1239 RachelZ3 Sat, Oct 06, 07, at 3:16pm
The service was always bad, the prices were always astronomical and the food was always good- but the last time I went to Butai the management was so awful it ruined the meal. He was rude- in addition to cranking up the music over our polite protests. There were only 4 people in the upstairs room including us. The manager also allows people to smoke at the entrance- including staff. There's never a need for reservations, this place is always empty, it's not the price- its the suffering and punishment factor from management during the meal. I phoned and faxed messages to the owner, Theresa Hwa, and never got a response. We ran up a big bill waiting for food that we couldn't enjoy. There's so many fabulous restaurants in Union Square- give this one a pass in favor of one that serves food with a good attitude.