Les Deux Salons

A review in two words; disgraceful service. Our first waitress was very brash, and was seeminly annoyed when we took time to order. We asked for wine with them meal, for which the waiter belated gave us a wine list. We were then ignored by the waiting staff, so ended up not having any wine with our meal. The waiter I did manage to flag down, simply shrugged and pointed at another waiter across the room. Then to add insult to injury, I asked three different waiters for the bill, which was finally delivered after 20 minutes.

Sadly disappointing. I am a fan of both Arbutus and Wild Honey, so was expecting a top class meal for a reasonable price. Shame then, that the duck salad starter only had 3 tiny slices of cured duck which lacked real flavour, thereby failing both the quantity and quality test. For the main, I had to send the halibut back as it was soggy. It had a really unpleasant texture, like it had come out of the freezer and been cooked before it had been completely de-frosted. The replacement, steak and chips, was much better. Around the table, mixed reviews. Steak and chips was good. The swordfish ceviche starter a real disappointment - lacked any flavour. The 4 tiger prawns for nearly £18 main is a disgrace. The duck rillette starter was very good. The bread is good too. One saving grace was the waiter, who was excellent throughout and fully deserved the service charge. For over £50 a head though, I found the pricing out of kilter to the quality and wouldn't return.

I have been to this restaurant many times, and must admit that the previous reviews are quite possibly warranted. However, I just returned on my most recent trip to London with my family and we had a fantastic meal with service that was better than best. Our waitress was amazingly attentive despite the fact that it was a busy lunchtime and she had many tables to take care of. Everyone had something different (french fries were the only common item), and each dish was over the top delicious. The atmosphere is noisy, and bustling at noon, but very Parisian. I just love the whole experience - OH, and the cappucino is to die for!

Was very disappointed after I visited Les Deux Salons - we had booked for 6pm and at the time of booking had requested the theatre menu. We got there and when we asked for the theatre menus were told it finished at 6pm, even though everything said 6.30. "oh that's an error" But it was everywhere, our waitress went and fetched the supervisor who was rude, blunt, rushed us, made us feel really unwelcome, talked about us loudly to members of staff and had a fake smile the whole time she dealt with us. You'd think we were asking to eat for free and to have the serve us naked! Then she dealt incredibly badly with a declined card, treated us like we were criminals which as anyone who has ever worked in the service industry knows you just simply don't do because 9 out of 10 declined cards will be an error with the bank and not an error with the customer. Rude & very disappointed. Oh yeah and the food was only okay.

We absolutely loved every time we were at Arbutus so we decided to try out the 'sister restaurant'. We went there on a sunday night and even though there were more people working in the kitchen then their were restaurant guests, our food wasn't properly cooked and too cold. When we decided to say something about it, we had to please ourself with a simple 'sorry'.

Ate here New Year's Eve and had a lovely meal, good service and lively atmosphere. Would recommend to families for good value.

I read this review and looked at the comments below and decided to go with the expert view rather than listen to people's comments on the basis that those who shout loudest are generally complaining. Well, I couldn't have been more wrong. The restaurant was appalling. The service derisory and the food no better than a Cafe Rouge, and that is being seriously generous. Some of the highlights include the manger coming over to the table with 'ta da' when after one of our party's main dish arrived after some trouble and after everyone else were putting down their knives and forks. The waiter advising us that their rare came up very rare and we should order a medium rare for the rib of beef for two. It arrived well done - not even slightly red- and the waiter's response was 'we have troubles controlling the grill.' Our bill came to just over £300 for 5 people, only two having starters and two having desserts, one person not drinking, and only three coffees. Normally I dont write these reviews - see reasons given earlier- and I normally wouldnt complain about the charge, but I have never left a restaurant feellng so ripped off. Not only by the restaurant, but this appalling and grossly inaccurate review. How easy is it to get a review so wrong. Isn't that the point of Time Out? I was embarassed to have chosen the restaurant on the basis of a Time Out review and will not do so again!!

Really disapointing! I think this place goes on the back of the reputation of it's sister restaurant - Arbutus. We booked to go here on bonfire night - pre fireworks so we had the pre threatre menu. The reservations staff were great accomodating us as we were a group of 6+. The menu looked ok but the food was not good - certainly nowhere near the standard of Arbutus (sister restaurant). The waiting staff were terrible (unattentive then rushing us / aloof / sleeves hanging in food during service / introusive leaning over / splashing wine over the table when pouring). Food was poor & cold. Wouldn't recommend it & wouldn't go back - even if it was free!

I was very suprised how terrible the service was at Les Deux Salons. We went for afternoon tea and were left for at least 20 minutes before our order was taken, sitting in a deserted rear section of the restaurant where no air con could reach us. After eventually taking our tea orders they then left us for another 20 mins before our food order was taken - when another waiter appeared to take our tea orders (again). The tea took another age to arrive, and finally arrived (after a prompt) long after the sandwiches and cakes did. The service was overall dreadful, we asked twice (over the phone in advance and on arrival) for a birthday cake that never came, it took hours to pay the bill and the cakes were ok, not spectacular. Not worth it for the money.

I've eaten dinner at Les Deaux Salons several times and it has been delicious but the afternoon tea there was seriously disappointing. An empty room with only one other table of diners, no background music so the room was silent, a small plate of dry sandwiches (and we were told we would have to pay extra for refils), the scones were delicious but the 'cake' course was just just 4 chunky, stodgy slices of cake that were too filling, too heavy and too samey to bother eating. Truly disappointing.