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Upper West Side
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Gaurav Anand (Moti Mahal Delux) focuses on dum pukht, a slow-cooking northern tradition, for this uptown Indian eatery.
Venue name: Awadh
Address: 2588 Broadway
New York
Cross street: between 97th and 98th Sts
Opening hours: Daily noon-3pm, 5-11pm
Transport: Subway: 1, 2, 3 to 96th St
Price: Average entrée: $18. AmEx, Disc, MC, V
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nandini m

This review is only about the service. I ordered for take-out on the phone. I asked for the non-vegetarian lunch special and was told that it was chicken meatball and chicken tikka for appetizer, and main-course was goat, butter chicken & dal. When I came home after picking up the order, I realized that they had given me the vegetarian appetizer option of paneer tikka & aloo. I called the restaurant and spoke with Gina and after explaining to her what I had received asked her if she could have the order exchanged. She offered me the option of sending a delivery person with the right order or coming to dine in and receiving a special dish. I chose the former. She said that the delivery would take place after 5pm, and I gave her my address and agreed. She called me at 4:30pm to state that the delivery would now take place at 11am tomorrow since dinner would be busy.  I agreed to this as well. Them, she called me to tell me that they couldn't deliver the order and asked to dine in and receive special service. Fed up by then, I stated that after experiencing the kind of service I did, I wouldn't be very open to dining in if they couldn't fix a simple mistake. She then happily washed her hands off and said she couldn't help me after wasting my time since afternoon. Why would I want to dine in after experiencing the awful service first hand??? I was so excited to have what I'd expected to be a good uws Indian restaurant; however it's obvious with service like this I'd rather stick with other options.