Kopapa

No sense of customer service or business sense at all and big headed! I tried to make a booking for Sunday brunch for a group of 14 in 2 month's time and first of all they couldn't accommodate us for 1 pm so we agreed for 11 am which for most of us is really getting up at the crack of dawn if you partied hard the previous evening. Then we were told we had to clear the table by 12.30 as they can only give a 90-minute allocation per table. By the time people arrive and you order we probably would have had an hour to eat and leave immediately after. I did mention we were 14 people spending at your restaurant, couldn't you allocate at least 30 more minutes? The purpose of brunch is to relax and take it easy. But no exceptions could be given we were told. So even before we ate there we already got a bad impression and reading the reviews, I am glad we didn't miss anything. Who do they think they are?

Awful. The £18 set menu excludes VAT, as do all the prices on the menu, including drinks. We were unaware of this until the bill came- adding 20% onto the total bill, and THEN an additional 12.5% service automatically added. We were expecting to pay £25 per person, and ended up paying £45.

I wish I had read the actual reviews on this place rather than just the totally absurd timeout rating. The food was OK, but certainly not spectacular. My wife had scallops which was OK but gritty and I had TomYum Spring rolls which sounded a lot tastier than they actually were. We both had the pork belly for mains and again it was OK, but it was a flavour combination which wasn't entirely successful with the Lychee salad. The fries were, unbelievably - soggy. How can a 5* rated restaurant serve soggy fries? Ridiculous! It was the service however which really took the biscuit. We were shoved in a table entirely too close to the other diners, to the point where we were virtually sharing tables. My chair kept being knocked by the staff bustling past and despite the staff seeming to be rushing hither and thither constantly the service was virtually nonexistent. It took about 15 minutes after we had finished our main course before we eventually managed to catch someones eye to take our plates away and then again trying to get the bill became a challenge. Finally the Maitre d' enquired as to why we were unwilling to pay the service charge, at which point we thought things might improve but still we had to ask twice for our coats before we eventually went to collect them ourselves as our taxi was waiting! Never again! There are so many great restaurants in London - don't bother with this one.

I've never written a review of a restaurant online. But I feel pretty strongly about my experience here. We had an awful time. Made to wait for ten minutes by the door while they got our table ready, we were then packed in like battery hens a the back of the restaurant (despite having booked ahead) where we were virtually sharing a table with three other couples. The waiting staff seemed inexperienced and poorly trained - several times they knocked their trays full of drinks into my and several other diners packed into the back of the restaurant, they forgot to take our order for twenty minutes but took orders from other diners who arrived after us, they were surly, brisk and couldn't even crack open a smile. The food here is actually rather good. Sea bream was lovely, with crisp skin and in a tasty broth. Pork belly was unctuous and with a nice butternut squash mash. Sorbet and brownie were more than passable. Despite this, however, myself and my wife were left in a much worse mood after an hour at Kopapa than we had been when we arrived. I think we might go for a quick sandwich at Pret next time....

Stopped by on a busy Saturday afternoon. What a disappointment! Most of the staff we dealt with were hardly polite, tense and inattentive (Poor welcome, had to ask many times to pay the bill, nobody answered our clear Goodbye...). I know: Saturday afternoon... But still, it is a very expensive place and I don't think we had been rude or had any unusual request. Food: nothing special really, and very small portions (we had ordered 2 desserts). A plate of various homemade chocolates and biscuits came very small and dry. My mistake, I should have thought that an assortment is often a way to get rid of old food. The stewed winter fruit with a scoop of sorbet was slightly better, with a more sophisticated palette. 2 coffees: rather good (from Monmouth), although with a hint of bitterness that I had never tasted in any Monmouth coffee. However, I do not appreciate to be lied to. We had ordered a skinny and a normal cappuccino, but were served two identical coffees that were... latte, and both made with semi-skimmed milk (the waiter confirmed). Again, no big deal, and usually I wouldn't care. But given the price... We felt stupid. Overall, the typical experience of a fashionable restaurant in a buzzing area that knows there is no need of any particular effort to attract customer. Time Out, what was going on the day you ate there? Could you review your review any soon?

Ambience is more cafeteria than anything else Menu is the same as Providores so that's good but the food does not taste as good and I would strongly recommend that people go to Providores and not this place

Booked here for a pre-theatre meal, wish we hadn't. Staff were rushed and spent most of the time trying to shout requests from a distance as the tables are far too close together (which probably expained a carafe of wine arriving instead of a bottle, and a medium rather than well done burger). The belly-pork and salad was fine, but not worth £17 - you can get the same at any vietnamese restaurant for £8. All in all a thoroughly disappointing experience - not 5 stars in anyone's language.

What a bad experience! The food was rather bad. J and I ordered three different dishes and none of them were good. No taste at all. And the place lacks atmosphere. A memorable outing ruined by the food at this restaurant.

I had the worst experience of my life in this restaurant. I had been there twice before I found the service very poor, the staff rude and unprofessional. However the last time I went there it was the highlight of them all. Despite of the fact that I had a booking which I had made it personally on the phone, they had no table for me and my quests. They did not try to accommodate us in any way and they said we have to wait for an hour for a table! I found it extremely unprofessional as they had given our table to the customer without a bookings. I must say the first time I ate there the food was good and that is why I returned however the quality of it had gone done massive the second time and will never ever go back there or recommend it to anyone. It is over priced and the staff are rude!

We go here at least once a fortnight..love it! The ricotta fritters are by far the best I have ever eaten. Service is 10/10. Would go there all the time if I could!