"The London Cycle Workshop" in Clapham Junction and Chiswick is an excellent shop for servicing/repairs/builds and accessory/component (everything but bike) purchases. Friendly, professional, helpful, good prices will keep you coming back again and again http://www.thelondoncycleworkshop.co.uk/
London's best bike shops
Need to buy bike accessories or get a puncture fixed? Check out London's best cycle shops
London's bike shops are getting better and better, with more and more small businesses opening all the time. Whether you're looking for a brand new bike or just need to get a puncture fixed, the capital's bicycle specialists have it covered.
Lamb's Conduit Street, London, WC1N 3LJ
If you're looking for a machine that'll make fellow cyclists stop and stare, or need a three-wheeler to take your ice-cream business into the parks, head for Bikefix. The fantastically quirky and original selection of bikes includes utility models, recumbents and folding bikes – the recumbent style is significantly more aerodynamic as well as eye catching. View the Bikefix listing
Arlington Way, London, EC1R 1UY
If your preference is for the more elegant days of cycle touring, rather than the modern penchant for squeezing into lycra, then Bobbin is the shop for you. Husband-and-wife team Tom Morris and Sian Emmison sell traditional city cycles, many of them vintage, from premises that steer a different route to the traditional bike shop, with accessories to match the striking colour range of their machines. View the Bobbin Globe Store listing
Bethnal Green Road, London, E2 6DG
Fixed-wheel and single-speed bikes have become essential urban-hipster accessories in recent years, and you'll find a wide selection at Brick Lane Bikes. The stock includes their own BLB range of pre-built ready-to-go setups, but the kit that gets die-hards drooling will be hanging above your head: new frames from esteemed Leeds firm Bob Jackson, plus a variety of vintage track and road frames (Cinelli, Leader) in most shapes and sizes, all of which can be built to order. View the Brick Lane Bikes listing
Stockwell Road, London, SW9 9TN
A Brixton fixture since the 1980s, this co-operative offers a fine range of bicycles and a well-regarded workshop. Bikes from Trek and Specialized keep commuters happy, as do the Bromptons. The workshop can also undertake custom-builds, including fixed-wheel and single-speed machines. It provides a daily on-the-spot repair service in the first hour of opening, otherwise you'll need to book, up to a month in advance. View the Brixton Cycles listing
49-53 Gray's Inn Road, London, WC1X 8PP
The USP of this family-run London legend, in business since 1948 and still in excellent health, is its own range of road bikes, built to order on a bespoke basis. Having chosen a model, prospective purchasers are propped on a fitting jig and measured for the correct frame and components, with clued-up staff adding appropriate parts according to the buyer's budget. View the Condor Cycles listing
129 Pritchard's Road, London, E2 9AP
Secondhand bikes can often come with a raft of expensive problems, but if you’re going to get one then Lock 7 is a fairly safe bet, as it buys frames at police auctions, then restores them in its own repair workshop before resale. A location in Broadway Market’s cycling heartland means that good bikes go quickly, so come early. View the Lock 7 listing
47 Barnsbury Street, London, N1 1TP
This bike store and workshop caters for the Bobbin type (vintage-loving, slow-rolling) and the Bianchi type (speedy riders), and accordingly stocks just these two brands. Micycle pitches itself as a cycling hub, encouraging customers to become members, who get discounted repairs and free access to the downstairs workshop for fixing their own punctures. View the Micycle listing
123 Essex Road , London, N1 2SN
Stockist of high-end road and mountain bikes from manufacturers such as Surly, Kinesis and Kuota, Mosquito Bikes is a dream shop for the serious cyclist. It's not cheap, however, with frame-building masters like Pegoretti, Cinelli and Independent Fabrication generally charging well into four figures for their products. View the Mosquito Bikes listing
35C Newington Green, London, N16 9PR
