Cucina Asellina


Restaurants and cafés


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<strong>Rating: </strong><span class='lf-avgRating'>1</span>/5
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Venue details

  • Address:

    Cucina Asellina 336 - 337 Strand Aldwych
    WC2R 1HA

Users say

<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

1 / 5

Rating Breakdown

  • 5 star:0
  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:2
1 person listening

Had heard great things about the new ME hotel and particularly Cuccina Asselina so booked a table for 12 people in January to celebrate my birthday in March. Accepting that an offer of 3 course meal for £25 had been advertised a few days before we were due to dine (not offered by C.A when requested to honour the deal btw) I did expect it to be busy however things started badly when we had to wait over 45 mins for the table and told "sorry, its just busy tonight!". I would like to have said the food was good as my starter and main were excellent (baked aubergine & lobster pasta) however overall it was 50/50 hit and miss across the table with main courses having to be sent back to the kitchen. This could still have been forgiven but for the fact that by 11.45pm we still hadnt been offered desserts/coffee after being seated at 9.20pm! All in all it was an EXTREMELY disappointing evening and I felt having organised my birthday dinner there, I let my guests down who had been expected good things and the evening was made worse by having to dispute the bill and get the manager involved in a difficult discussion regarding the service and experience we had. There were clearly not enough staff to cope with the £25 menu offer and staff were rude and indignant about the whole thing. FInally to add insult to injury, we had asked if we could go up to the Radio bar following dinner which the welcome hostess checked and confirmed was ok only to be told when we got to the lift that there was an 1hr plus wait and to basically get lost. This place is a gorgeous hotel and all the makings of somewhere very cool however staff and service are a real let down and do not respect the customer.

reilly carver

Went for a meal last night. Warm welcome, shown to our table by an excellent maitre d'. Waitress took our drink order, second waitress arrived to take away surplus cutlery, third waiter arrived to take away our wine glasses but after 15 minutes we were still waiting for our drinks or for our food order to be taken so we left. It may be early days but there were plenty of waitresses just not doing their job