The Market Place

We visited in May for a meal and drinks outside. We were swiftly seated and we ordered a GLASS of wine each. Once the drinks arrived, we placed our order. When the food arrived, my partner noticed that his steak was cooked medium-well done instead of very rare as requested. He pointed this out to a member of staff shortly afterwards. In fairness, they offered to replace it, but as we were in a hurry we explained that and asked for some Bearnaise sauce to make the steak more bearable. The chips looked and tasted dry. The overall presentation of the food was poor and the steaks rather meagre which was a shame considering we where paying typical prices, for this area. When the 'Bearnaise' sauce arrived it was immediately apparent that it was cheap BBQ sauce in a small ramekin. When we asked for the bill, we mentioned that we were unhappy with the quality of the food to our waitress who appeared unfriendly and unapologetic. We asked to speak to a manager who was equally rude and told us we should not have eaten the food if we were unhappy about it. He then handed us the the bill which was immediately paid. We then noticed that they had charged us for a whole BOTTLE of wine each instead of a glass! We were clearly quite annoyed by this point. The manager tried to talk his way out of it before reluctantly giving us the overpaid amount in cash. He was not prepared to provide any discount for the poorly cooked steak. A month later, a friend decided to have birthday drinks there, despite our warning. Guess what....the same happened again! The waitress was very rude but could not explain where the extra £45 of drinks had come from. They seem to have a habit of adding extra items to the bill. I'm sure many people do not check the bill before paying allowing such 'errors' to go unnoticed again and again.