One of our favourite new bike stores, Newington Green's Push delivers a small but nicely chosen range of bikes – including Mercians, the classic English brand, as well as models from Italians Bianchi and Cinelli. The accessories stocked are of the quality, niche-brand ilk – so, saddles by Brooks, skate-style helmets by Bern and Nutcase, locks from Kryptonite, bags from Belk, and lights from CatEye as well as the cool, detachable rubber lights from Knog. View the Push Cycles listing
74 Mountgrove Road, London, N5 2LT
Owner Rob Sargent has an off-kilter sense of humour – 'No mountain bikes, high breads (sic), or modern carp (sic)' – but his message is clear: to promote, revive and facilitate the pastime of cycling. Sargent's love of all things cyclical means that his lovely Finsbury Park shop, guarded by Cassius the cat, is bedecked with frames (photo- as well as bike-) and accessories from the glory days of cycling. View the Sargent & Co listing
87-89 Tabernacle Street, London, EC2A 4BA
If you're drawn to the idea of a whizzy Japanese racer, but feel like you might need a gear or ten to get you up Pentonville Road, then this smart store (strangely, no relation to Tokyo Fixed) will furnish you with one of its very cool-looking own-brand, seven-, eight- or nine-speed road bikes for between £490 and £600. It also sells style-savvy extras. View the Tokyo Bikes listing
4 Peter Street, London, W1F 0AH
The fixed-wheel cycling scene – or cycling on a bike that has no freewheel so cannot coast – has seen an explosion in popularity and, in response, bike nuts Tokyo Fixed have moved from exporting keirin frames from Tokyo (back in 2007), to opening their two-storey Soho store in 2009. The shop stocks all things fixed-wheel, including frames, wheels, high-end exclusive brands such as Cherubim, Nagasawa, Nari Furi, Milani and CCP, books, jewellery, mags and bags. View the Tokyo Fixed listing
14-18 Great Titchfield Street, London, W1W 8BD
Town bikes, work bikes, family bikes and folders are the focus at Velorution. The ground floor showcases the flashier models, while downstairs is a more ramshackle basement space with a workshop. Fans of Dutch-style town bikes will be in their element here; the range includes traditional models from the Continent, including Retrovelo, Pedersen and Skeppshult, as well as bikes from English heritage brand Pashley, and more avant-garde models from Riese und Müller and Hawk. View the Velorution listing
hi! do you know any second hand store with realy cheap prise close to crystal palace, anerley, beckenam? im a beginner i use the bicycle only to enjoy myself,
I've had lots of bad service in London, even the best one -- Brixton Cycles weren't always up there.
But the worst by far must have been Bull's Bikes in Edgware.
Wasted money, time, and nerves. Incompetent and lying.
Had the most awful experience from Popiel in Crystal Palace: within 6 weeks of purchasing a Gazelle Dutch bike the front light dynamo support broke. I took the bike back to the shop for a free of charge repair and the shop assistant took a picture of the broken part, saying he'd send the photo to the manufacturer. I go back to the shop two months later and the same ruse is gone through, this time also intimating that I had broken the light myself, or if not myself, then someone had and further insinuating that I was not maintaining the tyre pressure to the right level... After this I sent the shop two letters quoting the Consumer protection Act, the shop's owner finally rang me nice as pie saying he'd repair the broken light FOC; when next in the shop (by now 5 months from purchase have elapsed) I ask also for the free service, the shop assistant tells me to call the shop owner to ask him, as this is normally given only within 3 months of purchase, I am in the owner's shop but I have to call him!. Anyhow the assistant calls him, and when on the phone to the owner I ask for the free service the shop owner says: "what else do you want? Why hadn't I brought the bike in sooner for a service" I point out that the bike was brought in for the damaged light repair that they had failed to deal with at the time, the owner is still quibbling over the service, so I demand a full and complete refund, to which the owner answers: "good luck, bring the bike back new". At which I say, fine, see you in court and I walk out of the shop wheeling the bike. After 10 minutes I receive a call from the owner apologising and saying that he'd do the service as well.
