Cast and crew
As a professional telemarketer and owner of a Costa Rican call center, I can say that the image presented in the movie can represent a division 1 outbound telemarketer.
Taking away the type of scam they were doing, anyone must admire the high energy, endurance and advanced rhetoric that a professional salesman can produce over the phone. It is a true character representation of a BPO calling floor.
It is becoming a lost art. More people spend time texting rather than building rapport with clever and glib vocal presentations. The movie shows the connection between a talker and convincer.
Finally, the topic that was not discussed during the movie was an attrition rate that a call center can produce. There are many stressful factors that can cause burn out and a final patience level that can break even the most seasoned telemarketer.
Thank you for taking the time to read my review. It was an entertaining movie for the topic.
Some BPO best practices for your review:
The advanced bilingual telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation, flow and enhanced training. Our call center managers use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured telephone conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation or customer service support. Most salesman believe that fast talking is the way to close a deal. Yet, we encourage silence as very instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client's participation.