Today, I tried to return a running outfit bought 4 days earlier at the Westminster store. The manager refused on the basis store policy has a "no refunds" policy. There is an option to exchange or take a credit note. The goods were unused, had labels attached and the original receipt was provided. Two tiny notices about the returns policy were in store, but one was obscured by magazines. Customers that buy from R&B online have the option to return goods and receive a full refund without having to even a reason and it is unfair for customers who buy in store to be treated differently. I have been shopping at R&B for many years and it is the first time I have tried to return anything. The manager was patronising and did not consider any of my points. Customer care was at best disappointing.
Run & Become
Time Out says
Posted: Tue Nov 30 1999
Tony Smith opened Run & Become in 1982 on its present site, and improving sales allowed him to buy the next door shop a few years later. Although Tony himself died in 2006, his daughters had already joined him in running the business and it remains family run.
The experienced staff, most of them enthusiastic runners, are determined to find the right pair of shoes for your particular physique and running style, with wide selections of road, off-road, fell and spiked shoes for sale, including Saucony, Brooks, ASICS, Puma and Adidas. Apart from shoes, the full gamut of running kit, from clothing to energy snacks to speed monitors, is also available.
Run & Become 42 Palmer Street