Princess Garden

Well Staffed???? The staff are not properly trained to wait on tables. I had to take my bill to the cash till and pay there because it took over an hour to get the waiter's attention. There are giant pillars in the middle of this restaurant and if your table happens to be behind one of them - forget it - you might as well be invisible!!! The food is below par.

Worst Chinese restaurant ever! The staff were incredibly rude and arrogant - when my friend asked for a particular dish two different waiters disdainfully told her 'maybe you should try china town, we don't serve that type of thing in Mayfair.' Frankly, we wish we had gone for the usual fare in china town - Princess Gardens was overpriced with downright bad food (dry, mealy, fatty duck and dumplings), small portions, and a whacking great service charge for miserable, haughty waiters. Avoid!!

I completely agree that shark fin soup should be taken off the menu. The insatiable demand for shark fin soup as a symbol of status (not to mention the pointless slaughtering of other endangered species - Rhino, Manta Rays etc - for unproven medicinal benefits) by the Chinese market is damaging ecosystems throughout the world and will soon wipe out our wildlife completely. I wouldn't go to this restaurant on this basis alone.

Picked a number of starters on purpose, fish and meat mix. Everyone was deep fried in some way with no garnish or salad. I am not a health freak, but lacked variety. Main course was good, fresh veg cooked just right and chicken moist. Food was just ok. Service was awesome.

Limited dim sum menu and apallingly poor service. Although we'd made a reservation, we were kept waiting in the reception area for half an hour. Once seated, it took another half an hour for a waiter to take our order. Although it is normal for dishes to be served as and when they are ready for dim sum, it is not acceptable for the waiting staff to have no clue as to whether all the dishes have been served. We were asked thrice by the same waitress whether we were finished with lunch, even though not all dishes had been served. To top it off, we were only told an hour after ordering that they'd run out of two of the dishes we had ordered! When we asked for the 12.5% service charge to be removed from our bill, we were kept waiting for another half an hour for the manager to revise our bill. The manager was rude and displeased about having remove the service charge, and insinuated that perhaps we shouldn't visit this restaurant when they are busy! Needless to say, we will never return to this restaurant!

i'm boycotting this place while they serve shark fin soup.. it's a disgusting trade which should have been banned long ago.

Very pleasant surroundings and bookable, not always possible at lunchtime in similar restaurants. Tasty dim sum though portions rather uneven, some in dishes of three, some in four. Quality of dim sum not quite on par with Royal China in Queensway (where the bar is set very high) but nice enough in a handy location off Oxford street.

Probably the best Dim Sum in town. Great service, great food you can't go wrong.

This is the worse chinese restaurant i really had a high expectation and the dim sum they can refried the spring roll which look burn and serve it along with two fresh ones...omg I really dont understand why would anyone go back. The worse i tried in London. I tired most of the chinese restaurant in London and this one really let me down. Hope they will improve in every way.

Bad acoustic makes that you end up screaming in order to get heard by your guests. The food was not as brilliant as nearby Royal China Club or Yauatcha, and yet the prices are in the same range.