shame
That is such a shame as i have been to Broth a few times and really love it. Generally the service and food is really good, i guess they just couldn't deal with Valentines day.

Awful Experience
Hi there, Was there yesterday for my first valentine's day with my boyfriend whom have made the reservation more than a month ago. They only have 2 time slot for us to choose from, 7pm or 9pm. And so he booked the 9pm slot since i'm only finishing work at 7pm. We took our time to drive there and we reached the place at 8.35pm. Standing at the entry and the staffs are so busy to attend to us and we waited for about 5 mins until we managed to catch one of the staff. He told us that we are early and have to come back at 9pm. And so we went to the bar few doors away for a quick drink. We went back at 9pm, they said there are 2 tables just billed and gotta wait for them to leave and so, they said they will give us a call once the table is ready. We thought we'll just take a slow walk around the area. Waited for 5 mins, another 5 mins passed and another 5 more mins passed... still no calls from them. We went back to them at 9.30pm, and they still couldn't recognize us even though we went back there twice. And said the customer have billed and again, asked us to wait until the table is available. We starts to get mad and question him that what is the point to let people make reservation and yet there are no table available for us. Those people who are sitting outside or inside of the restaurant are new faces which we believed they are the '9pm group'. The excuses are so lame and lack of well managing. We are so angry and hungry to have to wait for them to give us a call back and we decided to leave the place and look for whichever restaurant that welcome us. Of course, due to the incident, they have spoilt our first valentine's day.