The Luxe

Food is cold every time and the staff absolutely unapologetic verging on aggressive. I used to eat here weekly but they have really gone downhill.

I ordered the sunday roast, the beef was too rare and they forgot to add the yorkshire pudding. Also ordered eggs benedict, the dish was luke warm to cold.

The most terrible service I've experienced in a long time - are the staff not permitted to speak to you? Waiter didn't know where the fish was sourced, how it was cooked, what the side vegetables were, just shrugged. We were given our meals in silence, never checked, cleared without asking, no please, thank you. Ruined our meal. A real disappointment and not cheap at £70 for two.

It should be so good. The decor, atmosphere and service were wonderful, but the food was simply atrocious. While some dishes were simply missed opportunities (bland salt cod croquettes, dry pheasant), two were positively disgusting. Pork belly was somehow both burnt and dripping with grease; the whisky and chocolate mousse was like eating pureed Milky Ways - in fact a Milky Way would have been more pleasant. I will never, ever come here again and I feel sorry for the waiting staff, who were all lovely and the building, which deserves a lot better.

Real shame, I used to go here on a weekly basis since early 2010, in the last few months I've given up with the place completely. The food is fine, huge burgers, full-on English breakfasts and a decent milkshake make it a a great venue for the post hangover...however...the service has completely fallen out of its own ar*e over the last year.

Once upon a time they hired staff who at least pretended to care on a Sunday afternoon but as of late they've become complacent as a busy eatery. We order tea, coffee and milk, the milk doesn't arrive so we ask again for the milk...then don't receive it for another 15minutes. In a group larger than 4 we've always had problems with courses arriving late.

I've done the serving already, even worked on Sundays and damn that was difficult and I completely sympathise with anyone working on a Sunday but this kind of venue deserves better service, not your standard East End brush off service with attitude. I'm probably the hardest person to piss off in an eatery on a Sunday, yet these guys succeed in being horrendous. Shame, I hope they really start rethinking what it takes to have a good restaurant.

went to luxe last night for dinner at the dining room. not a good experience at all. starter was crab on toast, found a shell twice, when mention to the waiter, all i got was an apology from the chef. rather dissapointing, then waiting for a very very very long time on main course which was chateaubriand and fries. the fries stood on the counter for ages and therefor was half cold and soggy when arrived. the beef was requested medium and was far to overcooked. once we waiting to order the pudding for over 15mins, decided to ask for the bill which only resulted in another wait. an utter dissapointment the whole way through.

TERRIBLE!!!

I'll try to make this as succinct as possible.

Who wants to scream across the table at their friends while eating breakfast of all meals?

Who wants to be served by a dirty looking waitress who smells like last night's party?

Who wants to pay £7.50 for frozen waffles and pancakes that taste like paper?

Why does Timeout rate this amonst the best breakfasts in East London?

I must admit that the previous comments about the service is right. Very rude staff and myself and my pregnant wife were told to wait at the bar (where there was no room to wait) then told to move when we were waiting round the side of the bar.
My biggest issue was that we had £1 added to the bill for charity. Whilst I have no issue in any restaurant doing this (and of course paid it) I thought it was cheeky the fact that no one mentioned this, it is not advertised anywhere in the restaurant that they do this. Charity is a personal thing and I feel this sums up the issues with the service.
On a side note, I do like the food there but the overall experience is ruined.......

Very poor. The dining room space is awkward and cramped feeling, like an extended corridor. The best of the food was average but my main course ravioli was overcooked mush and served cold, in contrast to our warm (white) wine. Throughout the meal, our nervous novice waiter fluttered round our table like a panicked moth and ensured there was no prospect of relaxing. An overpriced disappointment. We will not be going back.

Some of the worst service I have ever experienced in London - attitude of staff was awful - very rude and everything was too much trouble...

Visited The Luxe for the first time today and really enjoyed it. The waitress was friendly and attentive, the pulled pork sandwich is to die for and the food is reasonably priced. They also kept us topped up with iced water on one of the hottest days of the year so far.

The service in this place is absolutely appalling. I have never encountered such miserable, incompetent and rude staff. The waitresses act like inmates in an all female prison. We had to wait ages for everything (to be served, for our food, to get the bill etc), you feel ignored and when you try to get their attention, they make no effort to make you feel welcome. Part of our order was forgotten (for which we received no apology). We waited 20 minutes for our change after paying for the bill and they then had the cheek to take the 10% 'discretionary' service charge. We then requested the correct change, to which the waitress responded sharply 'so you're not paying the service charge'. Her rude and accusatory response sums up the whole experience. Appalling.

Although the menu looks nice, the food is very overpriced and absolutely terrible. Paid £18 for a piece of undercooked soggy lemon sole, with the guts still in the fish. My friend paid another £18 for a tiny piece of trout with no flavour. Service was bad - they either tried to rush us throughout our meal, or at the end of the meal when we wanted to go home, it took nearly 30 minutes to try to get the bill - the staff were just hanging around the kitchen talking and laughing with all the chefs, and even when they did see us signalling, they just turned and walked away. Shocking! Will not be going back!

On a very chilly May 2nd my duaghter Louise and I enjoyed crisp pork and tasty mash in a light but creamy mustard sauce. It was busy- staff were friendly, prompt and helpful. We enjoyed it

Went for breakfast, good atmosphere and drinks arrived promptly but it was downhill from there. It took 50 minutes for the food to arrive and when it did the tomatoes were cold and dry, the bubble and squeak was crumbly, the black pudding had no taste and the rest was distinctly average. It's as though they believe their own hype so don't have to try.

how can this place be given such high rating? Do you actually go there or do you just read about the hype? Pretty much every item of my breakfast there recently appeared and tasted like it was from a frozen Iceland bag - "bubble and squeak" was dry little pre-shaped pellets, sausages were cold and the bacon dry from being re-heated.