|Venue name:||The Black Lion NW6||Contact:|
295 West End Lane
|Price:||£25 and under|
|Do you own this business?|
Average User Rating
3 / 5
- 5 star:2
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:2
Been visiting the lion since moving to Hampstead over a yr ago, always a great atmosphere, staff are great, really friendly and the garden is lovely to catch some rays. We always go for a roast on a Sunday when the folks are in town, which is the best in the area. .
I am a West Hampstead resident for many years and often drop into the The Black Lion for a Friday night drink or weekend lunch. My last few visits have been very disappointing ...poor staff service (ignored, not friendly, waited ages to be served in the restaurant area -despite staff milling around, glasses were empty for 10 mins before I eventually caught the waitresse's eye fir a refill) and the food wasn't great ... It wasn't even good (overpriced, veg had seen better days, chips had obviously been sitting aside for too long, fish batter was soggy). I am it giving up on the Lion just yet but I do hope they step their game up a bit.
Been regulary going to The Black Lion since its refurb last yr, seems unfortuante that the other reviewer had a bad experience, me and my friends have been going regulary to the quiz and have always found the staff to be extremely accomodating. The other places in West Hampstead named by the reviewer, are the kind of places where the staff are just toooo cool to bother smiling or talk to you( Alice House) Head there if your idea of a good night is spending £10 on cocktails to be ignored by the staff. Any anyone who rates The Railway must be bonkers. My 40th birthday was spent in the garden at the Black Lion last weekend, the music, bbq and garden bar just cant be beat.....
I have been a resident of West Hampstead on and off for about 6 years. I knew this pub when it was just the Lion. It's been revamped fairly recently and after some time out of the country I came back to try it out. First experience was nice enough, Saturday breakfast, good food but a bit cold, good cappucinos, friendly staff. We sat in the garden and ended up moving inside because we were attacked by gangs of aphids. Second experience, not so good. Sunday night quiz I got there early to get a table for myself and 10 friends who live locally. All the booth tables were reserved except one, so I sat down at the unreserved table and ordered a drink. After about 30 minutes, a member of staff came over with a reserved sign to tell me that the table was reserved. It can't be, was my reply, I've been here for 30 minutes and there was no sign when I arrived. She was quite persistent so I asked to speak with the manager. The manager arrived and explained that the table was reserved but that she had removed the sign at lunch time for other customers and forgotten to put it back. I could have some other tables pushed together if I wanted, but when I looked around there certainly didn't seem to be enough room for 11 people to sit comfortably together. When I said that I wasn't happy with that I was just told, sorry you'll have to move, the table's reserved. No genuine apology, no attempt to make me feel welcome as a customer, a real attitude problem and no acceptable solution to what was the manager's mistake. I would have probably moved happily if she had given me a genuine smile and explained she'd had a busy day and made a mistake but they'd do their best to make us comfortable somewhere else. But instead I got an aggressive reply and a shrug. There are plenty of nice bars on West End Lane like the Gallery and the Alice House. Or the North London on Kilburn High Road with a good wine list. The Railway's closer, it's got nice beer, good attitude and a pool table. So you know what, new Black Lion, I and my 10 friends are not coming back. Nul points.