The Flower Station
|Venue name:||The Flower Station||Contact:|
The Flower Station
|Cross street:||Park Road|
|Opening hours:||Open 24 hours daily|
|Transport:||Tube: Baker Street tube|
Average User Rating
3 / 5
- 5 star:3
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:3
Been a customer for 7 years now and it has been a pleasure. It is a tough industry being a florist and I remember being one some 20 years ago, so my flower knowledge, though not great, is fairly OK to recognise a good florist when I see one and this is certainly at least a very good florist. Would highly recommend.
My fiance ordered a bouquet online for our dating anniversary which falls on 23 Nov. It was to be sent to my hall of residence on the day itself. However, I did not receive anything by the next day (24 Nov Sunday) so I rang up flower station only to be told that the bouquet has already been delivered the day before. I checked with the reception of my hall and the person told me that there was indeed a bouquet delivered but it was meant for another resident staying in the same hall as me. The reception guy who signed for the bouquet delivery then called flower station to sort out the situation. The person answering the phone at flower station end insisted that the bouquet was sent and addressed to me. In a way, she was saying the problem lay with the hall reception and not the delivery man or flower station. In any case, the lady said she did not have the full order list so she was not sure if there was a mix up in the orders and she asked me to call back on Monday when the office staff were in. On Monday morning, I called flower station and the person who answered the phone confirmed that TWO orders were supposed to be sent to my hall of residence on 23 Nov. My order was LEFT OUT! She promised me that she would deliver my bouquet on the day itself. When I did receive the flowers that day, I almost could not believe my eyes. The bouquet looked nowhere like the picture online. NOWHERE. (The only resemblance is probably the green leaves?) My fiance had also ordered a box of chocolates that was supposed to come with the flowers but no chocolates were nowhere in sight. I am extremely disappointed with the service and quality of the flowers. I mean, if you have messed up the order by not delivering on the specified date, please at least make sure that the order is complete and correct. PLEASE DO NOT EVER ORDER FROM FLOWER STATION unless you want to go through the same experience as me. Even giving one star is overrating this co.
THE 3 STARS BELOW IS AN ERROR! My boyfriend will never order from this florist again, my flowers turned up so late in the day at my work place that I had actually gone home! Flower Station say that if you want a specific time you should book and pay for online but who on earth would ever think your next day delivery means they turn up after 6pm. I emailed to complain but got nowhere, being told that the driver delivered at 5.56pm, within their 8am to 6pm time frame! So how come our reception was closed and only our security staff were able to receive the flowers, they ended up having to call our facilities manager at home to find out where they could store them over night. My boyfriend is currently abroad and was pretty upset when I hadn't text or called to thank him for the flowers, because of course I hadn't actually received them! So, I got them a day late and they couldn't care less, just as well it wasn’t my birthday or Valentine's then!
Appauling customer service, disrespectful to customers' request, products well below decent expectations and incompetent delivery service. Gordon, the person who gave a 5* review below, is likely to be the owner of the business, as I have read his response from other review sites. He really is desparate to give a 5* review to his failing business, which a lot of people who have placed an order with them would say the complete opposite.