Located a few seconds walk from Covent Garden tube station, MAC’s three-floored new London store with its floor-to-ceiling mirrors, matt black shop fittings and bright strip lighting feels a little like an ‘80s nightclub. Instead of sweaty-lipped clubbers, however, here you will be greeted by MAC's smart staff and kaleidoscopic counters of makeup including its specilaist MAC Pro range – a hit with make-up artists, trannies and other performers across the globe. MAC has upsized from its former home on Neal Street and in the new space buying cosmetics has become much more experiential. On the ground floor there are six make-up stations where the makeup team can give you attend to your aesthetic requirements – how about a theatrical new look (£50 for a 90 minutes) or a 30 minute Express makeup is £20 (both redeemable against products). Downstairs in the basement, the store features a Lash Bar where you can experiment with MAC’s exotic array of false lashes. It’s like Girl’s World for grown-ups.
27 James Street
|Opening hours:||Open Mon-Sat 10am-9pm, Sun 12noon-5.30pm.|
|Transport:||Tube: Covent Garden|
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Average User Rating
3.7 / 5
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- 3 star:2
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- 1 star:2
Absolutely appalling! Went on Saturday, and they only had 2 tills open, absolute madness. Waited in line patiently for around 20 minutes, got to the front and was then told by a woman working there that I had to go to the back of the other queue, so to form one large queue - without an apology for the waiting time or anything, she just raised her eyebrows and shooed everyone over. Staff were rude and unhelpful, and after waiting another 20 minutes in this queue I decided to leave empty handed as the the line wasn't moving - after spending 40 minutes queueing!
I had been wanting to get into makeup for a long time but was always put off by the horror stories I've heard of mac employees refusing to help people and looking down on them; However covent garden's mac is a haven for all those who love or want to get into makeup. Although the store was quite busy, employees came over to help as soon as they could and they really had an efficient system going. They were very informative and you could see they loved their craft. Would definetely visit again!
I love Mac cosmetics. Visited this store, a stone's throw from Covent Garden tube, and was advised by the most helpful,cheerful, knowledgeable member of staff by the name of Alex. She made mine and my daughter's day. We came away very happy customers indeed and the products we purchased were wonderful. Alex clearly loves the products she's selling and understood each of our needs and styles to perfection. Give that young woman a raise!
Thanks Alex, and Mac
I am a big fan of MAC Cosmetics, but what made me love this store was the staff. They were not too pushy and recommended the right products for my skin, not just trying to sell me something. When I went it was quite busy, yet the staff were very friendly and took care of me and my friend.
Estuve en la tienda de MAC, en Londres la que esta saliendo del metro de Covent. Garden... Todo muy bien hasta que dos de los miembros del staff a los cuales les pedí ayuda para información de las cremas hidratantes me dieron largas durante diez minutos, uno de ellos un chico calvo alto y con boina me miraba y se iba directamente a atender a gente que acababa de entrar en la tienda. Al final tuve que pedir ayuda. Alas chicas que estaban en la entrada y una chica súper maja con el pelo rojo me atendió genial!
I have to agree, the Covent Garden store is a real gem. I'm a makeup artist and sometimes it can be a bit challenging to ask for help on particular brands when updating the kit. However, the team of artists couldn't be more approachable and full of great tips and advice. Although I find the entrance floor a touch cramped when busy the rest of the store really opens up into a haven of make up delights.
I absolutely love this store, the layout is great, ample space downstairs and had a couple of great training sessions there. The staff are very friendly and are very accommodating to your needs, they do not intimidate you at all(as in other Mac stores that I frequently visit). Definately one of my favourite stores.