Sienna Spa Radisson Edwardian

Sport, health & fitness

Sienna Spa Radisson Edwardian review 1 Users say 1/5 Rate it

This five-star day spa in the vaults of the former Free Trade Hall (it famously hosted gigs by Bob Dylan and the Sex Pistols, and was home to the Hallé for many years; it's now the Radisson Edwardian hotel) has a gym, steamroom, sauna and swimming pool (check out the sauna's fibre-optic lighting - designed to look like a star-studded night sky). The towels are so thick you could use them as pillows, and the lighting is suitably forgiving. Expect top-of-the-range treatments (massages, manicures, body wraps, facials) from exclusive ranges, with prices to match.

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Sienna Spa Radisson Edwardian details

Address
Peter Street,
M2 5GP

Area City Centre

Transport Metrolink St Peter's Square, or City Centre buses, or Oxford Road rail

Telephone 161 835 8964

Sienna Spa Radisson Edwardian website

Open Spa 9am-9pm Mon-Fri; 10am-8pm Sat; 10am-6pm Sun. Gym 6.30am-9pm Mon-Fri; 8am-8pm Sat, Sun

Sienna Spa Radisson Edwardian map

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Comments & ratings 1/5 (Average of 1 rating)

By Val P - May 11 2013
1/5

One thing to remember - service at Sienna Spa is incredibly poor. I booked my facial appointment 2 days in advance - and was quite surprised they could fit me in at such a short notice. When booking on the phone, I specified that I would ideally like to have an appointment at 10am but definitely no later than 11am as I had my train tickets booked for 12.15pm. I've been told that an appointment at 10.30am is available.

I did not receive any confirmation of time or any reminder of the appointment. However, when I showed up at 10.30 on the day, a lady in the reception told me my appointment is at 11.15am. I repeated that I am not able to change the appointment time. So I've been asked to sit down for a bit while they sort it out for me.

After a bit, another lady came over with a form to fill. Which I did. Wasting more time. When I brought the form back to the reception, I've been told again that my treatment is at 11.15am. Ladies at the reception said this is the time I've been originally booked for and did not care about the fact that I've been told the wrong time on the phone. I've been offered to move my treatment to another day - and that's the end of the story.

It's a place that disrespects its customers and does not care for their needs. I'm definitely never coming back. But if you have a 45 minutes to spare before your treatment - go ahead (bring your own magazines, by the way, because otherwise you'll just have to sit there and stare at the wall.

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By Val P - May 11 2013

One thing to remember - service at Sienna Spa is incredibly poor. I booked my facial appointment 2 days in advance - and was quite surprised they could fit me in at such a short notice. When booking on the phone, I specified that I would ideally like to have an appointment at 10am but definitely no later than 11am as I had my train tickets booked for 12.15pm. I've been told that an appointment at 10.30am is available.

I did not receive any confirmation of time or any reminder of the appointment. However, when I showed up at 10.30 on the day, a lady in the reception told me my appointment is at 11.15am. I repeated that I am not able to change the appointment time. So I've been asked to sit down for a bit while they sort it out for me.

After a bit, another lady came over with a form to fill. Which I did. Wasting more time. When I brought the form back to the reception, I've been told again that my treatment is at 11.15am. Ladies at the reception said this is the time I've been originally booked for and did not care about the fact that I've been told the wrong time on the phone. I've been offered to move my treatment to another day - and that's the end of the story.

It's a place that disrespects its customers and does not care for their needs. I'm definitely never coming back. But if you have a 45 minutes to spare before your treatment - go ahead (bring your own magazines, by the way, because otherwise you'll just have to sit there and stare at the wall.

Report