Alfama

Restaurants

Midtown East

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Venue details

MAP
  • Address:

    Alfama 214 E 52nd St
    Midtown East
    New York
    10022

  • Cross Street:

    between Second and Third Aves

  • Venue phone:

    212-759-5552

  • Venue website:

    alfamanyc.com

  • Opening hours:

    Mon–Thu, Sun 11am–11pm; Fri, Sat 11am–midnight

  • Transport:

    Subway: E, M to Lexington Ave–53rd St; 6 to 51st St

  • Price:

    Average main course: $24. AmEx, Diner's Club, Disc, MC, V

  • Map

    1. Alfama
      • 214 E 52nd St
        Midtown East
        New York
        10022
      • 212-759-5552
      • alfamanyc.com
      • 40.756747,-73.969112
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Comments & ratings

Rated as: 0/5 (0 ratings)

  • I never leave a negative review of a place because I generally give the place the benefit of the doubt. Plus, everyone has bad/off days even restaurants, owners, employees, etc. However this was an exceptional case. MOST IMPORTANTLY, THE OWNER (Mr. Tarcisio Costa) FOLLOWED US STARTED ARGUING WITH US AND ATTACKED ME AND MY WIFE with my own umbrella in front my friends. A police report and complaint have been filed. My wife requested to exchange my main course (which was the steak, filet mignon, it was stiff/dry as the heel of my shoe). This was the start of it all. The plate was replaced with a chicken dish (a standard chicken dish with french fries, not bad though). When the bill was delivered I was charged an extra 20$ for the chicken dish. At this point I asked for an explanation and requested the removal of the steak dish. After the removal I was charged a different amount of $4.00 for the steak dish that I did NOT eat. Regardless at this point the waitress, became very VERY snarky with me saying "you're supposed to be happy because I exchanged the meal for you." (We were at the restaurant for close to 2 hours). After paying I was supposed to be returned $41.50 in change but rather I was given $40 (two 20's). I mentioned nothing about the remainder of the change because I wanted to just leave. As I was getting change for my tip, I noticed the waitress talking to Mr. Costa about us. At this point I asked to speak with Mr. Costa personally, he ignored me for a moment then snapped at me "I am talking to her (the waitress), I am not talking to you." He never came to my table to talk or resolve this begin billing issue. At this point I elected not to tip, pay my bill and leave. We were walking back to our car when I noticed somebody following us (turned out to be Mr. Tarcisio Costa), he started yelling at us about what did not being right. At this point I raised my arm to keep our distance. This is when he grabbed my umbrella out of my hands, kicked me and attacked both my wife and I. I took pictures, we have bruises on our back, arms, and leg. My wife's nice watch (which was her birthday present) is now broken. I am left in shock and awe; how a business owner can do anything close like this is so beyond me. Ultimately this was a case of the restaurant owner trying to squeeze a few more dollars out of their customers because we came in claiming a Groupon. Under no circumstances is this acceptable treatment of paying customers. It does not matter how bad of customers you have DO NOT FOLLOW THEM!!! He does not deserve to operate a restaurant. Moral of the story DO NOT PISS OFF THE OWNER, please avoid this establishment.

    Food Critric Thu Oct 18 2012
    Report

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