Viet Grill

stingy place and you could get better vietnamese food elsewhere in london treats their staff like slaves, don't train them well so they spill sauces on your things and don't think that anything went wrong. staff are often not legally allowed to work there so they aren't covered for any accidents either and fear of losing their jobs so take all sorts of abuses from the owner.

Disappointing service, well overpriced. I went there for lunch a few days ago, ordered a chicken curry. To my surprise there was one potato in there. Not sure now if the dish always comes with potatoes and if so why they only but one in? It looked a bit odd. as also there wasn't much chicken in there at all. The dish was okay though, not great but would give it a 2 star rating. What really annoyed me though was the service. It is lunch time and there is plenty of offers for that time at the other Vietnamese places (who have much better food than this one). The menu I got at first was the normal, very expensive evening menu. Only on my request the waiter then gave me the correct lunch menu. It went further that he gave me an annoyed look as I requested tab water - I dont find that unusual at lunch time. After all the restaurant was completely empty so who bothers. When I was finally eating the tiny overpriced portion the waiter said he will fix the table now. (which was wonky) When I told him that I don't mind that as I am eating he did it anyway and now while eating I find this guy between my legs - what is this? So now the bill comes and they add 12.5 service charge. Of course not compulsory. So I don't put it as I was disappointed three times now and what happens the waiter askes me angrily, so you don't add service charge? No I don't and for some time I won't come back. I highly recommend Viet Hoa for lunch time, they do excellent lunch offers for 6,50 only and do excellent service/ also no service charge. Guess what, I always tip.

Absolutely horrible management. Found a bug in my dish after two bites and the waiter and manager never apologised or offered anything.

After many years of visiting Viet Grill / Cay Tre and recommending both restaurants to anyone who will listen, I visited tonight with a pregnant girlfriend of mine. Having enjoyed our starters, our mains were served and swiftly removed as we took our last bite; within moments we received our bill without asking. We were then asked, by an incredibly rude waitress, to leave the restaurant immediately as someone else needed our table. Clearly as we were drinking water, our bill was not going to be hefty enough for us to be allowed to stay and finish our evening. Unfortunately we did pay our bill in full - minus service charge - but we certainly shouldn't have done. Before leaving feeling outraged at what we had just experienced, we went downstairs to the toilet level where we saw a handful of completely empty tables. Cay Tre and Viet Grill had a reputation for being the best Vietnamese in East London. The food is good but the severe lack of respect from the staff, who quite clearly are tasked with making as much money as possible in any way possible, will ensure we never return - and we will most certainly be spreading the word that they have sadly got too big for their boots. No restaurant survives on good food alone!

The service was so poor I am leaving this review. I would not usually leave a review. We were a table of 10. From the start when only half the table's order was taken I thought there would be trouble. Only some starters arrived to start off with. Some mains arrived before starters. Mains arrived while eating the starters. Orders for other tables. No staff member seemed to care. No one said sorry until we said that no one had said sorry. When the bill arrived, there was no gesture on the restaurant behalf. Only the usual 12 1/2% discretionary service charge, of which we had to ask to be taken off. Some of the food was okay, my lamb was tough and more onion than lamb. Rice was cold and as if pre bowled the day before. The bill was still £45.00 per head. Way to expensive for both the quality and of course service. Totally dissatisfied. I do not recommend this restaurant.

good food good service

We went for Viet Grill for late lunch yesterday, restaurant was busy at the time, hence the service was great, staff was friendly. Even though it's the first time we here, but waiter was showing their knowledge about the menu and Vietnamese Food and help us to combine all the dishes. Even though the portion is a little small, but tasted perfect. We definitely gonna come back.

Good food, but staff seem less attentive and polite, the portions are smaller and recently, we went for the afternoon tea option, £28 of various starters for two people between 3-6.00pm. When we ordered this, the waiter had no knowledge of this offer (which was on the menu) and talked us out of it because on his own admission, it was a method 'to get people through the door.' It transpired that all the staff and chefs were eating, and didn't want to cook it! Still good food, but after eating here for about 5 years, it's time to check somewhere else.

Poor, poor, service. Food unquestionably excellent, but as at Cay Tre, the kitchen is let down by the staff, and more recently the greedy management hiking prices and halving portion sizes. New manager Charles listened to comments and did nothing about them. A shame.

Nice atmosphere, but food is average. Maybe it was becuase we ordered the wrong combination but the dishes were all very oily. Also the waiter was not very friendly, was kean on taking the plates away eventhough we werent finished yet. Won't go back there!