Please accept my complain having being served by probably the worst server team in Europe. ever.
We all know that London could be very busy during a Friday’s evening serving and waiting people that could be tired after being working for several hours bur once I've been accepted as guests, I did not liked how long we have been waiting, for an embarrassing time today’s for Friday’s London Standards.
We had a really slow service today, which could be acceptable on Friday, if some of the staff were able to listen our need to have some drinks while waiting, instead of treating us as touristic Italians. Can you please ensure that at least the people working in your restaurant have at least had a previous experience working in the same environment?
After our requests we were well managed by the waiting staff, but after so much waiting for food and drinks, while finishing our meal we enquiry your waiter about which kind of Grappa he has available for us.
Your bartender kindly response that some of his product weren’t for us. I asked him kindly to explain. He said that some of the product on his shelves aren’t for paying customers. ???
For whom are they for then?? Do I need to wear a pair of branded glasses to drink something decent?
The Bartender refuse to serve me a Giada Grappa which I knew the price was 12£ per glass, which I accepted thought the server.
My guest was more than happy to taste it, but your server dissuaded him to try such a good flavour and taste because of the price.
Do you really think that the overpriced Grappa isn't for paid customers ?
Your server did. Shame. Change server, or change your bar stocks.
I hope to receive a useful answer to this ridiculous matter.