Boiler Room

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Time Out says

This beady-eyed morality play is set in the hothouse environment of an illicit share-ramping operation, which 19-year-old numbers whizz Seth Davis (Ribisi) takes to the NY stockbroking firm JT Marlin after his father, a stern judge, shuts down his home gambling den. JT Marlin is a quicksilver enterprise founded on the get-rich-quick dreams of its customers and recruits alike. Everyone can become a millionaire here, Affleck's recruiting officer tells the new intake, 'the only question is how many times over.' Of course, other questions arise: Seth's secret affair with his boss's ex, company secretary Abbie (Long); his dad's continuing stern attentions; the customers fleeced of their life savings; and the attentions of the FBI. Not all of this works - the Oedipal angst of Seth's relationship with his dad is unnecessary and close to unbearable - but enough's credible and thought through to mark the film as a praiseworthy and auspicious achievement for first time writer/director Younger. Turns of dialogue ring compellingly true, and the well chosen cast (especially Ribisi) carry the inflections of the drama with some style.
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Release details

UK release:

2000

Duration:

120 mins

Cast and crew

Production Designer:

Anne Stuhler

Editor:

Chris Peppe

Cast:

Giovanni Ribisi, Nia Long, Bill Sage, Vin Diesel, Ron Rifkin, Scott Caan, Ben Affleck, Jamie Kennedy

Screenwriter:

Ben Younger

Music:

The Angel

Producer:

Jennifer Todd, Suzanne Todd

Director:

Ben Younger

Cinematography:

Enrique Chediak

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Richard B

As a professional telemarketer and owner of a Costa Rican call center, I can say that the image presented in the movie can represent a division 1 outbound telemarketer.

Taking away the type of scam they were doing, anyone must admire the high energy, endurance and advanced rhetoric that a professional salesman can produce over the phone. It is a true character representation of a BPO calling floor.

It is becoming a lost art. More people spend time texting rather than building rapport with clever and glib vocal presentations. The movie shows the connection between a talker and convincer.

Finally, the topic that was not discussed during the movie was an attrition rate that a call center can produce. There are many stressful factors that can cause burn out and a final patience level that can break even the most seasoned telemarketer.

Thank you for taking the time to read my review. It was an entertaining movie for the topic.

http://outsourcingtocostarica.com

Some BPO best practices for your review:

The advanced bilingual telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation, flow and enhanced training. Our call center managers use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured telephone conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation or customer service support. Most salesman believe that fast talking is the way to close a deal. Yet, we encourage silence as very instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client's participation.

http://www.costaricascallcenter.com