in Chelsea or Covent Garden when in the mood for lobster as the atmosphere and service is much better (in my humble opinion!) 

Adam N

It's good, fairly cheap, but I'm not sure why you would go there for a burger...

LSO

Let's be honest, this place is pretty much a tourist attraction of sorts.  We had booked but still had to queue for half an hour but we could at least stand at the bar and have a drink whilst we waited for our table.  You only have just on 1.5 hours to sit, order and eat and then you're booted out but for what you pay and what you get, I give it 3 stars.

Carmen
Staff Writer

This restaurant is a good dining option if you want to treat yourself with a full lobster (good and tasty)for £20 in London. You get to choose it either steamed, grilled or in a bun. it comes with fries and salad. The burger is priced at the same rate and overrated. Don't try anything on the puddings menu, it will ruin your lobster! If you are patient and willing to queue a few hours and desperate for lobster this is the place to go. Very noisy.Staff friendly.

john a

SomPoint 

The map location for Burger & Lobster issompo.me/D0FAQQB9 .SomPoint is a method to locate every point in the world using only 8 characters.You can convert every address and point on earth to only 8 characters.

Percie

A lot of people on here are complaining about bad service, but our service was actually pretty good. A friend & I figured after a long week, we'd make good on our plans to finally go here and try it out after a few friends recommended it. On a budget, we'd taken the time to save for what we assumed would be a very expensive meal, which turned out to actually be not as expensive as we'd imagined.


Our waiter was a very polite young guy, who helped us whenever we needed it and was very attentive to each table he was serving. We were more than impressed with this, and left him a sizeable tip as a result. If we needed more drinks, he was more than happy to bring them; along with a pitcher of water as he suggested, and was more than happy to explain the menus to us in more depth. While you can only order three dishes - whole lobster, lobster brioche roll or beef burger at £20 each flat price - the drinks menu is very ample, and layed out to show which drinks go with which meal well. Our waiter was great, suggesting drinks he personally thought were best with the whole lobster we both ordered. However, it has to be said we would not order a beef burger for £20; if lobster is on the same menu at the same price, it seems more than a little silly not to order that.


The drinks can work out pricey; but our meal came to overall just under £60 for the two of us, as we relied on what drinks the waiter recommended. 


The lobster was also very nicely done. For your price you not only get a whole lobster, but also a choice of sauces, how you want the meat of the fish cooked, and a salad and chips. The salad and chips are not large portions like the lobster, but this is very understandable as we left very full and more than satisfied; it was a struggle to finish the sides when the meat in itself was so large.


I would definitely go here again; it's a chain restaurant, but it's not too full of itself and offers good choices fora decent price. 

Martin F

"title"


Overpriced food and dreadful service. Our main waiter was very nice but any others were incredibly rude. When my (overpriced) can of beer exploded the waitress asked if I'd 'shaken it up' and was then sniffy about replacing it. They were also desperate to take things away from the table during the meal, so much so that we had someone's plate taken away when they went to the bathroom, despite the rest of us still eating and there being food left on his plate. Food itself was okay but incredibly overpriced.

Kitch and Kitch

We went on 9th October for our 30th wedding anniversary, can't recommend enough,the staff were really lovely ,and the lady on the door was polite and pleasant to us .the food was excellent we really enjoyed it and will definitely go again ,gets 5stars from us .

BRIDGET

Just shocking, waitresses very rude. The manager obnoxious and unclean. Food overpriced and not worth the money. The only normal helpful person, was the guy who served us our drinks in the waiting area. Compare it to Byron and Byron wins hands down, even without Lobster!

Emma

Average service, great lobster. £20 is very reasonable for a whole lobster (with chips and salad) and it was delicious. The burger and the lobster roll also looked good but I wouldn't spend the same amount of money to have either when I could have a whole lobster. Drinks were a bit expensive. Overall worth the trip.

Emma

II took a friend here for lunch after hearing a lot of hype about it and i must say the Soho branch of Burger and Lobster is brilliant quality/value for money for three reasons 1) All staff were friendly and our waitress was very upbeat and bubbly, which our meal very enjoyable. They are attentive and make sure you have everything you need and are not waiting about for ages for sauces, food that eventually comes cold etc. 2) The food is cooked how you want it, eg if you want to replace salad with chips it's not an issue and the quality is very high(you can tell as you basically wave to the lobsters as you get to your table) Also, you are not served bitty portions, you leave feeling like you have eaten and you are satisfied 3) The atmosphere is pleasant and quirky ( im a bit of a boho type and i love the atmosphere of happy chatting customers sipping beers and cocktails) Overall, it was a pleasing experience for me and i highly recommend it.

sarah

The food was decent but the staff's behaviour is absolutely disgusting and extremely rude. I will not return here - pity because you are loosing customers not on the good food but on the appalling customer service

Alex

Excellent meal (1lb grilled lobster), great atmosphere and a good price. Oh... avoid drinking spirits if you're not a millionaire.

Lucia

We had a great meal at Burger and Lobster - I can't recommend highly enough. We walked in at 19:30 on a Saturday evening just before Christmas and were told it would be a 90min wait, but the best bit was that they took my mobile number and we went off to do a tour of the local pubs. I've never before been on a waiting list in a restaurant where they'll let you leave and give you a ring. Brilliant. They rang and we were back and seated in 10mins, and had the friendliest waiting staff who were very helpful. My lobster was lovely, and the burger was good too. £20 is too expensive for a burger (even a really good one), but it was worth it for the lobster and the whole experience. Really glad I've been, and will no doubt be back in the new year.

Liz

Had the pleasure of eating in the dean street restaurant today with two overseas visitors, had a fabulous time. Compared to reviews that i read had no problem seating, it was almost immediately possible due to the time and day: Monday 16:30. Zarig was friendly and informative who went out off his way to make it a pleasurable evening. We all had the lobster dish, i had extra fries as it is sooo delicious. We were able to taste the alcoholic beverage before making a choice. It is a memorable experience and will surely be visiting it again

katie palmer

This is a chain restaurant with unrequited high esteem for itself. Give it 8 months when the 2012 burger trend to die down and lets see if this place still has its 3 restaurants open. The staff look like they've never stomached a lobster in their dining lives and look more suitable to the set of 'Made in Chelsea' than assisting a customer on the restaurant floor. I would not recommend this place to anyone.

Jules

Thoroughly enjoyed my experience here! Was a bit concerned about the wait for a table, so we rocked up just before 7pm on a Tuesday and luckily, even though we were told it would be a 45min wait, we actually only waited 20mins. There were 3 of us and I would say the table we were shown to was a tad small, but hey. The food. So, I think that £20 for a burger and chips, even in Soho, is a bit much, but there is no denying it was a damn tasty burger and the portion was huge! The lobster, a better deal for £20, was so very moist and tender, cooked perfectly and accompanied by a delicious lemon & garlic butter and both, of course, came with a mound of fries. All this was washed down with a beautiful Spanish red. The service was prompt and friendly, the atmosphere was buzzy and the restaurant handsome, very New York in feel. The only thing to put a mild dampner on the evening was when we were presented with our bill without asking for it, even though the waitress hurriedly added that we could still take our time and finish our wine, no rush, this is a pet peeve of mine. Of course we were going to feel rushed then, and that was the aim as they would have had a long waiting list of people ready to spend more money. That aside, and it was a real shame that they did that, I really enjoyed my experience at Burger & Lobster, even if I practically had to roll myself home afterwards!