Hi Sushi Salsa

I have been going to Hi Sushi, camden for around 4 years now, the decor is lovely and it is set in Camden town, which has a great atmosphere. today having just returned from Brasil my son and I went for Sunday Lunch, we always have the pre order buffet set menu deal which costs around £16.80, we have been coming here when the same menu was £13.50, and then it had more choice, and included tuna sashimi, now it doesn't. the first issue we had today was the size of the coca cola served which was in a tiny bottle, when questioned if there was any other size staff were unhelpful and rude, commenting No that it! and giving us a patronising look, most of the staff looked aloof and cold today. However the biggest shock came, when I went outside to have a cigarette, and as there was a boat approaching the lock, my son aged 27 came to look at it with me, I had left my hat and jacket at the table. One of the waitresses actually asked him to leave his credit card with her, whilst he went outside. I have never been asked to do this by any restaurant before! Whilst i was outside a couple were looking at the buffet menu, and I recommended that they came in as i told them the food was good value, so they did and sat next to us. When i went back into the restaurant I asked the waitress why she had asked for my sons credit card, she said they always did this if someone left the restaurant for a cigarette! I asked to speak to the manager, a reluctant un-smiling serious lady called 'susie' when she came over she repeated it was customer policy, (in the mean time the people sitting next to us who had come in on my recommendation left in disgust) I patiently explained to the manager 'susie' how I had been coming there for over 4 years and never had this happen before, she finally admitted that this was a new policy, as they had some people leave without paying. I imagine that is one of the drawbacks that most restaurants in busy location such as london face! but none had ever asked me for my credit card, just to go outside and smoke! I pointed out that the people on the table next to us had just left! and she said it was probably because they did not like the menu! I also said her staff seemed regimented and hostile.. she said she would take my comments on board, I guess if this is just a tourist restaurant then they do not mind, losing regular customers like myself, they they will carry on with the same attitude. shame really as it was a nice little peace of calm amongst the hustle of camden. not sure if I will go back or not. time will tell, by the way the bill came to just under £50 with tip I had a glass of wine and a fizzy water and my son a miniature bottle of coke.

I called up to make a table reservation and then wanted to change the time so I called up again. The guy who answered the phone was very rude to me and asked me about 3 times whether I was sure I wanted to change the time, I said yes 3 times and then he told me not to call up again to change it again. HOW RUDE!

I have been going to this restaurant for 3 years and i think people have written a review for the wrong place surely! I have received great service from here all the time! the food is the best! amazing soft shell crab rolls and pork gyoza's! WE ALWAYS GET SERVED TAP WATER SO I DONT KNOW WHAT YOUR TALKING ABOUT! BUFFET???? THERE ISNT A BUFFET IN THIS PLACE! ITS ALL FRESHLY MADE IN THE OPEN KITCHEN WHERE YOU CAN ACTUALLY SEE THE FOOD BEING MADE! I love the layout and music, its always fully booked everyday almost so that says something! I'm going tonight for my late birthday dinner! jade!

Disgusting customer service we received when we visited. 1) We were told that we have to order drinks and will not be served tap water. Seriously, there is no written rule that one have to order a drink for the sushi buffet. Furthermore, the way the waitress said it was insulting and just disgustingly rude. The conversation was: " Can we have some tap water?" "I am here to take your beverages order and you only want tap water? You have to order a drink." 2) When we were about to order the food, my friend was waving the order paper for the waiter/waitress to notice. To clarify, the so called "buffet" is tat you have to choose from limited selection of sushi and order them on a piece of paper. The same waitress again approach my friend from behind, obviously my friend wont have notice her and she just raised her voice at my friend saying : "you want to order or not?" Unacceptable customer service. We as customers have the right to be treated kindly and with respect. Even if the waitress had a bad day, she should not have been tat rude to us and it totally spoiled our night. Furthermore, the food was a disappointment as well. I would not recommend anyone to come here and do feel that there are much better Japanese restaurants out there that do not treat their customers like criminals.

Our party of 3 had built up an appetite touring Camden market, sushi sounded like a good idea. All dark wood interior and loud music and judging by the menu outside a Japanese fusion sort of idea. It started badly, the Host appeared behind us and rudely asked if she could help, she had been outside sweeping leaves? Taken to our 'sunken' table and menus thrown onto the table, we felt like an inconvenience, only customers there. No drinks order taken and totally ignored by two staff not ten feet away. The young girl was playing on her phone. Ten minutes later the young male waiter came and asked what we would like, order taken. Five minutes later drinks arrive, no chit chat or interaction from the waiter at all. Two staff members took up their positions ten feet away, girl on phone, boy waiter PICKING HIS NOSE, not once but three times in five minutes. We had enough by then, I told them we were leaving, cancel the food, we will pay for the drinks. Worst experience as a customer ever. In twenty years of experience in the service industry (hotels/restaurants) as a manager, never saw a member of staff PICK THEIR NOSE THREE TIMES.

We go here a lot in the summer. The fantastic cocktails and great location are let down by the service which is about the worst I've experienced. The too-cool-for-school waiting staff have a pretty big blind spot when it comes to the outside tables. Better to go to the bar yourself......

HORRIBLE quality of buffet food. Hot food tastes either like plastic or blend. Sushi were all made with poor quality ingredients, no choice other than salmon for sashimi. Really not worth your the £16.80 + 10% service charge. Cooks and waiters are all Chinese (I know that as I am a mixed Japanese /Chinese). Please for the love of God do not go there and disappoint yourself like I did with my girlfriend and eat something better, utter disappointment from tonights visit.

There is a place called Hi Sushi in Soho and if it's nothing to do with the chain reviewed by Time Out on this page (the pictures here are nothing like the slop they serve up in Soho), they should seriously consider finding a way of getting it's name changed. The user-submitted reviews fit with the Soho Hi Sushi, which only serves salmon, crab stick and 1 eel dish in the 'Buffet' - which is a total joke - you are only allowed a limited amount of food & the selection is so poor. The service is so slack, rude, abrupt and unhelpful; that alone would keep our group at bay, but add the food and you couldn't pay us to eat there.

I don't agree. I think, Buffet is a great deal and really tasty. Anyways I'm a salmon fan, so it perfectly suits me. :) And it includes a la carte as well! Oh and you have to try the cocktails!!!! They are amazing!! My favourite place in town! :)

The buffet is not worth the money for a janpanese food lover. Every ingredient in too cheap. Although they say the buffet includes clams n tuna sashimi but they only give 2slices per person!! N they are very tiny!! Not even enough as one portion!! The only unlimited Sashimi is salmon!! Then rest of the buffet is sushi with cheap ingredients!! Like cucumbers, crab sticks and salad!! Don't advice anyone to visit there until they change the menu again!!