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Beware of the ditzy, bleached blonde female waitstaff! We were lured by the Gordon Ramsey name, disappointment! Our waitstaff could not answer basic questions regarding the menu. Example, please give us more details regarding the "secret farm green salad", response; "it is a green salad". genuis! She took our order and disappeared, if it were not for management staff we never would have seen a second drink order, additional water etc.. After another staff came to collect payment, the ditzy blonde came over, finally, and asked if we had paid the bill! Either she is really ditzy or she wanted to move the table. Very slow night.
Too bad, nice setting, good food,VERY BAD service!

Fancy dining out in your coat and scarf, being ignored all evening, and shivering amongst your dirty dishes half an hour after you’ve finished eating? Fancy being surrounded by diners who are equally depressed, fed up, and cold – coats on, gloves on, hats on, scarves on? Fancy rushing your way through what is actually pretty decent pub grub, shovelling it down because it is getting colder by the minute? Smoked haddock with a side of icy air and a feeling of utter invisibility anyone?

What an absolute farce, made even worse by the fact that behind this restaurant is, supposedly, the man who has a hissy fit on TV if someone over-sears a scallop!I cannot describe how thoroughly disappointing the experience was, an evening truly ruined by sub-zero temperatures inside and the most shockingly bad service I have EVER encountered. Almost all seating is in a conservatory area outside the pub, which is heated by one tiny little gas fire, a relic from 1970. It is HOPELESS. Every time someone complains of the cold (which is approx. every five seconds), the feckless waiters move it closer to the source of the latest complaint. I’m not joking, they spent the whole evening moving this pathetic little fire a few inches to the right, to the left, forwards, backwards….. I asked to move inside and was placed at an even colder table by an Arctic draft.

We moved back. We ate – barely tasting the food because somehow it’s not quite the same when you have to negotiate your thick woolly scarf and coat sleeves, and hold the knife and fork while they slip through your mittens. It may have been pleasant if I’d been able to eat at my own pace, unrestricted by winter woollens, but it wasn’t just me, and it was awful. Once we were done with our smoked haddock, we sat in front of our empty plates and empty pint glasses for over half an hour, until my boyfriend was forced to go and ask the waiter if he would please remove them (if it was up to me, I would have left the restaurant and walked out without paying – I honestly don’t think they would even have noticed us slip outside into the warmer air – but he’s a little more polite than I am…)

To make matters worse, each waiter told a slightly different lie about them being understaffed, ranging from a colleague’s wife suddenly going into labour, to sickness. I couldn’t care less, I really couldn’t. If a staff member calls in sick, you get another one in – simples. You have more than three staff looking after a busy restaurant to start with. When they aimlessly walk up and down, the ones that are actually there keep an eye on people they served A WHOLE HOUR EARLIER.

Yes, we got 25% off our bill, and a G&T – but seriously. We paid 75% of an already ridiculous price for a wasted evening.

PLEASE AVOID THIS RESTAURANT, unless it is thirty degrees outside and you have all day (and your own supply of booze)!!!!

We went here early on a Saturday evening for a casual bite to eat and we were incredibly disappointed. Poor food and awful service. We had to ask for cutlery more than once and in the end we had to go to the bar to get cutlery. They staff weren't rude but they were unfriendly. Once we finished our meals our plates were not collected for over 45 minutes. We left as soon as we finished our wine. I will not return here and I would not recommend it to anyone.

Love the location, but the food was dreadful. Went there for Sunday lunch and the roast spuds were as hard as metal and generally the food was cold. As it was so busy, I assumed they would be cooking food constantly throughout the busy lunch rush, but this felt like it had been cooked before lunch. Such a shame. Will continue to stop there for a pint if I'm doing a river pub crawl but won't make the mistake of eating there again.

The food was good but not as amazing as you'd expect from a Ramsey institution. My potted pork starter was cold and a bit gungy, the apple crumble dessert was more like burnt crumbs spooned onto some cooked fruit than the baked sticky and delicious goeyness I was expecting. Mains were good though.

Perhaps we went in expecting to much but waiting 45 minutes for a cup of tea which we had to make ourselves (tea bag in a saucer) was really pushing it! Plus the waiter managed to forget to take half our orders and we had an incorrect bill!

The saving grace was an excellent wine, good views of the river and the great company of our friends. Thank goodness we all have a sense of humor and managed to laugh it off as a 'Gorden Ramsey's Kitchen Nightmare's experience'. If you are looking for some fine dining gastropub style this certainly isn't it, the waiters have misplaced all the michelin stars...

There is no ambience in the pub, the food is poor and overprized!

Yes, the beer is good, if you like your pint served in an over sized wine glass. The staff are friendly, in a student kind of way. As for the food, just as with any other Ramsey venture it's overpriced tosh that has slumped markedly after it's early promise. If you like to eat average fare in an average environment surrounded by braying pin striped tools then knock yourself out. For the price of a meal for two you could could something exceptional at home and save yourself the bother. On the other hand, Lahore on Commercial Road (about 10 minutes away) is consistently excellent for next to nothing with welcoming professional staff, a nice mixed crowd and you can BYU. If you want a river view go for a walk after your meal.