|Venue name:||Dress Circle||Contact:|
57-59 Monmouth Street
|Opening hours:||Open 10am- 6.30pm Mon-Sat; noon-5pm Sun|
|Transport:||Tube: Leicester Square tube|
Average User Rating
3 / 5
- 5 star:1
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:1
As has been said before, a wonderful shop that is like Charlie and the Chocolate Factory for theatre lovers. posters, books, CDs and DVDs, memorabilia and rare items, they have it all. Sadly the shop is now closed, happily the website is still going .
Featured a product on website that was not actually for sale. Order/purchase was accepted and I did not receive item after 20 days. Emailed to find out about the delay. While waiting for a response to email - which took over 24 hours during the week, not the weekend - noticed that the item purchased was no longer for sale. Received an apologetic email stating that my money would be returned promptly. So far, this has not happened. At a minimum I believe the person who - processed my order, knew it could not be fulfilled, never notified me to this effect, and did not refund my money promptly (which should have been the next day after the order was placed) - was extremely irresponsible. I should not have to wait 20 days and email the merchant to find all of this out, especially when my money has been in the merchant's possession the entire time. So I should get my money back (have not yet) but will not be able to recoup my waiting time that was completed wasted.