York & Albany

Nice ambience but has lost its way on the food front. Cassoulet is supposed to be a casserole of beans, meats and veg not a dry pile of beans. Medium- rare duck was promised but arrived medium - well done. The automatic cover charge per person is unforgivable - nothing more than a tax on diners.

Friday 21 September 2012, 8am business breakfast. Liked spacious setting and prompt service. But the food was less inspiring! The full English was at best at par with an average greasy spoon. Cheap sausage with sad looking sides served in tired crockery with worn cutlery. Gordon should know better.

MArch 9th. Horrible experience. Mixup with our dinner host who reserved the table. Initially two of us were seated in the basement-cum-toiet thoroughfare cum kitchen run. Waited for our friends for 25 minutes when a waitress arrives to say they are already seated upstairs. No apology. THE MOST ARROGANT Maitire D' suggested to get over it. Ramsey needs to rescue his own restaurant. The food was passable, but the service is shocking, inconsistent and over priced

The food was on a par with a good quality ready-meal from M&S or Waitrose apart from the bread, which was stale. The service was shambolic. Would anybody go here if it wasn't for the Ramsay name? It reminded me of the "before" in one of his kitchen nightmares.

Worst service ever! We were late for 10 minutes for the booking, and we've waited for 5 minutes until we've got seated, another 5 minutes later, the waiter with an arrogant smile on his face came over to our table and said, 'sorry the kitchen is closed, no food is available, because you are late!' We could not believe our ears. I have never been to a restaurant that normally the standard practice is to wait for 15 minutes for the guests, even without customer's notice in advance and we had confirmed that we were coming the just a few hours earlier. York and Albany should have warned us that if we were 10-minutes late, no food would be available! We were starving but had to find another place in the rain. What a nightmare! This is really a bad experience. Do not know why would any restaurant treat customers like this, shame to be a Gorden Ramsay restaurant! This restaurant is best avoided!

OK, that just about captures it, the food was good but had much better at a lower cost. Service was average at best and the wine is over priced. Most of all, quite certain there was no rum in my mojito, should have complained but just won't go there again! Personaly, don't bother

Not impressed with the customer services or the flexibility on the Sunday/Christmas menus. Very disappointed!

Not impressed with the customer services or the flexibility on the Sunday/Christmas menus. Very disappointed!

A lovely discreet table would be great!