A Chinese restaurant on Gerrard Street, with a large, spacious dining room.
|Venue name:||Golden Dragon||Contact:|
28-29 Gerrard Street
|Transport:||Tube: Leicester Square or Piccadilly Circus tube|
|Do you own this business?|
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Average User Rating
2.7 / 5
- 5 star:3
- 4 star:3
- 3 star:1
- 2 star:3
- 1 star:5
Dreadful customer service! Avoid like the plague!
The waiter dropped almost half of our crispy duck on the floor whilst separating it
and the pathetic Chinese manager to whom we complained insisted that we pay
for the whole duck and promptly brought out the bill for the soups
& the duck!
We won't be going there again!
Great atmosphere, delicious Peking duck with pancakes, amazing rice, tasty pork chops and probably good tofu dish too..had it actually been just a normal vegetation dish. We did not know the tofu dish contained prawns and both being allergic to them..we wanted to change the dish if possible. Manager came over and was already stern - so it was not a good start. He blamed us for not informing the staff in the first instance, yes we should have but we trusted the menu as the tofu dish was under the vegetation only column - not the seafood bit. The dish had no star or note next to it indicating it may contain seafood or traces of whatever - it was under the vegetation column I stress again. Manager immediately started getting angry and declared that he could not tidy the dish again cause we had two bites and he will have to throw the dish out. Reason being was he could not re-sell the dish again and he repeated that line a few times. For a restaurant to put its hygiene standards so low, I would not recommend this restaurant at all. Manager made it clear that he (and the restaurant) would not be held responsible if we ended up in hospital due to allergic reaction. We were also worried we could get beaten up as we felt incredibly threatened by him. Feeling bullied and helpless, all we did was to stay quiet.
If you have no allergies and want good food I recommend this place - just be prepared that your dishes may have been 're-sold' by unhappy customers like ourselves.
Golden Dragon is my go-to for dim sum in London. It's nothing flashy, and service is sharp and snappy, but if that's what I would expect in Hong Kong then why should London be any different? The menu is extensive and has everything from my classic siu mai and har gau to the more adventurous duck tongues and chicken feet. I would also recommend a left-field crispy pork belly from the main dishes menu. Prices are very good and you can easily get a meal for 2 with tea for £20. You may have to queue if arriving at peak times, but the space is huge and I've never had to wait longer than 10-15 minutes.
We first ate at this restaurant some 15 years ago and we go back again and again, esp. for family get togethers. You can tell by the presence of Chinese clientele that the food is authentically good. Bustling but comfortable; the staff are friendly and helpful. Best duck pancakes for miles.
Terrible service, we were waiting for more than one hour and were arranged to an awful table. Waitress ironised us because we ordered free tap water instead of rechargeable tea!!! In fact after she laughed at us she did not bring about any tap water! The taste of this restaurant is just a little better than other restaurants in chinatown. The main reason why my friends and I chose this restaurant as we were attracted by timeout award this restaurant presents on their window, but both of us are so disappointed.
Absulutly teriable experience. Food was average for china town. But service was terable. Waited 20 mins to have order taken and 30 mins for starter and then main course. After complain about there service were still face with 12.5% service charge. Asked for this to be removed and the waitress turned angry and agressive towards me shouting at me and brought in another waitress who did the same. One of the worst restraurants in China town. Slow serivce and rude and agressive staff. Stay well clear.
Probably the worst restaurant I've ever been to. After 20 min I had to find someone to take our order. She barely listened to us until she realised our order was less than £10 each. I then told her that there's nothing written on the door about a minimum amount to spend. She started shouting at me and forced us to order something more. After that she starting shouting about us in chinese to another member of staff to make sure everybody around us could hear, people kept staring at us. Then came the bill, I asked the waitress to take off the sevrice charge and, all of a sudden, she didn't understand english anymore! We paid the amount by card and she stood at the table to see if we were leaving tips by cash. I never leave any reviews but the way they made us feel just pushed me to do it. As a waitress,I am always very nice to the staff. My advice would be stay away from this place!
Food is nice, but serice terrible. It's like they know they are going to be busy and so don't give a damn if you're happy or not. The service is bearable if you don't have any issues with anything but just hope and pray that nothing goes wrong otherwise all hell could break loose. The guy who opened our champagyne bottle got a lot of it on the table. So we asked for a new one (didn't think that this seemed unreasonable given the price). They refused and so I said could we have some kind if discount on the bottle instead then seeing as a glass full was now on the table, which was clear for anyone to see. The manager was brought over and he decided he didn't want to do anything, even offer us a glass of wine (which in truth we didn't want). We decided to leave, being followed by an hysterical screaming watiress who told us 'why didn't you just let it go, you're the worst customers I have ever seen'. I felt humiliated. She was literally screaming at us at full throttle following us out of the restaurant. Everyone was looking. I've never been spoken to by anyone like that before in any restaurant nor have i never seen such a public display of bad service with anyone else. It ruined the whole night for us and I am still in shock today. I would never go back there again, it's not worth the risk to your night.
went last night. the food was good here, I'd give the service about a 3/10 but considering I went on a friday night and the place was extremely busy (2 packed floors and well over 100 people dining) i didn't mind at all, the food was served on time and at the right temperature which is all i really care about. I really enjoyed the wonton soup and the salt garlic chilli prawns. we were not rushed out despite the number of people there and we sat over a good 2 hours, enjoying a bottle of saki after our meal. it's not the cheapest restaurant in chinatown, but the food is good and our portion sizes were good and I took a doggy bag home that provided lunch for the next day so, once again, no complaints. no fortune cookie with our bill though :-( - i'd recommend this restaurant, lovely interior and busy atmosphere, good food and acceptable service
A common Chinese restaurant,the food is quiet good there. Although service is not as good as some other restaurant. But "poor service" usually would be seen in Chinese restaurant. For the staffs works for quiet long hours. I am a Chinese so I can accept some "annoying part". If you cater for delicious Chinese food. It's a good place to go. Recommend Beef with Black Bean Source and Pepper as well as Seasoned Vegetables with Mushroom. Like them a lot! :)
My Wife and I had a pre-theatre on a Saturday evening. Looking at the biz in the place we thought 'this must be good'. The soup was almost cold and on conclusion of a much better main course the bill was thrust upon us. We politely said we weren't finished and asked for decaf coffee which they didn't have. We accepted normal coffee which was served in something no bigger than an egg cup. Overall somewhat dissappointing!
Visited Golden Dragon on the 19th with friends, the food was tasty and plenty of it. Service could not be faulted, the supervisor - Bobo was a pretty and charming delight and made our evening very special. I shall most definitely be visiting again!
My boyfriend and I ate here on Friday night it was about 8pm and the place was pretty busy already yet they still found a table for us immediately, within a short time all the tables were full so it's a popular place to eat. The manager (man) was friendly and funny and our waitress was brilliant, funny, patient and helpful and made lots of menu suggestions for us. Food was all lovely we had mixed hot hors d'ouevres, lobster and then sweet and sour with rice and noodles. The drinks were served promptly and with a smile. I had a fab time and will recommend it to everyone, we'll definitely go back.