This warm haven of peace and quiet is smack-bang in the centre of town.
|Venue name:||Thai Square Spa|
25 Northumberland Avenue
|Opening hours:||Monday – Saturday 9am – 9pm Sunday 11am – 7pm|
|Transport:||Tube: Charing Cross|
|Do you own this business?|
Average User Rating
3.6 / 5
- 5 star:9
- 4 star:1
- 3 star:0
- 2 star:0
- 1 star:5
I had a lot of massages before in the past and visit Thai square spa recently found that was amazing!!!..the place is stunning like have been in Thailand.What a beautiful deco and spotless.the reception is friendly,the therapy is professional and helpful.What can I ask for more!!....I will bring my mate for her hen treatment soon.
Initially I have put off by the recent bad reviews. Then I decided to give myself a go. Amazingly, I had one of the best massage I have ever had. Staff are very polite. I thought I was in Thailand. Then I also asked the staff about the bad reviews on this. Now I know. :)
This place is disgusting. Don't go. I've written reviews elsewhere and they've lied to have them removed - but this place is dirty, I had all my things stolen and the staff were incredibly rude. Waste your money elsewhere.
My visit to Thai Square Spa was truly ATROCIOUS from the moment I walked in til the moment I left. When I walked in on a hot June day, I was really thirsty so when I was greeted by the surly receptionist, I requested a glass of water, which she said I should wait for as someone would get it later. She then ambushed me for payment immediately before my treatments, which I found a bit strange.
They then walked me down to the underground 'dungeon' like treatment rooms, where I was told to change into a robe and slippers and then moved to a private room. The massage therapist washed my feet in a bowl of dirty water, and asked me 'how many weeks pregnant I was' - (I'm not - and I wear a size 10/12). I was incredibly insulted but thought I'd just relax and the treatments would make it worthwhile.
Unfortunately, the treatments weren't worthwhile. They were APPALLING. And I found myself wishing I had stayed at home and watched TV. I had a Thai Traditional Facial, a series of face masks and oils applied to my face, which made me feel like my face was on fire. It was truly, truly horrible and I spent about 20 minutes in the bathrooms itching uncontrollably. It gave me the worst skin of my entire life - bright red, inflamed, itchy and falling off. I had also booked a £55 Oriental Head Massage, which was basically one of the staff poking at my head for about 10 minutes. It was not relaxing, it was not enjoyable, and it was incredibly overpriced.
I was so disappointed that I asked to see the manager after my treatments were finished and explained to her what had happened. She was incredibly rude and said that 'no-one else had ever had a bad experience' with one of their facials - completely ignoring the fact that I was standing there in front of her, nearly crying with the reddest, most painful face in the universe. I argued with her and another receptionist for about half an hour and they still wouldn't give me a refund in spite that the fact that they had completely ruined my face! At first they offered me a voucher for another treatment (as if I was ever going to set foot in that place again) but eventually they gave in and refunded me for the head massage.
Needless to say, I will NEVER be going back to Thai Square Spa - thanks to the rudeness of the staff, the APPALLING customer service, the terrible quality of the treatments and my probably forever-scarred skin. I got stared at the entire way home and was so embarrassed - definitely NOT the relaxing experience I was hoping for. Please don't go here, protect your wallets and your faces.
Had one of the best massages I had in long time. This place has nice surroundings and the therapists are highly professional. If you are looking for something extremely relaxing, then Thai square is a must visit.
Went To Thailand. Had a very good time there. This place reminds me the good time I had there. Now it is my little Thailand in covent garden.
Had a lot of Thai Massages on holidays in Thailand before. I went to the the spa last week. Tried Thai herbal healer. Was asked to fill the clent record form and read after care paper. I think they are quite professional here as in Thai they never been asked me to this. After this massage, I had a pain for a day. Actually I was prepared for this potential pain, about which i read it in the aftercare paper. Also my experience in Thai massage tells that it is a good pain. After a day pain. I felt divine.. I feel like like I can fly ... what the chinese say... I feel like a feather.. i feel so light weighted... This is really good. Will come back for sure
You should avoid this overpriced place, it looks beautiful but besides the decor,therapy treatments are fare bellow expectations .
I usually visit Thai Square Spa in Covent Garden 2-3 times a year, when on business in London, even sometimes bringing friends and family. I am sad to say, I will not be returning. I went to the spa today to get the herbal massage, which I've gotten before, and loved on earlier occasions. Today's was the worst massage I've ever had: The "therapist" clearly had no idea what she was doing, or where the muscles begin and end on the human body. She just generally rubbed oil on me, in a frantically fast tempo. I was left anything but relaxed, and with a sore back, as she pressed on the bone a few times as well. When I complained to the front desk, she offered me a £8.50 discount on my NEXT visit?! I would think, that when I pay £85 at a professional spa, there should be a guarantee of professional treatment -they should either offer me a partial refund, or at least offer to book me a complimentary massage with a proper therapist later in the week. I'm sad to say, neither I nor my friends will be returning to Thai Square.
what can i start....I have massage all the time but here Thai square spa is something different. It feels like I enter to another world. I love Thailand THATS WHY I LOVE THIS PLACE.
Quite consistent with their style, it is not super luxurious but it is nice, cozy and inviting. My masseuse was very professional and extremely kind. She 100% in giving me the best ever massage, I had a deep tissue massage and she knew what she was doing. The Spa it's in Covent garden in a very discreet street, if you are around the area and needing an excellent massage this defenetly it is the place to ring.
Booked a full body massage with hubby (£70 each). We also paid an extra £50 for a joint room. Total paid £190. When we arrived at the entrance, we were pounced upon by someone trying to entice us in for a spa treatment (clearly they weren't very busy!) Overall we “thought” (how stupid were we!) the treatment and service was worthwhile. However, after discussions with my hubby, I began to realise although we paid for the same massage treatment, but we had two totally different experiences. His masseuse within the time frame had managed to cover more body parts than my masseuse. As you can imagine I was a bit perplexed as I had paid the same amount, in the same room, at the same time, yet there were two different levels of service. So I tried to discuss this with the spa after the massage and she was highly rude! She claimed it was down to the masseuses different styles (WTF?! We paid for the same treatment!!) She said it was laughable and ridiculous what I was saying to her. When it suited her, her comprehension of English disappeared. She refused to take my number so the manager could call me. She said I had to call back!! She claimed that the masseuse had confirmed she had done the same massage on me that my husband had received, and her masseuse would not lie- implicating I was lying!!! She then said I was jealous of my husband (lol) !!! I’ve never been spoken to so rudely by someone in customer service. She had absolutely no manners, was highly aggressive and unprofessional. Do not go here! Burning £190 would be more relaxing than going to this spa!!!!!!!!!!! We
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