After all of this, the dynamo light replaced FOC and a tune up of the gears, I cycle home and the headset and wheel get out of alignment!
I took the bike to Bikefix for a basic service and it's finally rideable.
All of this bad service laden heavily with a patronising attitude toward me.
I couldn't help wondering whether they were playing for time, as within 6 months from purchase it's up to the retailer to prove the item was broken by the consumer, and further a complete and full refund can be had in the event of damaged goods.
Nice list...but i think you are missing this GREAT shop based in Acton where they do servicings and have second hand a vintage bicycles, just opposite to Acton Central Station. Their website is https://www.bicyclerepairstation.com/
I can highly recommend On Your Bike, I went in there looking for a Cannondale and they were extremely helpful, the staff new their stuff and were very friendly, I speak highly of this shop to anyone who asks.
I can recommend Finsbury Cycles on Finsbury Park. They dealt with my request immediately, it took less than 5 minutes and was a real bargain. I will always go there to fix my bike. I work in Shoreditch and the bike shops THERE are a complete rip-off and the guys working there are mostly hipster tossers.
I couldn't understand why cyclists hate evans. So I bought a bike from them and now I know why. For a bunch of "experts" who make it clear they look down on everyone who doesn't ride a Â£4000 cannondale they're certainly awful at setting up bikes and providing good information. Funny thing is, I just spent several hundred pounds on my bike. But my missus who does ride Â£4000 bikes is now going to get her latest elsewhere. Good business sense you've got there fellas :-)
Yeah, I agree with all the comments that say go to evans. I bought my bike from there and after about 500 meters the back wheel jammed against the frame because they hadn't tightened it. I took it back and they put my wheel on again but this time they pulled it too far forward and my chain was too loose (single speed) so I then had to take it back a third time. I won't be going back a forth. Stick with cycle surgery, they are always really good in there.
I can't recommend Recycling in Elephant & Castle enough, I bought my reconditioned bike from there a few weeks ago and I love it. They have a great range of bikes, all reconditioned, from racers to girly utility bikes with baskets, to kids bikes. The staff were so helpful despite being really busy on a saturday afternoon. They had time for everyone from a bike courier who dropped in to get some accessory for his bike to me, who had no idea what she wanted other than a bike to ride to work on. They were exceptionally patient with my complete lack of knowledge & got me trying out various different types of bikes to work out what would suit me best without ever making me feel stupid or intimidated. They also kitted me out with all the accessories I asked for without trying to sell me anything I didn't need, even to the point of suggesting I went to another shop to get a D-lock as they didn't have one that would fit well on the frame of the bike I bought. They even suggested a route for me to cycle home! All their bikes come with a 'no lemons' guarantee where you can go back and exchange it as many times as you want in the first 21 days if you don't 'bond with your new bike' (their words not mine!) and you get a months continuous free service. I am ridiculously pleased with my bike, which is quite a surprise as I was never really a bike person before - thanks very much to the lovely people at Recylcing!
Need some help - if you were a thief, where would you go to sell a brand new Cannondale you'd just stolen, besides gumtree, craigslist and eBay? Some asshole stole it from outside my house in Chelsea. Oh and DO NOT purchase a Kryptonite lock, they will NOTkeep your cycle safe - we had a Mini 7 on this bike and despite this lock's claims, it was gone in less than 2 hours. Any ideas are appreciated - thank you!
I got two Gazelles (fantastic Dutch bikes) - one vintage and one hybrid and I always get them serviced at Popiel Bicycles up on Crystal Palace, even though I live in Chelsea. Bought one of them there as well. Friendly and competent. The prices are great too!
after letting loose 2 bike shops on my brompton,and losing all faith in independent shops i went to fulcity in leather lane,london they repaired my bike there and then while i had a pint in a brilliant pub next door,they are good honest professionals,and very reasonably priced,actually didnot charge me,highly recomended.
