39% of the people who entered our survey have visited the theatre more than ten times in the last year.
2 out of 3 people said that the booking fee added to ticket purchases
was a major problem. 75% of you told us that ticket prices were
too high in general.
60 quid is what you’ll have to fork out for the highest price ticket for ‘Porgy and Bess’ when it hits the capital this autumn.
45,000 tickets are sold each month through TKTS, the only official
discount ticket operator in London. Twenty five per cent of its
customers are Londoners. Other complaints about the theatre-going
experience included ‘lack of cloakrooms’, ‘no prior warning of
restricted views’ and ‘having enough time for dinner’
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Half of you also said that the prices charged for programmes are too high. You were also irked by small seats (38%), poor sightlines (35%) and the lack of air conditioning over the sticky summer months (32%).
41% of the people in our poll like to take drinks into the
theatre with them. Of those, 37% complained that toilet facilities in
theatres are inadequate.
Mobile phones hamper the theatre experience for 51% of you (no
matter how ‘funny’ the ringtone is). Other major sources of annoyance
include rustling food wrappers (33%) and late arrivals (28%).
1 grumpy respondent’s list of annoyances included: ‘whining hearing
aids, use of programmes as fans, leaving early to catch the train or
avoid the crush (an OAP habit)’.
66% of you mainly go to the theatre in the West End. 25% prefer off-West End, and 9% admirably stick to
fringe productions.
13% of you said that the threat of terrorism would put you off
going to the West End. That compares to 53% who said that the
main thing that would put you off was the declining standard of the
productions on offer.
1 in 10 dislike ostentatious clapping or laughing.
1 person said they would be less likely to buy tickets for a production if there was a celebrity lead.
31% of you would avoid a production if the celebrity lead was replaced by an understudy.
Two thirds of the people in our poll recognise the difference between
subsidised and commercial theatre. Of those, just more than half prefer
to see subsidised productions.
55% of you would trust a friend to give you the best
recommendation to see a production, compared to 13% who would
first listen to a newspaper reviewer. A gratifying 18% of you
would trust our Time Out critics more than anyone else.
Nearly all of you said that cheaper tickets would encourage you to go
to the theatre more. Other incentives included: ‘more money spent on
advertising fringe theatre’, ‘stricter rules for bad audience
behaviour’, and ‘fewer musicals’.
Visitors to London also had complaints. One eloquent respondent from
NYC said: ‘Tour packages now only include lousy musicals, mostly
imported from Broadway – which I ignore completely – and present the
tourist with a distorted picture of the refined artistry of the theatre
in British culture.’
The National Theatre was narrowly your favourite venue venue in our poll, with 19% of the vote.
89% of you said that the overall experience the last time you went to the theatre in London was ‘good’ or ‘excellent’. So it’s not all bad
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1 comment
I think London theatre is brilliant. I always buy tickets directly from the box office. I usuallu rely on The Times Culture mag. I also listen to the radio and Time out. I don't mind cheap seats but I agree they can be cramped and you sometimes feel like a third class citizen,but you still have a great experience. For me there is nothing like a good play.