|Venue name:||Rossano Ferretti||Contact:|
17 St George St
|Opening hours:||Open 9am-6pm Tue-Sat|
|Transport:||Tube: Bond St tube|
|Do you own this business?|
Average User Rating
3.7 / 5
- 5 star:2
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:1
Overpriced and super pretentious and somewhat rude... no surprise the place is not doing well and heard rumors it might be closing soon
I had a method haircut which was pretty good, but also coloring by the junior colorist Jasmin which was nowhere near what I would have expected from such an expensive salon. The color was not what I had asked, the highlights were an inch away from my hairline so they looked like they were already 2 months old, and the balayage was very thick in several areas and didn't look natural at all.
Since she knew that she had "messed up" and that I was unhappy, she offered that I come back another day so she could fix it. The salon was closed for Easter weekend the day after and I went away on a trip for two weeks after that. When I came back I was very busy so it took me a few days to call them and at that point they refused to fix the color citing their policy that I should have called within two weeks. Jasmin never mentioned a two week policy and simply said to call when I came back from my trip.
Ridiculously, after they refused to fix their own botched coloring job, they said they'd be very happy to fix it if I paid for the service!
Great Salon, I have been seeing Michele Antiga there. He has totally transformed my hair, my look and should I say my life. Now I feel more me! It's amazing! Michele is the very Best Colourist ever (and I had been around many top salons), he cuts my hair too and his haircut it's great, easy to style at home and it grows out very well too.
Michele Antiga is a real all rounded artist.