I would not recommend Chamberlain for bike repairs AT ALL. I was stranded on the streets with a puncture and decided to go to Chamberlain, the nearest bike shop, to get it fixed. They wanted to charge me Â£29!!!!! I decided to wheel the bike home instead (a good 45min away) and fix the puncture myself. A proper rip off.
Service at Evans - don't bother. Evans Wandsworth had my bike for the last 10 days and couldn't service it, let-alone give me a call to let me know. Sorted out it the end, but they need to kick the gormless kids out and find some decent staff. Especially the managers!
Avoid Evans Cycles if you can. They do have a decent range of bikes but their staff are generally hopeless and not really interested in helping you. I bought a bike from Evans in Waterloo because it was a good deal, but the salesperson who 'helped' me was utterly hopeless. I just wanted to give him my money and leave, but he just muddled his way around putting the sale through for about 20 minutes. If you buy from Evans, only do so if you know what you want and don't need to ask for help. Bought another bike from On Your Bike in London Bridge and the experience was much nicer. The staff were fairly knowledgeable and they were happy to help me out with anything I needed.
I am neither recommending or saying avoid Mosquito Bikes on Essex Rd N1. These days they do not cater for the every day cyclist, as to survive they have had to find a niche market, so they are no good if you want to buy a bike for less than Â£700. They will fix the more humble bikes, but will often have to order the parts (I am sure in common with many independents), and it can be delaying, but the last time this happened Greg the mechanic was very apologetic and kept me informed (and unusually admitted that he had made a mistake with the order! His humility was appreciated). Dobbin is also a very friendly and helpful member of staff. That is the good stuff... Now for the bad... They too suffer from some arrogant bike snob staff. If Dobbin isn't there I am nearly always left waiting so I make a point of going in when he is in as he is guaranteed not to talk down to me and treat me like I am a complete idiot. They are expensive, I will not fault the quality of bits and bobs and the servicing, but it is Â£75 for a service before parts. They will charge A LOT to change a tyre - this is an industry thing - generally bike shops HATE changing tyres as it so easy for the customer to do, so they will charge you a fortune to do it.
Brompton owners need to go to Phoenix Cycles in Battersea for the best service in London. I brought my Brompton to London from the States and had it into several of the shops on this list for a slipping seat post. Not only did they not fix it, they damaged my bike further with their dodgy diagnosis and treatment. I finally found Mike Hullis at Phoenix and I don't exaggerate when I say he saved my bike. It wasn't an easy repair job but he had the knowledge and took the time to sort it for me. Price and service unparalleled. This man has been servicing Bromptons for 20 years and loves the engineering that goes into the bikes. He's the best. Don't make the mistake I made and think that because a shop sells Bromptons they know how to treat the bikes. They really don't. Bromptonians take note: GO TO MIKE HULLIS AT PHOENIX CYCLES!
Brompton owners need to go to Phoenix Cycles in Battersea for the best service in London. I brought my Brompton to London from the States and had it into several of the shops on this list for a slipping seat post. Not only did they not fix it, they damaged my bike further with their dodgy diagnosis and treatment. I finally found Mike Hullis at Phoenix and I don't exaggerate when I say he saved my bike. It wasn't an easy repair job but he had the knowledge and took the time to sort it for me. Price and service unparalleled. This man has been servicing Bromptons for 20 years and loves the engineering that goes into the bikes. He's the best. Don't make the mistake I made and think that because a shop sells Bromptons they know how to treat the bikes. They really don't. Bromptonians take note: GO TO MIKE HULLIS AT PHOENIX CYCLES! http://www.phoenix-cycles.co.uk/home.htm
I had the misfortune of dealing with Evans Cycles at Canary Wharf last week. I spent 40 minutes waiting whilst my 'deliver to store' order was being processed/botched. An utter shower, they are just riding on their big name and flashy advertising. Give them a miss.
