This had been the worst service I have ever encountered. I had made a reservation 3 weeks in advance of the dinner and recieved an email confirming it. However when I arrived with my girlfriend the staff was really unwelcoming and looked at both of us disapprovingly. They couldn't find my reservation because I hadn't paid a deposit, however the email I received didn't mention such a thing. The lady kept insisting that they had contacted me, apparently from a private number while I was at work and left voicemail messages. Unfortunately as I was unable to access my voicemail they proceeded to cancel my reservation without informing me. When I asked why I didn't get an email they said they didn't have my email, even though I had received the first confirmation there. In the end I found myself arguing with her, not because I couldn't understand the reason why this had happened but because her tone suggested that it was my fault and that I should have answered when they called. This was entirely unnecessary and unprofessional as her attitude was both ironic and condescending. Not recommended
© Tricia de Courcy Ling
Time Out rating:
Time Out says
Posted: Thu Oct 18 2012
Skylon can’t really fail: its setting on the first floor of the Royal Festival Hall, with lofty ceilings and superb Thames views from soaring windows, is always spectacular, by day or night, and adds wow factor to any meal. The chic cocktail bar, amid sofas in the centre of the space, also offers a dose of metropolitan pzazz. Dining areas are split between the brasserie-style Grill on one side of the bar and the Restaurant, with a more fine-dining menu, on the other. A new head chef, Adam Grey, took over in spring 2013, promising a more recognisably British style than the former slightly Scandinavian-influenced fare. Nothing in our meal (in the Grill) was as special as the view. Lentil salad with feta and piquillo peppers was pleasant; gravadlax with a ‘russian salad’ of beetroot and chives was smooth but a bit bland. Next, a Skylon burger was good but not exceptional; ditto Norfolk mussels with linguine, peppers, lemon and garlic – though the seafood was quality stuff. Many fellow-diners were drinking cocktails, perhaps because the hefty wine prices made them seem a relative bargain. Service was oddly slow at times despite an abundance of staff.
Skylon Royal Festival Hall
- Cross Street:
- Venue phone:
020 7654 7800
- Venue website:
- Opening hours:
Bar Open/snacks served noon-midnight daily. Brasserie Meals served noon-11pm daily. Main courses £13-£30. Restaurant Lunch served noon-2.30pm Mon-Sat; noon-4pm Sun. Dinner served 5.30-10.30pm Mon-Sat
Tube: Waterloo tube/rail
Set lunch (Mon-Sat) £25 2 courses, £29 3 courses; (Sun) £26 2 courses, £29.50 3 courses. Set dinner £42 2 courses, £48 3 courses
- Royal Festival Hall
- 020 7654 7800
- Royal Festival Hall
Average User Rating
2.7 / 5
- 5 star:1
- 4 star:2
- 3 star:2
- 2 star:3
- 1 star:2
Skylon should be one of London's most iconic restaurants but the patchy service lets it down. I went on the 28th and had reserved a table for four. The food was good and the atmosphere buzzing but the appalling front of house was dreadful. She was rude and abrupt to us and her colleagues, assumed I had not made a reservation and had trouble understanding my name, demanding "what?" "what?" . We had requested a window table on booking months ago as it was a special occasion but this was not honoured. The other waiters were lovely and I hope the management take note as their reputation rests not only on the food but on the way staff treat their customers.
Good view, good wine. Very very slow service! Lack of attention to customers, 3 rice dishes came undercooked and even crunchie! Fish of the day was not available, another fish dish was served too salty with spinach also with too much salt.. Meat dishes were good. Sharing plates are quite small. 3 stars are an absolute max..
Wonderfully festive at this time of year, fabulous views. Amazing service and excellent food served with theatre and flourish. Stylish yet not fussy or stuffy! Interesting options on a reassuringly limited menu. A proper night out.
Very poor experience. They change employees all the time and that make the experience very poor. Don't go!!!
Quite nice food, great views, very very slow service. It took 20 min to be served and didn't get to try the desert as 1.5 hours was not enough time.
Went to Skylon for early dinner with a couple of friends. The food was good - not fantastic - but great value on the pre-theatre menu. Service was superb both in the restaurant and at the bar. HOWEVER, not everything I entrusted to the cloak room came back to me, namely a very lovely pair of black cashmere, fur trimmed gloves. I called the restaurant but noone called me back. I then called in when I was next at South Bank and was kept waiting before anyone would actually speak to me. Details were noted with the promise of a call. The call was made at exactly the time I had asked them not to call and from a clearly busy restaurant so that the person at Skylon could not hear me. Oddly the line went dead and there was no attempt to contact me again. An unbelievable attitude for what could otherwise be a great venue.
Went there on a Saturday, the place is lovely, but the dishes were not so good including my girlfriend's chicken was rare and she left half of the food on the plate. They always ask about how was the food, and if it is good... fine, but if there's something wrong... fine too. We complained to the waitress and they didn't apologize or give us a single word and right away they want to sell us some desserts. For what we payed, the portion were really tiny, and not so good. I won't be going again for sure.
Went there on Friday evening for some drinks with my friends, we were very warmly welcomed during our entry trough the main doors In the reception area and was same during our entry in the bar area, a friendly waitress met us and helped out with finding a table for us as we were 5, we got an amazing table with a view of Thames river, which i think Is one of the gratest views in London!Friendly, positive energy giving waitress which is really hard working and giving the best service we ever got in any of the other London bars, we always had full glasses of water and She kept refiling our nut ball and kept offering to have some more drinks what is of course her job,but it was really great that we didn't even have to wait for her to come and ask ! Also other waitreses fla couple of times hassed by and asked us if we werelright. Furthermore, those waitresses in Skylon are absolutely beautiful, all of them are skinny, pretty, cute,and i could not take my eyes away of our waitress with the shoulder lenght dark Hair! And what is trally strange that waitresses have really pretty uniforms, dresses and high heels, what i guess is not ab easy job fir their feets! The cocktails were really great, helpful waitress answered all our questions and had a perfect knowledge about alcohol and cocktails ! Management were walking around and supervising the area with smiles, looks like team work Is really strong in there. I think Skylon is one of the gratest place to go in London!
Had a great evening 12 months ago. And so I went again last night. Snotty-yet-absent staff, tiny tiny portions (4.50 for a espresso cup of green beans) and dull-yet-pricey wine. The venue itself is still very nice, but I won't be going again.
Great place to go overlooking the Thames. Two different restaurant, the brasserie is less formal, but the a la carte is brilliant for a special occasion.