|Venue name:||Ed's Easy Diner||Contact:|
|Cross street:||19 Rupert Street|
|Do you own this business?|
Average User Rating
2.8 / 5
- 5 star:1
- 4 star:1
- 3 star:0
- 2 star:0
- 1 star:2
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First off I must explain that I do not complain or write reviews about bad service. However last nights experience of Ed's Diner in Picadilly left a bad taste in my & my friends mouths. There were 7 of us & we had decided to go there for a bite to eat after our friends enagement party. None of us had eatin & so we all quite hungry. We thought it would be fun to go to Ed's for that diner experience. We Had made a large order. Unfortunately they had left my burger off. By the time I had enquired patiently about this, some of my friends were half way through their food. I explained this to the waiter & he went off to check. He did not come back to me to explain or apologise. I had to catch his eye before he signalled to me it was coming. I thought fine, I won't make a scene. By the 3rd time I had enquire where my food was 2 of my friends had finished theirs. As I'm sure most people would be, I was not happy about this, however while I said to the waiter this was unacceptable, which it was, I in no way raised my voice to him. The manager then stepped in & told me to calm down & said I was being rude & would kick me out if I didn't calm down. Incredibly shocked by this I asked the manager if he thought this was a reasonable level of customer service. I wasnt blaming the waiter but the service had so far been below par. The manager replied that he wasn't interested. By this point 2 of my other friends stepped in & told the manager he was being incredibly rude & patronising & proceeded to remind the manager about customer service. I must point out at this point I had yet to receive an apology for my missing burger. The manager then threatend to throw us out. I then asked for his full name & his head office contact details to whiandre refused to give his surname & was again incredibly rude about giving me their head offices details. Left a sour taste. Needless to say I will never be going back to Eds and hope no one else does either. I never even got my burger either.