I was looking for some good second hand bike after having a bad experience from Gumtree. The bike i bought from gumtree was absolute shamble it was looking good in pictures .....When i finished spending almost Â£100 then one day it got stolen right underneath my nose and i simply couldn't do anything. I was searching on line last week and found Camden Cycles at Eversholt Street Camden Town. I bought a good reconditioned bike with lights lock and helmet for Â£110 and on top was one free service and warranty of their work for one month. I am so far pleased with my purchase... will keep you updated Check them www.camdencycles.co.uk
RE: i went to SQUEAKY CHAINS after i read the comment posted below. They are amazing!! Cheap and just 1 min from Evans Waterloo who charge 60 quid for a full service + parts. And it is a community-run outlet! JC Original post was: I would highly recommend Squeaky Chains bike shop for second hand bikes. They are very nice guys and have very reasonable prices. I have bought a couple of bikes from them and I bring them back regularly for a service.They do a lot of good work in the community also. They are at 33 Rushworth Street SE1 0RB. Check out their website. http://squeakychains.com
One of the readers said 'avoid Evans in Victoria'. I would extend that and say avoid Bike Evans full stop. I went to a few branches and was messed around on a number of occasions - not recently when buying a new bike. Well, nearly, except they completely messed up the order. Expect totally ignorant and indifferent staff who don't know anything about selling and servicing bikes. It certainly is the last time that I will use Bike Evans.
I would highly recommend Squeaky Chains bike shop for second hand bikes. They are very nice guys and have very reasonable prices. I have bought a couple of bikes from them and I bring them back regularly for a service.They do a lot of good work in the community also. They are at 33 Rushworth Street SE1 0RB. Check out their website. http://squeakychains.com
Recently had my bike serviced at Chamberlain Cycle in Kentish Town - great service, reasonable prices and friendly staff. Plus in the past they fitted a bike stand I purchased from them for free - very helpful and it's not all about the money with them!!
I am the kind of girl that would never repair a bike by herself.. I have a bike mechanic boyfriend or I pay a bikeshop for changing tubes, tires and kit. My problem was always that the bikeshops never give my bike as much "love and attention to detail" like I expect. Today I tried a new bikeshop called "CLOUD 9" in Camden (Hawley Road). Really good shop, attention to detail, not as expensive as cycle surgery or evans and really good mechanics!!
Evans same-day instore service now Â£69!!. I found a little workshop in Leather Lane called FulCity. They are passsionate about bikes, really helpful and do great work for very reasnoble cost eg. new chain ring - part AND labour Â£10. All the local couriers go there. What better endorsement do you need...?
you put evans and halfords in this article and miss out social enterprise of the year 2009 in the whole of the u.k in victoria Park 'Bikeworks' !!!!!! is the person writing these reviews stupid or on drugs ! DO NOT GO ANYWHERE NEAR EVANS OR HALFORDS UNLESS YOU WANT TO BE RIPPED OFF ! go to Bikeworks instead where they are all knowledgeable,helpful,value for money and fabulously good looking
Avoid Evans in Victoria I went there with my one month old Trek 6000 because of the noise it was making. Now, i am not an expert (otherwise i would sort it out my self) but i new the noise is either for pedals, crank or BB. They told me it will cost Â£40! and i can pick it up in the end of the day. An hour later i received call and the "technician" told he did general check up/ service and everything is ok and up to torque. I pick it up and noise still was there when pedalling so i asked to speak with the technician. He told me it is perfectly normal and that these are BREAKS what making the noise?!! Now how about those Evans experts? Next day i took it to a small shop next to Earlsfield station (dont remember the name). there to Indian chaps and Polish technician. I explained to him and asked him to take a ride. He knew straight away that everything is tied up properly tight but no lubrication. Took pedals, carnk and BB off, put some antiseize and that's it. The best part that it was a subject to their minimum labour charge which was...................Â£5!!!!!!!!!!!!!!!!! I will recommend that shop to everyone i can for repair, this bloke nows what his doing and they're cheap!!!!!!!!!!
