Run & Become

Independent retailers

Shops

Victoria

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Venue details

MAP CLOSE
  • Address:

    Run & Become 42 Palmer Street
    London
    SW1H 0PH

  • Venue phone:

    020 7222 1314

  • Venue website:

    www.runandbecome.com

  • Opening hours:

    Open 9am-6pm Mon-Wed, Fri, Sat; 9am-8pm Thur

  • Transport:

    Tube: St James's Park tube

  • Map

    1. Run & Become

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

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Rob

Today, I tried to return a running outfit bought 4 days earlier at the Westminster store. The manager refused on the basis store policy has a "no refunds" policy. There is an option to exchange or take a credit note. The goods were unused, had labels attached and the original receipt was provided. Two tiny notices about the returns policy were in store, but one was obscured by magazines. Customers that buy from R&B online have the option to return goods and receive a full refund without having to even a reason and it is unfair for customers who buy in store to be treated differently. I have been shopping at R&B for many years and it is the first time I have tried to return anything. The manager was patronising and did not consider any of my points. Customer care was at best disappointing.