Pavilion Tea House

Restaurants

Restaurants and cafés

Blackheath

  • Budget
PavilionTeaHouse_CREDITNickBallon.jpg

© Nick Ballon

Time Out rating:

<strong>Rating: </strong><span class='lf-avgRating'>4</span>/5

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>2</span>/5
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Venue details

MAP CLOSE
  • Address:

    Pavilion Tea House Greenwich Park
    London
    SE10 8QY

  • Cross Street:

    Blackheath Gate

  • Venue phone:

    020 8853 4777

  • Venue website:

    creativetaste.co.uk

  • Opening hours:

    Open 9am-5.30pm Mon-Fri; 9am-6pm Sat, Sun

  • Transport:

    Greenwich rail/DLR or Cutty Sark DLR

  • Price:

    Main courses £6-£8.50

  • Map

    1. Pavilion Tea House

Users say

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

2.5 / 5

Rating Breakdown

  • 5 star:2
  • 4 star:0
  • 3 star:0
  • 2 star:1
  • 1 star:3
LiveReviews|6
1 person listening
IRYNA B

I refer to the incident which happened on Thursday morning 19/06/14 in the Greenwich Park Pavilion Cafe


My left hand has been burned with the hot plate during breakfast time and the way this incident was handled by the managers was horrifying.

Here is a short description of it:

- received first aid immediately and apology from the person who caused it. 

Manager's actions:

Manager no 1 (don't know her name until now):

- a basic thing, such as a refund of the breakfast, wasn't offered. I had to ask for it myself. This was done only partially at the beginning (for the actual meal which caused the burn). I had to come back and ask for a full refund of the breakfast purchased as the experience overall was unpleasant. The full refund was eventually issued with the words "but what do you want from me...". I answered that what I want is this situation to be handled "properly", like it should be in such cases. A simple "our apology for inconveniences" and "how is your hand" wasn't there. The whole experience was getting very frustrating.

- no simple thing, such as a complementary drink, was offered by the manager, in order to calm down an unsatisfied customer and show that you care. The lady who was involved in the incident has offered a drink at a later stage.


Manager no 2 arrived (once again don't know his name until now):

- he offered his sincere apology and asked how my hand was doing.

- he offered his help driving me to school to collect my child, etc. (which hasn't happened, by the way, but the wiliness to do so was appreciated).

- he checked whether I wanted to be taken into hospital.

Finally, I felt like they are concerned about the whole situation my frustration was going away 


when....


Manager no 3 arrived (Christian, who's name I managed to obtain after asking for it several times, and, after about 1 hour, being held in the cafe going through the details). The names of of other two are still a mystery.

- He does his investigations and comes up which a statement: "I am satisfied that there were no breach of Health and Safely Regulations here". And that was it, I have made the whole thing up as I have nothing else to do. When I asked whether he wants to take a statement from me, the answer was: "I have already taken statement from 5 members of my staff I don't need another one". This was shocking once again. My understanding was that he was a senior person dealing with situation.

At the end, he has taken a written statement from me after I insisted on it and expressed my frustration. Before I left he has also offered complementary barbecue and a bottle of wine on Friday jazz night together with the e-mail stating the details of the incident, but never delivered it. To be honest when we reached that stage of the process I wouldn't want to come back to the cafe regardless of the offer.


The outcome of the whole experience:

- didn't receive names of any managers I was dealing with, regardless of how many times I asked.  The maximum I was given at the end of the conversation which lasted by the way over an hour between 9:50 -11:00 was Christian (manager no 3).

- didn't receive the details of the head office or complaint procedure - regardless of how many times I asked. 

- didn't receive promised e-mail from Christian stating details of the incident or his offer for a jazz night.

- didn't receive a copy of the incident report or copy of the written statement taken by Christian.

- ended up with a burned hand. The burn wasn't very bad at the end due to the first ad was offered correctly and immediately, but the skin was extra sensitive for 2 days.The fact is that the hand was burned and regardless of the severity of it it has caused me an inconvenience and the whole experience was very unpleasant.

- being held up at the cafe for over an hour going through the details over and over again, when I mentioned several times that I have 7 month old at home to look after and another 4 years old at school which was holding an open day by the way. I offered to leave my contact details so someone can contact me, instead they preferred to hold me.

- didn't receive satisfactory customer experience, in fact the way the whole thing was handled (as per above) was horrifying.


Will i come back - NO

Will i recommend this cafe to anyone else - NO


p.s.

Manager no 3 (Christian) mentioned that I was rude to members of staff (which I understood he got this info from the staff)

I was very frustrated due to the incident and the way it was handled  (as per above) but in no circumstances rude. 


Sentences like:

"come on guy hot plates are the basic things you should look out for"

"this is ridicules the way its handled"

"please provide me with details of your manager/head-office as I want to raise a complaint"

"can you introduce yourself as until now I don't know whom I am dealing with"


were probably unpleasant for them to hear but not defined as being rude. 


These place being a National Heritage in the middle of the Greenwich park is suppose to be an example for all other cafes in England. Its a shame but it's not.


The only things I can say is Tourists and Locals be AWARE. If something happens you will be "well looked after" by the management.

Aidan B

Since Time Out last updated its information on this venue, and the last review was written, the Company of Cooks contract at Greenwich Park and the Tea House Pavilions has ended. Creative Taste now runs the catering within Greenwich Park and improvements, menu and produce changes and renovations are well underway. Find more information at the Royal Parks website http://www.royalparks.org.uk/parks/greenwich-park/eating-and-drinking-in-greenwich-park/the-pavilion-tea-house  

Barbara

It's terrible. It doesn't even feature on the Company of Cooks website so either they don't still have the contract or don't want to admit it. Whoever is running this place is doing a terrible job and is counting on hungry tourists who will never return again. As a local, I don't darken the door except under duress. It is such a missed opportunity as a beautiful location and plenty of locals who would return time and again

Thomas GILLET

Personnel Manager Dear Sir or Madam, I have finished my first year in a French college preparing for the entry exams to engineering schools and I am looking for a placement in London in July. I am interested in having some experience in a British firm to improve my English language and communication skills, which would be valuable for my future education and job. As you will see from the CV which is enclosed, I have customer service experience as I had the opportunity to work as an ice-cream seller and also as a shop assistant in a menswear shop in Cap d’Agde, a seaside resort in the South of France. These posts gave me an experience of working quickly and efficiently in a busy environment and I enjoyed face-to-face contact with customers. I am hard-working, flexible, ambitious and have considerable communication and organizational skills. So I am particularly interested in working in your bar where I could make use of my experience in working with the public and could gain valuable experience for my future career. I would be available for work from the 22th July to 5th August. I will be available for an interview from 6 th July as I will be in London them. Thank you for taking the time to read this application and I look forward to hearing from you. Yours sincerely

Tony

Awful. What could be a marvellous tea-house with cream teas, cucumber sandwiches and the like, is a stale 'get them in and get them out' coffee shop where staff hand you drinks made from a vending machine. This could be a wonderful place for locals and tourists to enjoy something old-school in our oldest Royal Park. But it really is completely bland and stale. Avoid.

Nilang Desai

Great location and lovely outdoor area - but the chooclate cake we had was overpriced, dry and stodgy. The beer was warm and overpriced. The interiors had all the cheer of a university canteen. Such a shame because they could do so much more with it.