I agree with Athena. Woolseys of Acton are quite shocking. if you want anything other than the classic "just a bike" don't bother. They don't know what they're talking about when it comes to even reasonable componentry. Took a mates bike in to have a chain fitted, and they bent the link pin in the chain, and said they wouldn't charge us for fitting it - though they rendered the chain temporarily useless, and it only came with one link pin.
Don't go to Evans Chalk Farm Road if you value your time, your money, or your bike! I went to this store, discussed what I needed, checked that they had what I wanted in stock, and arranged to return to have parts fitted. When I came back the next week, they at first pretended they didn't know who I was or had no record of the booking, then tried to charge me twice the quoted amount for the work. Essentially, they couldn't be bothered to do the job so next they tried to tell me the part I wanted (which was quite tricky & time-consuming to fit; the reason why I was prepared to pay them to do it!) was in fact unsuitable for my bike and then tried to sell me an alternative strap-on part (which they wanted to charge me for strapping on!) that was stupidly, obviously the wrong size. In the end, I went to the professional bike shop down the road - Cycle Surgery, where they knew what I was talking about, cared that I got the right parts (they even pointed out the holes in my bike-frame, designed exactly for the parts Evans' staff told me were unsuitable), and promised to price-match. Don't go to Evans, go to Cycle Surgery (and no, I'm not on commission, I just think life is too short for really bad service)
Rolfie, so you went into a very busy shop at the end of the day to ask them to help you fix your own bike, probably for free? Is it a surprise that they might have said no? That shop has been going for one hundred years and i've seen them help people out for free but you can bet with the increase in cycle use you were probably the tenth person that day that started the conversation with 'could you just quickly help me do this'. If you bike is broke, just ask when and how much to fix, simple! Why do people think that just because it's only a bike that businesses are charities? So you have a puncture in your car, do you go into Kwikfit and say, 'can I just borrow a trolley jack and wheel brace mate' Get real.
Druid Cycles, located in the railway arches between London Bridge and Tower Bridge is a fascinating bike workshop and a community project. It does high quality, low price same day repairs. It sells new and old bikes and allows customers to custom build their bikes. It also has artists ready to hand paint or airbrush bikes in beautiful styles and motifs. It has a quirky new mobile workshop- distressed cyclists in South London can cal 'druidcyclesmobile' on Skype and have mechanics arrive in no time at all dressed in medieval costume come and do repairs! The shop is very involved in community projects, including international exchanges for workers and cyclists and designing bikes for the Olympics. I highly recommend it, for its services and the experience of entering the fascinating workshop, packed to the ceiling with bike paraphernalia! Check www.druidcycles.co.uk for more info.
went to Edwardes in cambewell with my husband today to get a bike for myself. we got bike for both our kids in the past and also took our daughers bike for a repair today. for Â£130 i got a new bike with city wheels and my daughters repair. they even threw in lights,a pannier rack and mudguards for my bike and a bell for my daughter. very pleased with the service!
Chamberlaine's DO have a website ... http://www.chamberlainecycles.co.uk/
Re: Jethro Casey's comment. For Â£200 the bike would've been fairly basic, likewise for the tyres. It's not suprising you've had punctures, you should upgrade your tyres! And I'm sure the shop would've given you an owners manual if you asked for one? It sounds to me that you haven't really been let down by the shop, you've bought a basic bike and suffered the consequences that comes with it. It annoys me when people badmouth small independant shops without just cause, I don't think you realise how damaging it can be. And I've never even been to this shop, think I might pay them a visit though next time I'm in Edgware!
Chelsea Bikes at 427 kings Road SW10 0LR phone number 020 7376 3700 is the best bike shop i found for new and second hand bicycles. I think Time magazine should stop branding big names and should promote real good and best local shops in London rather saying Halfords and Evans as best bike shops in London. Good for service and helpfull and knowledgeable.
