Leong's Legend

Went there twice and the food served is good. Interesting the rice bun with pork, nice the pork belly as well as the stiky rice and many other dishes I did try. Regarding the service I didn't pay any service charge as it's an option. The staff is realy friendly as I have a 2 yrs old daughter that is on her terrible two and the staff always helped and played with her.

Food was pretty tasty. Price was OK. Service was obviously making a good attempt to win the Olympic Gold Medal for Terrible Service. I think the training is going pretty well: they should be on course for the 2012 medal ;-)

Dear Londoners & Tourists, you are definitely deserved a better foods/ services in London area. I just wanted to shout out ' What a disgrace !!! Shame on you Leong’s !' First of all, I am a chinese and I know how to eat/ rate a good chinese foods. I felt humiliated and disappointed when a cold rice have been served and a glass of uncooked pearl milk tea (chewing jelly type beverage drink). I requested them to change the cold rice and get me another freshly make pearl milk tea . From their conversation, they were just heat the rice in the microwave. AND the waitress poured the existing drink into a new glass to made it look like a freshly made. I saw it with my own eyes when I walked past their counter so I immediately cancelled it. Regardless the foods quality, I don’t really deserved these kind of humiliation or any discussion at my back from the waitress with their native languages which I don’t deserved to be talked down. I am totally unhappy with these kind of services and low quality of foods. On top of that, I still have to pay them a 10% service charged on top of the bill which made me even more angrier and unfair. PLEASE NOTE : the waitress said the 10% is a compulsory fees and it cannot be taken out. REALLY? I don’t mind to tip them, but not with these services manner and cheap skate foods service. I would rather pay for a beggar at least they are being thankful but not a big rolling eye and talked down. LEONG'S OWNER - PLEASE REVIEW YOUR RESTAURANT AND TRAIN YOUR SERVANTS PLEASE>>>>>>

Like other reviewers I also wanted to like this place. But the poor quality of the dim sum and the absolutely insulting service calls for a boycott. I don't know why this place is renowned for its "xiao long bao" (soup dumplings). I'm Taiwanese, so I know what a good soup dumpling should be like. Leong's dumpling skins were tough, thick and uneven -- very crude -- and the filling very mediocre. Even more crude was the service -- even towards one of their own, me being Chinese and all. Frowns, eye-rolling, gratuitous ARGUING with the customers. I am NOT a demanding customer, so this was quite a shock. I was not allowed to sit down a few minutes before my friends' arrivals; they refused to send back a dessert which did not match the menu description, then when they finally relented they billed me for it anyway! Grumpy waitstaff who are irate for no reason other than having to do their job, of simply taking menu orders and maybe delivering dishes with a bit more grace than slamming them on the tables, do not deserve to have paying customers. What a disgrace. Please save your time, money, appetite and dignity: do NOT go to Leong's.

I've been there for several times but still their service was the poorest in town.The servants were rude and poor service manners. We were three and waiting for the fourth to come for our reunion dining. One of the girl were asked in a really offensive way ' Why only three of you, where is the fourth'. Few mins later, she came again' how long you guys got to wait for the fourth'? Look, they added the recommended gratitude 10% on top of the bills and we paid for these arrogant services? Thank you but no I won't revisit for sure, because I deserve a better service and their food wasn']t that tasty to be honest !

time and time again i want to give this place a chance because the food is good. it is. you can't fault the menu and the chefs. unless the chefs are the reason the waitstaff are so rude. when it opened the service was lukewarm, but one expects that in chinatown. sad, but true. you're there to eat, not to have a great dining experience. everyone jokes about the crap service at wonky (wong kei), but wonky actually has friendlier service than this joint. don't make the mistake of trying to open the faux oriental door to try and put your name down for a table or ask how long the wait is. you will be firmly marched out and told to wait in the line outside. questions about how long should one expect to wait seem to weigh so heavily on the shoulders of the waitstaff, or offend them as if you'd just declared a taiwanese person to be chinese. and forget if if you happen to be meeting a friend for a late lunch and turn up slightly early, ready to start ordering food, and eat as you wait. i can understand how annoying this can be for restaurants, but if someone is happy to start purchasing food from your establishment, instead of taking up a table to wait without ordering, you sit them down and feed them. we went back a few times thinking maybe the person we encountered was having a bad day. within 30 seconds of interaction with their staff we left, feeling like an idiot for even trying again. which is a shame as the food is good. but not soup nazi good enough to put up with the awful attitude, and pay 12.5% of your bill for the pleasure of infringing on their day.

The food is okay, the prices are okay, the winelist is okay, the service is okay..... Everything is just kind of okay. If you stumble past and want a quick lunch with your friends, then go for it but don't seek this resturant out or go there for a special occassion. There are much better around.

Let's start with the positives. The most important factor of a dining experience; food, was BRILLIANT. Authentic Taiwanese street cuisine (I say this as I have travelled there before), out of which my favourites was the Sticky Rice with Pork. The ambience and the decor matched equally creating a very oriental feel and it is a very cosy place to have lunch and dinner in the West End. What DID let the beautiful food and decor down was the TERRIBLE service, for which I payed a service charge that came upto £4. We ordered two rices dishes accompanied with 3 curry dishes. Each curry dish was served seperately with a gap of 3-4 mins. between each and after a good ten minutes came the rich. Needless to say our meal was cold. The staff were young and inexperienced it seemed and were often rude and very inattentive. Overall, a good dining experience with some exotic and adventorous dishes to try out but I advise not to go there if you are trying to impress someone as the service is appalling.

I love this restaurant! The food is great everytime and the service is not too bad either! Having been there at least 6 times in a short period of time means that this place is definitely worth trying if you happen to be around the area and get sick of the other chinese restaurants which typically serve roast duck, kai lan with oyster sauce and 'ma po to fu'. Do try their Shanghai XIao Long Bao (or pork dumplings with soup), this is probably one of the very few places in London where you can get them! As well as the Taiwanese style bubble tea with tapioca pearls and you always want to try the braised pork with rice and roast pork bun! They're such tasty treats! It gets crowded on weekends at night so you do have to queue occasionally for at least 20 minutes but if you go during odd hours (i.e. 8.30 pm or later) it should be fine. I think they do open for lunch as well. The restaurant has a very authentic 80's feel of China to it with the low rattan light fixtures and the cosy wooden tables in booths. I would recommend this restaurant to anyone looking for a decent meal at a decent price in London!