Michael Nadra

Very unimpressed wih everthing about this restaurant. As a Publican, I expected to be looked after a bit especially having booked and paid in £150 in advance. Had booked a table for 9.30 an when we arrived entered a busy area whih was filled with guests waiting to be seat. You could see people were very irrate but we paid no attention as the lady in charge said she would be with us in one minute. Could over hear people saying they had been waiting for 1 hour. We then expressed our concerns as we had booked in advance and were wanting to see the NYE fireworks. Did not get served at the bar or ask if we wanted our coat taken, and then at 10.45pm we were shown our table. 30 minutes later; now 11.15pm we had still not been approched for drinks, food, accknowledged. Not even our glass of champagne which we had already paid for!!! By this stage, I got very fustrated an asked for a full refund; "Unfortunalty we do not do refunds" I was told!!! I demanded to speak t the manager and he was very apologetic and agreed a full refund. The waitress wanted to take my card details to which I declined; This is Fraud, she could have used them for anything! E Eventally the Manager,Micheal authorised a payment. Very Upset as we had planned a romantic night together and to bring in the New Year in style. Advice: Do not take bookings you cannot cater for and spoil eveyones evening by being greedy!!

Utterly disappointed ! We booked a table for 9:30 new years eve and paid £75 per person upfront for a 6 course meal with champagne on arrival. When we arrived we were ushered into a crowded bar area and asked to wait a moment. You could cut the atmosphere with a knife, the front of house lady was flapping around, people in the bar were demanding their table as they had been waiting over an hour to be seated. At 2245 we were shown to our seats and 20 mins later still not been spoken to by waiting on staff or offered a drink (not even our champagne we had pre paid for. At this point my fiancee wanted to leave, we could see the food coming out and the portion size was tiny, the table next to us were complaining they had been made to wait over an hour for their bill and the food was unimpressive. We got up to leave and the lady was unable to authorized refunds and wished to copy the numbers off our card to refund tomorrow, we refused and requested cash or card refund now. Michael was called from the kitchen to authorize the payment which he did. I'm gutted as our romantic New years eve was ruined by a greedy restaurant who took on more customers than it could manage.