From my Yelp.com page: The boyfriend and I have been using http://delivery.com for quite some time now and have never had an issue with the service. We place an order, the restaurant gets the order, we get our food. Simple as that. That is, until two weeks ago when we had a delivery issue with the restaurant. Monday, September 9th: an order was placed through http://delivery.com to Red Panda Asian Bistro. Not only did the restaurant replace two of the four items without consulting us, they replaced it with cheaper items and still charged us the original amount (approximately $8). When we called the restaurant regarding the wrong order, both the girl who answered and then the manager insisted that we were wrong. Yelp review for Red Panda can be found here: http://www.yelp.com/biz/… That night, we called http://delivery.com to file a complaint. We asked if http://delivery.com would be able to issue us a credit towards our next order since we would never do business with bad vendor again. Our request was rejected with the explanation that the vendor said he would issue us a $20 credit towards our next order with their restaurant. No surprise, we never received the credit. Tuesday, September 10th: I filed a follow-up complaint through the http://delivery.com website. See complaint below or just skip past the quotes. "Last night we logged a complaint with http://delivery.com about Red Panda Asian Bistro (yelp review of the whole situation here: http://www.yelp.com/biz/…). All my boyfriend and I wanted was the $8 credit owed to us on our order. The http://delivery.com rep who spoke to Red Panda as well, tried to assure us that we would be receiving a $20 credit from the restaurant on our next order. Although I understand the rep's stance on the situation, I did voice my opinion that it wasn't really fair to us to get terrible service, swindled on the bill and then be expected to do business with that vendor again. I asked if a credit could somehow be applied to http://delivery.com in order to show us good faith as good standing customers but that request was rejected. I just wanted to follow up with my complaint to http://delivery.com to let you know that we still have not received an email from Red Panda with the $20 credit. Someone should have worked with us to get the $8 back from the vendor instead of a phantom $20 credit towards our next order with that awful business. This morning I came across another bad review for Red Panda on Yelp where the reviewer was fully refunded by http://Seamless.com for the unacceptable service. Needless to say, I will be placing all of my orders through Seamless going forward and making sure all of my friends in the Forest Hills/Rego Park area do the same." [sic] No response from http://delivery.com. Tuesday, September 17th: Seeing that http://delivery.com was responding to tweets on Twitter, I tweeted, "@deliverydotcom a week ago I logged a complaint re: Red Panda Asian Bistro. Situation still not rectified. Very unhappy w/both businesses." [sic]. Again, no response from @deliverydotcom even though @deliverydotcom continued to tweet all day long and respond to other tweets. Also, no response from customer service. That night a complaint was logged with BBB against Red Panda Asian Bistro. Monday, September 23rd: After waiting over two weeks for a response from http://delivery.com a complaint was filed with the BBB. Coincidentally, I received a "customer satisfaction survey" from http://delivery.com this morning. A day after I received a response from the BBB, who acknowledged my complaint and said they would be following up with http://delivery.com. Unfortunately, it was just a click "yes" or "no" as to whether we were satisfied with the customer service. An additional comments box popped up afterwards but with a 500 character limit. Not really enough space for me to explain my growing grievance with http://delivery.com. The http://delivery.com rep, who spoke to Red Panda, knew that the email credit would not be sent out until the next day. http://Delivery.com should have followed up with us to see if the issue was resolved. As a third party vendor, even though http://delivery.com did not do their due diligence, they still should have assisted in resolving the issue. Especially after we attempted to make contact with http://delivery.com 3 times showing how unhappy we were with both businesses. Even worse? During this horrible ordeal, I attempted to redeem my points for a $20 gift card, valid only for September. We received an email saying the order was being processed, but no gift card ever showed up. That was two weeks ago. There are only 5 days left in September. Do yourselves a favor and use http://Eat24Hours.com instead. Bonus: http://Eat24Hours.com lets you pay with PayPal.
Get $10 at delivery.com for $5: Time Out Offers deal of the week
Give in to your inner lazybones, and order tasty and convenient food straight to your door—with a discount.
Thu Oct 3 2013
Photograph: Courtesy delivery.com
We love going out and trying new restaurants like any other New Yorker, but sometimes you need to stay in and eat dinner naked like a cave(wo)man. That's where delivery.com steps in. To facilitate your laziness, here's a handy deal: Spend $5 on the food-delivery site to receive double the credit in dining dollars. There are hundreds of restaurants a click away, including Time Out Critics' Picks Crif Dogs and Forcella. Happy ordering in!
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Editor: Marley Lynch (@marleyasinbob)