Run & Become

Independent retailers

Shops

Victoria

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Venue details

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  • Address:

    Run & Become 42 Palmer Street
    London
    SW1H 0PH

  • Venue phone:

    020 7222 1314

  • Venue website:

    www.runandbecome.com

  • Opening hours:

    Open 9am-6pm Mon-Wed, Fri, Sat; 9am-8pm Thur

  • Transport:

    Tube: St James's Park tube

  • Map

    1. Run & Become

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Average User Rating

1.5 / 5

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  • 2 star:1
  • 1 star:1
LiveReviews|2
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Rowan D

The R&B Store was given a high rating by "Time Out" as one of the best stores to purchase running shoes from, I found this less than accurate. I have been running for many years and needed a new pair of Interval shoes. The assistant was pleasant but didn't seem to be at all interested in my running background, injuries I may have sustained or am dealing with at present (which I was) or weekly mileage etc. I really do not think she knew what MTSS stood for!!! As R&B has no treadmill, I did the "Run up and down" gait analysis. I am highly dubious that an analysis of a runners gait and biometric stride pattern could be accurately determined in real time. The subtle nuances within the runners stride can be easily lost, leading onto incorrect shoe choice. They may feel good but are they doing the correct job? As space is at a premium within this store, the empty clothing section should be condensed for a treadmill and at least give the customer the choice. This store in conclusion is targetted I feel to novice or "geographically convenient" running people who have money to burn and a nonchalant attitude to the welfare of their feet. There are many other stores which can focus in much more detail on a runners biometric pattern to ensure correct choice and financial wastage. I did purchase an item buy I felt the technical aspects which should run in tandem with this sport were sadly missing.

Rob

Today, I tried to return a running outfit bought 4 days earlier at the Westminster store. The manager refused on the basis store policy has a "no refunds" policy. There is an option to exchange or take a credit note. The goods were unused, had labels attached and the original receipt was provided. Two tiny notices about the returns policy were in store, but one was obscured by magazines. Customers that buy from R&B online have the option to return goods and receive a full refund without having to even a reason and it is unfair for customers who buy in store to be treated differently. I have been shopping at R&B for many years and it is the first time I have tried to return anything. The manager was patronising and did not consider any of my points. Customer care was at best disappointing.