The worst cycle shop I've been to is Bulls Bikes of Edgware. They sold me a new sports bike without a manual for Â£200, an old second hand cycle pump for Â£7 and tyres that constantly punctured and cost me a fortune to repair. Never again. Casey
Hullo there - anybody at home ? I am considering coming to the UK in the near future. Upon arrival, I wanted to buy a touring bike and then go off to across the channel and have a bit of a ride about for a few weeks with tent, bed roll and cooking gear attached. I was hoping to find a 'one stop' shop, not so far from Heathrow, that may work on a 'buy back' basis. Would be much obliged for any forthcoming advice but am a bit disconcerted by the comments posted at this site re the unfriendly outlets mentioned. Thanks, Peter Calder, Australia.
Fudges Cycles on Harrow Road (W9) are great. They have excellent service and will happily fix small problems and have never charged me for it. Excellent range of stock, too. Will never go anywhere else if I can help it.
Evans West London Metro store S&S Cycles on Chapel Market Have both helped me out in the old fashioned, you want a spanner? Here's a spanner. Do it yourself.No change.Its a spanner, kind of way. Evans even let me clean up and fix my cuts and my bike when i came off face first on the way to work. But...what to do... what to do....when the help is not forth coming. We live in such a de-skilled time and we buy things we have no idea, or even inclination to learn, how to fix. My advice, learn a little about how to deal with the basics, and as long as you keep all the parts you take off you can always hand them over to the professionals if things go pear shaped. Get to know your neighbourhood bike shops don't always go to the big names. They can be staffed poorly.When you find a good one keep on going. If you make the effort so will they.
I am writing to prevent cyclist from using the Woolsey of Acton bike shop. The service there is the worst someone can even imagine. They sell bicycles that don't fit you, insisting that they are. They have no refund policy. I cannot realy understand how they manage to have this shop there, with so bad customer services and quite high prices. If you don't like to loose your money and time, then it would be better to not even try to visit them.
Looking for a decent second hand road bike. Any recommendation for a shop (or an individual) who are selling second hand bikes? (preferably North London/Hertfordshire)
Interested to find this site.Having broughta bike from Geoffrey Butlers Croydon some years ago and now lookng to update I went back there several weeks ago. After the Staff had stopped fawning around some guy who looked like a pro I got their attention.After I had told them that their web site did not do their shop justice I then asked to try for size a Bianchi C2C which was in the window.After he had fot it out etc I had mentally decided that because of their attitude I willspend my money some where else. It is just a shame that they do not have the welconing attitude of their sister shop cyclesplus
I have found that most bike shops treat customers in a very condescending manner. It is really frustrating. Nowhere in London retail have I seen such poor and arrogant customer service. Larger outlets like Cycle Surgery and Evans are the worst offenders. Both their Shoreditch branches are dissapointing.
The members of staff here suffer from the all too prevalent arrogance that many local bike store staff appear to exhibit. Because bike purchasing and particularly maintenance is a technical subject, they believe their knowledge is vastly superior to any customer who might walk in the door. Each customer is therefore treated with the same condescending manner as if youâ€™re there to bother them rather than provide them with business. It might just about be tolerable if the staff at Apex actually were the experts they believe themselves to be but sadly I found them lacking. I wanted to get my road bike serviced and brought some of the parts that I wanted fitted because a) they didnâ€™t stock them and b) I could find them cheaper and get them faster elsewhere. They didnâ€™t like this one bit and proceeded to tell me that they would have to charge extra for the service (already priced at Â£60 excluding parts) because I was supplying the parts myself. I asked them to explain why and they proceeded to tell me - without even the mere hint of embarrassment - that they would lose out on the extra premium they charge on the parts. So be warned: the charge to service a bike at Apex is only that price if they can supply you with all the parts and charge you extra. So much for building good returning-customer relations. I hate to say it, but go to Evans across the street. Itâ€™s a bunch of kids running the store and they may not know everything there is to know about bikes but theyâ€™ve yet to develop the smug arrogance that the Apex Cycle old boys have mastered after years of toiling away in a bike store.